Lou Phillips Painting Inc

"We have been more than professional to you. The mess on your driveway are from permanent stains left from previous work done on your home, as we explained to you, and you finally came to your senses and agreed. Yes, we did get some drops of a clearcoat epoxy on your driveway, which we even showed to you, as you did not notice them. If my son never pointed those stains out to you, you would’ve never known that we made the mistake. But that shows our character, and the integrity of our company, as we took ownership right away. Our drops didn’t make matters worse on your driveway, as it was a complete mess from concrete spills and a variety of other substances. In good faith, we offered you up to $500 off, which is more than enough for a concrete company to come out to replace that small area. You wanted to discount the job by $1200, and were nothing but rude to my sales team. From day one, you blamed us for the mess at your home, in which you have multiple contractors there doing construction. You even blamed us for a stain in front of your house, which was about 70 yards away from your garage. It’s obvious that you were in over your head with the variety of projects going on there, and it felt like you unjustly lashed out at us. Yes, I placed the lien on your property, because you failed to send us any payment whatsoever, including the 10% deposit that is required on garage floors. We warned you several times that if you didn’t pay, we would place a lien on your property, and you made no attempt to reach out to us. We are human, and we pointed out our fault, which was very minor considering the other issues you have going on with your driveway. We’ve been in business for 15 years, with a consistent five star rating, and have never had a completely dissatisfied customer, until we worked with you. I hope you work everything out with your contractors, so you don’t lash out at everyone else during your remodel. We have all documentation of emails that transpired between our teams, and we maintained professionalism during the entire process. However, the emails you sent were extremely rude, and showcase exactly what I’ve explained thus far about working with you. On a final note, we’ve had over 7000 customers, and you are the first customer I’ve ever had a place a lien on their property."

"Thank you for the 5 star review. We appreciate your business and look forward to working with you on your future projects."

"Thank you [Member Name Removed] for the 5 star review and kind words. I will let Austin and your painting team know how pleased you were with your painting experience. Lou"

"Thanks [Member Name Removed]. We appreciate the business and will make sure your painting team does a better job on the clean up side in the future."

"Thanks for the 5 stars [Member Name Removed]. Lou"

"[Member Name Removed], thank you for the rave review. It was our pleasure working with you and we look forward to assisting you in the future with any additional painting projects. Lou"

"Thanks [Member Name Removed] for the glowing review. It was our pleasure. Lou Phillips"

"Thanks [Member Name Removed] for the kind words. Lou Phillips"

"Thanks [Member Name Removed]. We aim to please. Lou Phillips"