Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
Judy R.
05/2013
furniture sales
+ -1 morePurchased a power LOVESeat in a beautiful leather... I became unable to use a manual recliner so decided on this lovely replacement. I have yet to be able to sit comfortable on the LOVESeat. Terrible construction, they have a lifetime guarantee, yet I have been waiting months, MONTHS, to have repair work done. They have excuses galore, missing pictures, sku number, etc. They offered to replace it for a second time, first one was replaced after I refused to have repair work on a day old purchase. The second one was almost as bad as the first, but because of a scratch by our cat, we have had to go with the repair. There is no date in site for the re-placement part to arrive from China. Totally dissatisfied with purchase and customer service's inability to have repairs made in a timely fashion. So the couch I bought in January is still not usable in May. I sit on a cushion that helps, but i noticed my back is acting up so I try not to sit on it at all. Never again would I purchase anything from Kane's with their Lifetime, actually seven year, guarantee. I just hope I can get it repaired before the seven years runs out. Buyer beware!! I have given a C for professionalism only because an F would be unfair to the office personal who have tried to help. Also, the price was fine until I realized how terrible the construction. Jan 9, 2014, serviceman out again to attempt repair on broken down, sagging loves seat. Unable to fix, company unwilling to stand behind product. We will have to rake them to court. Horrible experience from beginning to end. Do not buy from Kane's, terrible customer service and products.
Description of Work: Purchase of motorized leather recliner in January, seat on right side had almost no cushioning, you could feel the wood or metal underneath. . Replacement was prompt, after several phone calls, but it had same problem. Obviously a manufacture defect. Repairmen came out in February, took pictures and said entire right side needed to be replaced. In April I was told to pick out another replacement couch since part had not yet been ordered. However, our cat had made scratches in the furniture so now we must wait for repair. Still waiting in May. I last spoke with them on April 24, when they called to tell me part had finally been ordered, but they had no idea when delivery might be.
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$1,100
Response from KANE'S FURNITURE
Contact information
9775 W COLONIAL DR, Ocoee, FL 34761
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Furniture - Sales
FAQ
KANE'S FURNITURE is currently rated 1 overall out of 5.
No, KANE'S FURNITURE does not offer free project estimates.
No, KANE'S FURNITURE does not offer eco-friendly accreditations.
No, KANE'S FURNITURE does not offer a senior discount.
No, KANE'S FURNITURE does not offer emergency services.
No, KANE'S FURNITURE does not offer warranties.
Contact information
9775 W COLONIAL DR, Ocoee, FL 34761