MICHELE'S HIDE AWAY SCREENS

Screen was pulled out of tracks & tube (motor roller), brackets were pulled away from wall. Quite a project to reassemble, however, Shane was very proficient, and had the screen/brackets reinstalled, made necessary screen adjustments and reset the remotes within the hour. Amazing! Shane was very professional. Michele's Hide-Away has been a great company to deal with from the sales office to the technicians on the job site. Many thanks!

Everything went as planned. Salesman was prompt and professional. Installation was done well by courteous young man who gave me instructions on use and care.

We had sliding screen door installed on garage. Unlike typical screen doors the rollers are on top making sliding much easier. We also had a hide-away screen door put on door from garage to house. The work was done in time promised and was done well. They also have motorized roll-up screens and manual overhead garage screens.

I chose this company as the sliding garage door screens worked with rollers at the top, rather than the bottom. The price was higher than other sliding garage door screens but the top rollers seemed to be a better way. The screens were installed 3 weeks after ordering (not an issue). One screen was hanging up at installation and the installer said the screen in the aluminum frame had been stretched too tight. He tried something and the panel didn't hang up when closing. The next morning I tried to open the screen and it hung up again. A slight outer movement of the screen and it worked and worked OK later that day. The next day it hung up again and I called the company about the problem. That was on a Thursday and a service call was scheduled for the following Wednesday. The installers came on Wednesday and cut out two places in one panel so the other could slide without binding. They knew exactly what to do and I got the impression they have had the same problem before. I rated overall "C" due to the premium price and because of the way the problem was fixed. Pieces shouldn't have to be cut out of a panel to make it work. Very poor materials.

unknown

Inspection done on time, agreement met and work completed when they said it would be. Had one issue about a year later which they resolved immediately. Like the screen, but felt the thing was a bit pricey compared to some others. But they are local, and I like to keep my money in the community when I can.

. They are good. I use them about a month ago, in March. The cost was 700 $ for putting a screen door at our garage door. They were here when they said. They answered to all our questions.

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