Approved Pro
Commercial Residential Aluminum & Fabricating, LLC
Seamless Metal Gutters Installation, Pool Enclosure Building Service, Seamless Metal Gutter Installation,
About us
We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer's needs. It is our mission to provide excellent customer service from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a personal and professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job. Commercial Residential Aluminum (CRA) has been enhancing Florida lifestyles for over 25 years. We excel at Pool and Patio Screen Enclosures, Lanai Extensions, Screen Replacement and Repair, Aluminum Railing and Fencing, Gutters, Soffit and Fascia, Carports and Walkway Covers.
Business highlights
Se habla espanol
33 years of experience
Services we offer
Aluminum or Steel Fence - Install , Aluminum or Steel Fence - Install - For Business , Metal Stairs and Railings - Install or Replace, Pool Cage/Front Entry/Lanais, Seamless Metal Gutters - Install Residential & Commercial
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.013 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 23% |
Filter reviews by service
Showing 1-13 of 13 reviews
Karen K.
Oct 2024
DON'T HIRE THIS COMPANY. THEY BROKE THE END CAP ON THE PATIO ENCLOSURE. THEY MADE AN APPT. FOR LAST TUESDAY FOR THE MORNING. REARRANGED MY SCHEDULE TO ACCOMMODATE THEM. THEY NEVER SHOWED AND NEVER CALLED.. THEIR CUSTOMER SERVICE SUCKS. PLUS LEAVING SMALL STRAPS AND NAILS ALL OVER OUR YARD.
Brandon S.
Jan 2024
Google Review
My pool company used CRA. I had questions about the screen, so CRA came out and spent time to make everything perfect! They went above and beyond what I would have ever expected. Thanks!
Response from Commercial Residential Aluminum & Fabricating, LLC
"Hello Brandon, Thank you for taking the time out to share your experience conducting business with us here at CRA! We pride ourselves on top notch service and providing an industry leading product. We are happy to have you as apart of our constantly growing and large family! Thank you for entrusting your project with us and we look forward to doing business with you again! -Team CRA"
Donald C.
Mar 2021
We completely replaced a 15 year old pool cage with an Open View cage. We are extremely happy with the result. CRA personnel were very professional throughout starting with the sales rep who took us on a tour of the factory. They were fairly realistic concerning the installation timeframe due to the Virus and the County permitting process. Once the permitting was approved the installation went quickly. The workmanship is excellent and the workers competent, friendly and seemed happy working for the companywhich is always a very good sign.
Mike M.
May 2020
We hired Commercial Residential Aluminum (CRA) to install a screen door in our front entry to help control the insects from getting into our home. The door was installed in October 2019 and looked great. Within a few weeks, the handle for the screen door began to stick. This would cause the door to not securely close and would then allow insects to enter the area. This leads me to my first complaint about their phone service. The receptionist has always been friendly but the business rarely answers their phone during the afternoon hours. When you try to choose to be transferred to one of their departments, you will get an answering machine. The service manager NEVER called me back. I would call back in mid-afternoon hours and choose every single department and no one would pick up ¦not even sales. I was later told by an employee that the service manager responds better to email and does not return calls. Then why does he have voice mail? When you call the business, the receptionist should inform all of the customers that he will not return any calls. Eventually, CRA came to fix our sticking handle. He made some adjustments and lubricated the hardware but it was still sticking when he left. I gave it a couple more weeks and it was sticking more. I called and they sent a different guy to fix the problem. It soon began to stick again and I began dealing with the Warehouse Manager Larry. He sent his best tech out and the actual handle was replaced. But it was not too long before the new handle began to stick. Larry sent one more guy to make adjustments and lubricate and while it was better for a couple of weeks, it began to stick again. From this point forward, Larry will not return my calls. The company is obviously done dealing with me. I never asked for a refund. I never asked for any money back. I have only asked that the handle work properly. Larry said our problem is extremely rare but it does happen every now and then. Larry eventually asked, What else can we do. I wonder what Larry would say if he had work done on his home that did not function properly. I find it hard to believe Larry cannot think of a solution to fixing our door when fixing and installing new doors is his business. What would you say if it was your door Larry? Or your owners door? I bet you would have an answer then. I would caution anyone from using this company because your satisfaction is not guaranteed. If there is an issue with whatever they install, itâ s your problem and not their problem. When they are done with your bothersome complaints, they simply stop calling you back. I have tried to get CRA owners name and they refuse to provide me with his/her name. It should be noted that I have been extremely polite with each employee I have ever spoken to in person or on the phone. I have waited patiently for them to return my calls but itâ s obvious they are done with me. I would have aired my complaint with the owner instead of a business review but they would not allow me to talk to them. My next step is to file a complaint with the Better Business Bureau.
Brad M.
Feb 2020
Pool Enclosure Building Service
Professional from start to finish. Truly a great experience.
Gary G.
Oct 2019
Sorry to be the bearer of bad news and do not wish to scare anyone. Hopefully your experience will be/was better than ours. Ever heard the expression **Things may not be what they seem** Enter CRA- To check if you really got a quality CRA cage, you need to check your inner post to beam and post to footing connections. If your cage is finished, that means some disassembly. If you are currently under contract I suggest using a web cam or dedicated person onsite until it is finished. Check support brackets hidden inside critical connection points before they are covered. Our CRA workers would mount a bracket into place then move it over say 1/4, 8 holes drilled the first try, then 8 more holes on the second try. CRAs engineer re-certified two botched connections in a letter based on only one photo. No calculations were supplied. His opinion was that our mangled brackets made up for the lost strength of the weakened posts. Good for CRA, maybe not so good for us. 16 holes in the finished brackets, and the 21 total holes drilled into the posts. Total is 37 holes in one 4 x 7 spot. Is that post to beam connection structurally safe, who knows? I would feel a lot better if it had the 21 holes it should have. (5 in the beam, 8 in the post, and 8 in the bracket) Another post to footing anchor had 5 holes drilled for two Tapcon screws. Its post was installed wrong and removed so **surprise** we found another damaged bracket inside. The post and bracket were both replaced but problem is those Tapcons were re-used. Since the fasteners were now loose in the old holes, CRA opted to caulk them into place instead of the more accepted practice of using anchoring epoxy, inserts, or larger Tapcons. 2 CRA managers where onsite for that decision. They were here to **fix** what they called cosmetic issues. Calling them cosmetic I suppose justified the claim that a second county inspection was not needed. I agree crooked downspouts might be cosmetic but support posts / anchor brackets? Workers/Managers used tin snip as hammers, and locking pliers as wrenches. Very unprofessional. Miss-cut parts / miss-measured layout / broken promises / poor construction, etc. It was hard to watch. The original installation did pass inspection. The county inspector compared the number of attachment fasteners to the approved plans, period. They cannot see inside covered internal connections. Inspectors care little of scratches, crooked downspouts and other bad work. I was told my crew was the best CRA had. If my cage is any indication of CRAs best work, think about how many compromised cages could be out there. CRAs attitude seemed if it passed inspection, what is the problem. I bet the recent New Orleans hotel collapse had several inspections before it fell. From management, to customer service, to final measure, to manufacture, to construction, to repairs, to final resolution, mistakes were made at every level of CRA. If you show up at the end, you might think all is just fine. Touch up a few scratches and start the party. CRA makes a nice looking product. BUT, a **quality** structure assumes it is also assembled correctly. Will you get a better job, maybe? Worst, maybe. Is it worth the risk, only you can say what is right for you.
Response from Commercial Residential Aluminum & Fabricating, LLC
"CRA has been in business for over 27 years and currently constructs, on average, over 4000 enclosures a year. While we make thousands of customers happy every year, there are some that have complaints. When we get a complaint, we take it very seriously. Below is a description of the job from the contractor's perspective. Mr. G.[Consumer name withheld at their request] contracted CRA to build a fully custom screen enclosure with an integrated pergola system located at both corners of the enclosure. The enclosure and system were site specific, engineered per the customer's design. Most of the components were hand cut and drilled in our warehouse, but due to the nature of this design, some components needed to be drilled and fitted on site at the time of installation. After the installation was complete, the home owner contacted CRA with his concerns about the installation and the methods used to complete the installation. A field manager was dispatched to the job site to address the issues and get a better understanding of the customer's complaint and concerns. It was the decision of CRA to proceed with the final inspection to assure the customer that the enclosure was properly built and designed per engineered specifications and county code requirements. The enclosure passed inspection and the permit was closed. CRA's field manager and branch manager then walked the job with Mr. G.[Consumer name withheld at their request] to address his concerns. Mr. G.[Consumer name withheld at their request] suggested a 50% reduction to his outstanding bill, in lieu of making cosmetic repairs. CRA's company policy is to attempt to make the customer happy by completing the desired repairs, rather than by monetary compensation. When the cosmetic corrections were made, Mr. G.[Consumer name withheld at their request] lowered his demand to a 10% reduction of his outstanding bill. It is CRA's opinion that Mr. G.[Consumer name withheld at their request]'s intent was to get a perfectly installed enclosure while also reducing his overall expenditure. He has since posted negative reviews across multiple social media platforms. The pictures that Mr. G.[Consumer name withheld at their request] has posted on social media are of old components that have since been replaced. We hope you, the reader, will give CRA the opportunity to build your Florida dreamscape to enjoy for seasons to come. We are confident that you will join the thousands of already satisfied customers."
Jill D.
Oct 2019
Seamless Metal Gutters Installation
Phil was very nice to work with. He explained everything thoroughly and helped fill out needed paperwork. He was very prompt at getting back to us when we called. The men that installed the gutters were very professional and experienced. They reviewed the plans with us prior to installation to make sure all plans were correct. The installation was very quick also and the gutters, downspouts are very good quality and look very nice.
Response from Commercial Residential Aluminum & Fabricating, LLC
"Hello Jill, Thank you for taking the time to leave a review and provide us with feedback. I will share your high praises with the rest of our team here at CRA. They will be thrilled to hear of the great job they did. Thank you again. Have a wonderful day!"
Jerry B.
Oct 2019
Pool Enclosure Building Service
The new cage appears bigger with less beams. We love the transformation!
Response from Commercial Residential Aluminum & Fabricating, LLC
"Hello Jerry, Thank you for taking the time to leave us a review and provide us with feedback. We are happy to hear that you are pleased with your new cage."
Kathy P.
Oct 2019
They answer all questions,
Margaret N.
Sep 2019
Seamless Metal Gutters Installation
Response from Commercial Residential Aluminum & Fabricating, LLC
"Thank you so much for sharing your experience with us. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. We want every experience to be five stars?! CRA and the team will be thrilled to hear your feedback!"
Peter G.
Aug 2019
Seamless Metal Gutters Installation
Our salesman Fernando was outstanding. His follow up and his responsiveness was more than we expected. The installers did a fabulous job. I would strongly recommend CRA!! It was a pleasure doing business with them.
Response from Commercial Residential Aluminum & Fabricating, LLC
"Thanks for the awesome review, Peter! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you."
Ron S.
Apr 2019
Seamless Metal Gutters Installation
Response from Commercial Residential Aluminum & Fabricating, LLC
"Thank you for taking the time to provide feedback."
Doug F.
Mar 2019
We hired Commercial Residential Aluminum and Fabricating for a pool enclosure (new build) project. We really liked the way they communicated the processes involved, accurately estimated the price and timeline, and then built this exception enclosure within the estimates. We are completely satisfied and now have the best pool cage on the block!
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
Commercial Residential Aluminum & Fabricating, LLC is currently rated 4.0 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Sunday: Closed
Commercial Residential Aluminum & Fabricating, LLC accepts the following forms of payment: CreditCard
Yes, Commercial Residential Aluminum & Fabricating, LLC offers free project estimates.
No, Commercial Residential Aluminum & Fabricating, LLC does not offer eco-friendly accreditations.
No, Commercial Residential Aluminum & Fabricating, LLC does not offer a senior discount.
No, Commercial Residential Aluminum & Fabricating, LLC does not offer emergency services.
Yes, Commercial Residential Aluminum & Fabricating, LLC offers warranties.