Founded 1989 • With Angi since May 2010
Service Provider Response
[Member Name Removed]- You have been a customer for a year and a half with no prior issues. Our manager, Tithaney, called you Monday to address your concerns, the same day you called, and you have not returned her call. We are surprised that you would give us an F review with Buyer Beware without giving us a chance to rectify the situation. Indeed, your new technician, Ron, performed your annual termite inspection on Dec. 28, 2017. Apparently, there was a miscommunication as to the need to enter your home. It was not to perform a treatment, but merely to inspect to be sure no termites were present. All of our employees wear company logoed uniforms, drive company lettered vehicles, and carry State ID cards. It should have been clear that he is our employee. I am not sure why the customer service representative did not confirm that when you called. I apologize for not getting back to you in a timely manner and for our poor communication. We would ask that you give us the opportunity to clear our good name and change your review. May we send Ron, your tech, and/or Tithaney our Manager to meet you and discuss this? We would greatly appreciate that. Thank you.Service Provider Response
Thank you very much for your kind compliment. We appreciate your continued loyalty and referrals. Merry Christmas and Happy New Year!Service Provider Response
According to our records, we performed this termite treatment in 2015, you did not renew the warranty in 2016, and we have not been to your home since - almost 3 years since the original treatment. We are curious as to why you would post this negative review so long after the fact? We would be happy to provide a current inspection at no charge to determine whether or not you still have a termite issue. Please call to arrange a convenient time if you are interested. Thank you.Service Provider Response
Thank you for your encouragement and positive review. Welcome to the Good News family!Service Provider Response
While we are sorry to hear you have had a difficult experience, there are several discrepancies with your review that need to be addressed. First, you mention finding termite droppings 5 months after moving into your home. Our State WDO inspection form clearly states that the findings reported are a snapshot of what was visible and accessible on the day of the inspection only, with no guarantee regarding future findings. It is entirely possible, even likely, that what you found 5 months later was not visible at the time of our inspection. Second, you paid your pest company $2000 for a treatment that did not solve the termite problem. Now, they are charging you another $6000 for tenting? Are they giving you a credit for the treatment that didn't work? If not, why didn't they tent it in the first place? Third, you state that we inspected the home for "all pests" prior to your purchase. The State WDO form clearly states that we are inspecting for termites, wood decaying fungi, powder post beetles, and old house borers ONLY. Wood destroying organisms - only. Rodents and other pests are not considered wood destroying and are not reportable on the State form all companies are required to use. Therefore, your inclusion of "very old roof rat droppings" and subsequent rodent remediation costs in your complaint have nothing to do with our inspection. All of our inspectors do carry the required minimum 8' ladder and make every attempt to inspect all accessible areas of a property. We cannot confirm your claim that we did not have a ladder but that would certainly not be our standard. Again, we are sorry to hear of your termite problem, but we are not willing to accept responsibility for rodent or termite treatments so far past our inspection per State standards.Service Provider Response
Thank you so much for your "Amazing" review! Greg and Ginger do a great job for our Team and we are thrilled to hear you say so. Please don't hestitate to call Greg if the rodent situation gets beyond what you want to deal with. Blessings.Service Provider Response
Thank you so much [Member Name Removed]! We really appreciate your long-term loyalty and glowing review. Bless you!Service Provider Response
Hi [Member Name Removed]- Thank you for your kind review. We appreciate your business - God bless you!Service Provider Response
Ms [Member Name Removed]- We are so sorry to let you down by not responding quickly to your request. We are enjoying God's blessing of success, but that in no way represents how we have treated you by not responding. Unfortunately, Greg missed the email with your information to contact and only saw it as a result of this review. He/we are extremely sorry - please accept our apology and allow us to give you the estimate for service at a deep discount if you haven't already hired someone else. We sincerely hope you will forgive us and give us another chance. We appreciate you even considering doing so and wish to gain your confidence and trust in the future.Service Provider Response
Thank you for your kind remarks. Professional AND friendly - see, both can be done if you care and try - glad you noticed. We appreciate your business!Service Provider Response
Thank you very much, [Member Name Removed]. We really appreciate you taking the time to post this review and for your kind remarks about Karen and our company. She is a winner in our book as well!Service Provider Response
Thank you very much, [Member Name Removed]. We appreciate your business and wish you the best!Service Provider Response
WOW! Thank you very much, [Member Name Removed]. Greg is a fine inspector and Jon is certainly a fantastic and experienced service professional, but we don't even expect to get rid of ghost ants that quickly - truly amazing results! We appreciate you recommending us to others, including your HOA - thanks a bunch! Blessings.Service Provider Response
Thank you for this thorough review of your experience with our service and Jon Smith, [Member Name Removed]. We certainly appreciate the opportunity to serve you with excellence and look forward to solving all of your pest problems for many years to come. Take care.Service Provider Response
Thank you for your kind remarks. We pride ourselves in responding promptly to customer needs hoping that peace of mind is the result. It sounds like we hit the bullseye with you and we appreciate you saying so.Service Provider Response
Thank you very much for your kind compliment ! We believe Tithaney is one of the best service techs on the Gulf Coast. She is an expert at identifying insect problems and solving them with green solutions while truly caring for our customers. That's a winning formula for sure. Thank you for your business and for referring others. God bless you!Service Provider Response
Thank you for sharing your experience [member name removed]. We appreciate your business and look forward to keeping your world "bug-free" for years to come, blessings.Service Provider Response
Thank you for taking the time to take our call and explain that your review was NOT for our company, but for another company who does your lawn service. We appreciate the opportunity to take care of your pest control and subterranean termite control and look forward to a long term, mutually beneficial relationship.Service Provider Response
Thank you for allowing us to inspect your home prior to your purchase. We work closely with Realtors to help you get to the closing table with confidence and ease. We certainly hope that you will allow us to keep your home insect-free once you move in. Bless you!Service Provider Response
Thank you for your compliments. We always strive to provide the highest quality service with a smile. Bless you.Service Provider Response
We will be glad to honor a 10% Angie's List discount, so sorry that the representative you spoke with was not aware of such. When you call to initiate service, be sure to mention you have approval for the discount from Dean the owner. Thank you - looking forward to taking care of your pest needs for years to come.Service Provider Response
Thank you [member name removed]! Honesty and integrity are a couple of our primary company and personal values. It is a pleasure when our customers recognize them 'in action' and tell others. Keep spreading the Good News!Angi Certified
Offers Coupon
Since 1993, Suncoast Pest Control has provided the state of Florida with affordable, reliable pest control solutions for homes and commercial businesses. A family-owned and operated pest control company, our roots are in St. Petersburg, Florida, but thanks to an ever-growing list of satisfied customers, our reach has expanded to serving both the East and West Coasts of Florida, with offices in Tampa, Spring Hill, Sarasota, Fort Myers, Naples, Jupiter, West Palm Beach, Fort Lauderdale and Miami. Throughout our 20+ years in business, we’ve maintained an A rating with the Better Business Bureau. We employ only licensed exterminators and our expert technicians receive ongoing education to ensure they’re using the latest tools and methods in the industry. We believe in utilizing only environmentally-friendly pest control methods as well as products that won’t harm you or your family. Charges by square footage. No travel charges. No service fee. No service charge. May contact through email. Additional phone - (305) 599-0990, (954) 524-0111, (888) 276-2474. Additional email - customercare@suncoastpestcontrol.com. Additional contact names - Loretta MacDonald. Miami Location: 65 west 16th street Hialeah, FL 33010 Ft Myers Location: 16880 gator road suite #119 Ft Myers, FL 33912
Angi Certified
Offers Coupon
Since 1993, Suncoast Pest Control has provided the state of Florida with affordable, reliable pest control solutions for homes and commercial businesses. A family-owned and operated pest control company, our roots are in St. Petersburg, Florida, but thanks to an ever-growing list of satisfied customers, our reach has expanded to serving both the East and West Coasts of Florida, with offices in Tampa, Spring Hill, Sarasota, Fort Myers, Naples, Jupiter, West Palm Beach, Fort Lauderdale and Miami. Throughout our 20+ years in business, we’ve maintained an A rating with the Better Business Bureau. We employ only licensed exterminators and our expert technicians receive ongoing education to ensure they’re using the latest tools and methods in the industry. We believe in utilizing only environmentally-friendly pest control methods as well as products that won’t harm you or your family. Charges by square footage. No travel charges. No service fee. No service charge. May contact through email. Additional phone - (305) 599-0990, (954) 524-0111, (888) 276-2474. Additional email - customercare@suncoastpestcontrol.com. Additional contact names - Loretta MacDonald. Miami Location: 65 west 16th street Hialeah, FL 33010 Ft Myers Location: 16880 gator road suite #119 Ft Myers, FL 33912
Angi Certified
Call us today for all your pest control needs!