Benjamin Franklin Plumbing logoApproved Pro
Approved Pro

Benjamin Franklin Plumbing

4.2(
51
)
Plumbing, Drain Cleaning, Water Heater Service,

About us

Benjamin Franklin Plumbing has been a trusted name in the plumbing industry, earning a reputation for outstanding customer satisfaction. Our mission is simple: to deliver efficient, high-quality, and timely service every time. Our customers always come first, and that’s why we’ve become one of the leading plumbing brands in the U.S with over 30 years of experience, our locations have been dedicated to delivering top-notch service and expertise. As we continue to grow, we’re expanding our knowledge and exceptional customer service to new areas, ensuring even more customers benefit from our trusted solutions. Proudly serving all of Florida and Birmingham, Alabama, our expert plumbers offer a full range of services, including repairs, installations, replacements, and maintenance for residential properties. We’re dedicated to ensuring reliable plumbing that stands the test of time. Licensed, qualified, and ready for any project—whether it's routine maintenance or a major remodel—our team is equipped to handle it all. Each of our plumbers undergoes thorough background checks and drug screenings for your peace of mind. To make your experience even more convenient, we send our plumbers in fully stocked vehicles, enabling us to resolve 90% of plumbing issues on the first visit. Need plumbing help? Contact us today to schedule an appointment. And remember, If there's any delay, it's you we pay!

Business highlights

Eco Friendly
Emergency services offered

Services we offer

Appliance, Septic, RV’s, Artesian Wells, Undermounted Sinks, Handicap (walkin bathtubs), Grab Bars, Countertops, Propane, Pools, Sprinklers/Irrigation, Backflows, Commercial, New Construction, Community (sewer / rainwater / runoff damage), French Drains, Drain Fields, Gutters, Fireplaces, Pilot Light, Dryer Vents, Pipe re-lining

Services we don't offer

Repair or install appliances of any kind (we will run water/ NATURAL gas lines to appliances), pump or clean out septic of any kind (we will run lines to septic), any plumbing in RVs, Well pumps UNDERGROUND- AKA Artesian wells, repair or install UNDER mounted sink, WALK IN handicap bathtubs, grab bars, remove counter tops to repair leaks (we can/will remove cabinets but not counter tops), we do not run PROPANE gas lines, any type of work with pools (unless you want a natural gas line running to their pool heater), sprinklers/irrigation, propane, Backflow leak/Repair/Testing/install, commercial work, French Drains, New Construction, Pool leaks, and Community sewer / rainwater /runoff drainage, Appliances, Drain Fields, Gutters or gutter cleaning/clogs, Military bases/jobs (we do not have licensing to get onto a military base), Fireplaces. (We will replace gas line into it, but nothing more), Clean Dryer vents, Pipe re-lining

Amenities

Emergency Services

Yes

Warranties

Yes

Senior Discount

5% off

Accepted Payment Methods

  • Financing Available
  • Check
  • CreditCard
Our recent projects
  • 9
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    Assorted photos uploaded by Benjamin Franklin Plumbing

Reviews
4.251 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
12%
3
16%
2
0%
1
10%
Write a review

Filter reviews by service

Showing 26-50 of 51 reviews
Kevin L.
Mar 2017
4.0
Plumbing
Yes, I recommend this pro
$4,500
They are all very professional. The landlord refused to pay, so we just moved. There were some issues that their company policy wouldn't let me get information on what needed to be done. They only communicated with the property owner. 

They came out quickly and came back the next day right on time.
Response from Benjamin Franklin Plumbing

"Thank you, [Member Name Removed], for the kind words. We're happy to have helped! Please keep us in mind for any future needs. Thank you, JD"

Greg R.
Jan 2017
2.0
Plumbing
$2,300
I called on a Sunday they said cannot give estimate to replace water heater over the phone. They have a special "landlord/tenant" deal! I was told, "we will be out between 3 and 6 but closer to 3." I get to the property at 2:45 pm and wait. 4 o'clock comes and they call to see if I am at the rental. I was told the technician is in Mary Esther and will be there in a few minutes. Still no show at 5:30 pm, I call asking how big is Mary Esther? I could drive to Pensacola and back in that time frame. I told them I am leaving at 6pm sharp. At 5:45 the technician finally arrives with excuses. He looks at water heater and notices it is a 40 gallon...pretty observant considering I told the office exactly what I needed. He brought a 50 gallon. I complained as the stand would not fit a larger tank. The tech said, "no problem, the price will be the same. The technician then said he needs a table to write up estimate. I told him the tenant is not here and use "that box." He went to his truck. My tenant happened to walk up. The technician said ... " oh, you are the customer" to my tenant. I felt disrespected as the tenant is not paying for the heater. Anyway long story short...estimate was $1995.00 for the heater, $252.00 for expansion tank ( I complained that I don't need nor want...showed his staged pictures as how he always installs them) and ready for it...$125.00 for the pan!! Over $2300.00 for a $450 water heater, $25 pan, and $36 gas install kit!! I told him and my tenant that I will not pay $2300 for a water heater especially since I received an over phone estimate for $900 with a Wednesday install. Update: Water heater installed Monday for less than 1/3 their price.
Response from Benjamin Franklin Plumbing

"Hi, [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the price up front before any work is done. We are not the highest priced plumbers in the area, nor are we the lowest. What's most important is your satisfaction, which is 100% guaranteed. If you're not satisfied for any reason, please call our Niceville office directly so we can discuss this with you. _JD"

Jim E.
Jan 2017
3.0
Plumbing, Drain Cleaning
$388
Called for service at 9:00 AM was scheduled for 5:00 to 8:00 PM service. Service technician showed up just before 5:00 PM. Noted that the toilets would not drain and that blockage was between the house and the street. Notified me that the cost would be $344 + $69 Service Fee to "snake" the line from one of the roof vents. While I considered this at least double what this service should have cost I agreed. Within 20 minutes, the service was complete. Over $400 for less than 45 minutes work! I consider this exorbitant. I did receive a $25 Angie's List discount.
Response from Benjamin Franklin Plumbing

"Hi, [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the price up front before any work is done. We are not the highest priced plumbers in the area, nor are we the lowest. What's most important is your satisfaction, which is 100% guaranteed. If you're not satisfied for any reason, please call our Niceville office directly so that we can discuss in further details. _JD"

David B.
Aug 2016
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
unknown
Response from Benjamin Franklin Plumbing

"Thank you, [Member Name Removed], for the kind words. We're happy to have helped! Please keep us in mind for any future needs. _JD"

Terri B.
Jun 2016
1.0
Water Heater Service
$1,900
When I inquired about why the price was so high he stated that " we only deal with the highest quality tanks".  We currently have a 40 gallon Rheem with a 12 year warranty that has lasted us 15 years.  When I asked is we could get a tank with a 12 year warranty he stated that those tanks were no longer on the market.  Please someone tell me why then I was able to go to the Home Depot website and order a 50 gallon Rheem High efficiency tank with a 12 year warranty for 649.00.  our local gas company will come out and install for approximately 250.00.  When all is said and done we will spend about 1100.00 ordering that tank on our own and letting the gas company install it. 
It is sad when a company doesn't realize that consumers are no so desperate that we fail to do our own research, and that when a company's prices are way, way, way, to high, there is a way around them.  Generally the company looses and the importance of researching options cannot be minimized.

They lost on this one.
Thomas C.
Jun 2016
1.0
Plumbing
$427

Plumber installed new faucet but it made an unusual noise when the hot or cold water was turned on. He then removed the faucet and installed another. Again, the faucet made an unusual sound when the water was turned on. The plumber then indicated that the sink was responsible for the unusual noise. However, the old leaky faucet NEVER made the noise.

Approximately a week ago we contacted Benjamin Franklin Plumbing by phone re the problem. They indicated it had been determined that the sink was responsible for the noise and that if a plumber came to check on it we might incur a service charge. Benjamin Franklin Plumbing claims to warranty their labor and parts for two (2) years...

We have not heard from BFP since our last call and are relegated to having an unsatisfactory $427 kitchen faucet.

James A.
Apr 2016
4.0
Plumbing
Yes, I recommend this pro
unknown
Response from Benjamin Franklin Plumbing

"Thank you so much for the feedback! We really appreciate it and look forward to assisting you with any future plumbing need!"

James P.
Mar 2016
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
unknown
Response from Benjamin Franklin Plumbing

"Thank you, [Member Name Removed], for the feedback! We really appreciate it and look forward to assisting you with any future plumbing needs! -JD"

Mary H.
Mar 2016
1.0
Plumbing
$285
When the plumber came he told me that he just needed to unclogged my kitchen drain. Then my washing machine would stop over flooding unto the floor. I feel my problem was too complex for this young plumber. I never felt that he knew what he was talking about.  He gave me a bill of $285 to unclogged my drain. But if I wanted to replace all my kitchen plumbing it would cost me over $5,000. Are you kidding me? Three days later my kitchen sink was clogged again and my washing machine was flooding.  So I called to get a refund and talked to the manager and received one. I finally did find a plumber who did the work for one third of the price and I am happy to say everything is working just fine.  I feel these large companies have too many employees that are not fully trained or can handle complex problems.  A small local plumber with three employees was able to give me the personal service I needed. I plan to give my business to smaller local companies, from now on.

Juan Z.
Mar 2016
5.0
Plumbing
Yes, I recommend this pro
unknown
Response from Benjamin Franklin Plumbing

"Hi [Member Name Removed], I appreciate the feedback. We always ensure our customers understand the price up front before any work is done. We are not the highest priced plumbers in the area, nor are we the lowest. What’s most important is your satisfaction, which is 100% guaranteed. If you’re not satisfied for any reason, please call us directly so that we can discuss your concerns. -JD"

Chris S.
Feb 2016
3.0
Plumbing, Water Filtration and Softening
$700
The quality of work was excellent.  The original asking price was astronomical.  I still paid way too much after haggling over the price but needed the service. Will never go to them again and I tell friends they are way over priced.
William S.
Feb 2016
5.0
Plumbing, Water Filtration and Softening
Yes, I recommend this pro
$658
came in plotted layout and did the job as requested and more.
Response from Benjamin Franklin Plumbing

"Thank you for the feedback! We appreciate it and look forward to assisting you with any future plumbing needs. -JD"

Mason H.
Jan 2016
4.0
Plumbing, Water Heater Service
unknown
Burl K.
Dec 2015
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
unknown
Darlene D.
Oct 2015
5.0
Plumbing, Septic Tank Service
Yes, I recommend this pro
$75
Wayne from Ben Franklin was very prompt and punctual with his arrival, even on a Sunday.  He discovered that our toilet problem was actually a septic related issue.  He was able to locate the septic access and temporarily restore toilet function until we could get the septic people out to fix the actual issue.  We will definitely call Ben Franklin again for any plumbing needs and will ask specifically for Wayne.
Response from Benjamin Franklin Plumbing

"Thank you, [Member name removed], for the kind words and feedback. I will let Wayne know that you were pleased with his work. Thank you for choosing Benjamin Franklin Plumbing and we look forward to assisting you with any future plumbing need. -JD"

Jo B.
Aug 2015
5.0
Plumbing, Drain Cleaning
Yes, I recommend this pro
$80
.
Response from Benjamin Franklin Plumbing

"Thank you for the review! We appreciate the feedback!"

Vilma H.
Jul 2015
5.0
Plumbing, Drain Cleaning + 1 more
Yes, I recommend this pro
$550
It went well. The maintenance guy is very knowledgeable.
Melissa W.
Jun 2015
3.0
Plumbing, Drain Pipe Installation
Yes, I recommend this pro
$650
.
Ray R.
Jun 2015
1.0
Plumbing
$69
The provider never contacted me. I tried to contact them but they did not return my calls. Finally I ended up doing the work myself. Very disappointed.
Garnet F.
May 2015
5.0
Plumbing, Water Heater Service
Yes, I recommend this pro
$1,200
The technician came out the same day I called.  He arrived, as scheduled, between 7 pm and 9pm.  There was no additional "after hours" charge.  The technician wrote up a quote and I asked him to proceed with replacing the hot water heater.  He and another technician arrived the next morning and completed the work.  They took care of everything, including the gas line permit and replacing the rotten, wood platform the old heater was on.  They cleaned up after themselves and the final bill was exactly what I had been quoted the day before.
Response from Benjamin Franklin Plumbing

"Thank you for the kind words. We’re happy to have helped! Please keep us in mind for any future needs. –JD"

Jerry R.
Apr 2015
3.0
Plumbing
$315
I needed to replace main water pipe bringing water to the house which was broken at one spot right underneath the ground next to the house. I purchased $65 service charge from Angies List and called Benjamin Franklin to schedule service. Great communication as far as scheduling. The gentleman arrived on time and looked at the pipe, brought the chart with price for different categories and this one was about $315. I signed it since i already purchased $65 service charge prior.The technician digged for a couple of minutes, took out the damaged section of pipe,and connected new one. He didnt know i already bought service charge fee which i stated to the receptionist 2 times prior to service and was trying to charging me for it so if i didnt pay attention and ask about that i would pay service charge twice! He was in and out within 25 minutes. He did his job right, however i would neither recommend this company nor will i use their service in the future based on the price i had to pay for 25 minutes of work. Later i checked with couple other local plumbing companies to get an estimate, (which i should have done first place) to find out i really overpaid. The job done right, but i should have shopped around first for lower price.
David A.
Apr 2015
3.0
Plumbing
$69
unknown
Daniel O.
Feb 2015
2.0
Plumbing
$69
Technician was polite and punctual, but the >$600 estimate was ridiculously high.  Repair was accomplished by another company for $125. 
John G.
Jan 2015
5.0
Plumbing
Yes, I recommend this pro
$200
.
Response from Benjamin Franklin Plumbing

"Thank you so much for your feedback! We appreciate the opportunity to service your home and hope that we can be of help to you for all of your future plumbing needs. -JD"

Doris V.
Oct 2014
5.0
Plumbing
Yes, I recommend this pro
$269
We found a broken pipe in our backyard. Apparently it had been leaking for quite sometime. I called the Water Company, they came checked it out. Even though it was near the meter it was within my property line, so it was my problem. I called several plumbing companies, they would come today, but it would be after five and overtime would be involved. I called Benjamin Franklin, they scheduled an appointment between seven and nine, no overtime.

I received a call around three and they wanted to come early. The plumber arrived, he was very courteous, surveyed the problem and gave me a quote. He went right to work, completed the job, gave me the bad parts, and showed me the crack with another spot about to give out.

What more could you ask, arrived early, was professional and courteous, completed the job as quoted.
Thank you Wayne, appreciate your work.
Showing 26-50 of 51

Licensing

Bonded
Insured
Licensed*

Trade License Number

CFC1428509

Trade License Locale

Florida

Trade License Authority

Florida Department of Building & Professional Regulation

Trade License Expiration

08/31/2026

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Benjamin Franklin Plumbing is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 8:30 PM Tuesday: 8:00 AM - 8:30 PM Wednesday: 8:00 AM - 8:30 PM Thursday: 8:00 AM - 8:30 PM Friday: 8:00 AM - 8:30 PM Saturday: 9:00 AM - 7:00 PM Sunday: Closed
Benjamin Franklin Plumbing accepts the following forms of payment: Financing Available, Check, CreditCard
No, Benjamin Franklin Plumbing does not offer free project estimates.
No, Benjamin Franklin Plumbing does not offer eco-friendly accreditations.
No, Benjamin Franklin Plumbing does not offer a senior discount.
Yes, Benjamin Franklin Plumbing offers emergency services.
Yes, Benjamin Franklin Plumbing offers warranties.
Benjamin Franklin Plumbing offers the following services: Appliance, Septic, RV’s, Artesian Wells, Undermounted Sinks, Handicap (walkin bathtubs), Grab Bars, Countertops, Propane, Pools, Sprinklers/Irrigation, Backflows, Commercial, New Construction, Community (sewer / rainwater / runoff damage), French Drains, Drain Fields, Gutters, Fireplaces, Pilot Light, Dryer Vents, Pipe re-lining
Repair or install appliances of any kind (we will run water/ NATURAL gas lines to appliances), pump or clean out septic of any kind (we will run lines to septic), any plumbing in RVs, Well pumps UNDERGROUND- AKA Artesian wells, repair or install UNDER mounted sink, WALK IN handicap bathtubs, grab bars, remove counter tops to repair leaks (we can/will remove cabinets but not counter tops), we do not run PROPANE gas lines, any type of work with pools (unless you want a natural gas line running to their pool heater), sprinklers/irrigation, propane, Backflow leak/Repair/Testing/install, commercial work, French Drains, New Construction, Pool leaks, and Community sewer / rainwater /runoff drainage, Appliances, Drain Fields, Gutters or gutter cleaning/clogs, Military bases/jobs (we do not have licensing to get onto a military base), Fireplaces. (We will replace gas line into it, but nothing more), Clean Dryer vents, Pipe re-lining

Contact Information

321 FL-85, Niceville, FL 32578

Service Hours

Sunday:Closed
Monday:8:00 AM - 8:30 PM
Tuesday:8:00 AM - 8:30 PM
Wednesday:8:00 AM - 8:30 PM
Thursday:8:00 AM - 8:30 PM
Friday:8:00 AM - 8:30 PM
Saturday:9:00 AM - 7:00 PM
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