I was a State Farm agent 42 years in Indianapolis and am a Vietnam vet. I paid The Roofing Co $49K for a Grand Manor roof. The roof was fine, however, what happened next defies belief. One of the employees failed to put down 3/4 inch plywood on my driveway and when he towed his trailer onto it, he caused pavers to separate and needed repairs. Mr Lentz was adamant about bringing his own contractor out to do repairs. When I got the estimate it was for $950. Mr Lentz called me the same day and stated that quote was "egregious." I learned much later that this was misrepresented as the real quote was for $2700 and was never sent to me. I then sent Mr Lentz, owner of business, several quotes of my own which he ignored for almost a week. Then he called me and persuaded me to bring in another one of his contractors who quoted $400, all the while concealing the fact that he had in his possession his 1st contractor's quote for $2700 and which was never sent to me. I learned what happened by querying 1st contractor's as to why he didn't send me the $2700 quote. He stated that Mr. Lentz requested that the quote be sent only to him as he was paying and to send me the $950 quote which turned out to be for other parts of driveway. I have retained all emails and quotes. I have also reported the "misrepresentations" to the Better Business Bureau, the Federal Trade Commission, the Pinellas County Consumer Protection, and sent them documentation to support my claims. Also, Mr Lentz has stated in other forums that he immediately stepped up and volunteered to put $3000 aside until we agreed on price to repair pavers. What actually happened was that upon being notified of damage, Mr Lentz stated his business policy may not even cover damage and he might not be responsible. I therefore, responded by stipulating that he would not be paid for roof unless he signed a "contract addendum," have it notarized and that $3000 would be held back from final payment. Mr. Lentz has also denied that I have damage to other side of driveway, albeit the fact that pavers are separated and concrete borders are loose due to trailer having been parked on both sides of driveway. In all my years of having managed my own insurance agency with highly skilled and licensed team members and having witnessed thousands of roof claims, I have never seen a chain of events that even remotely resembled this occurrence. .
Description of Work
Roof replaced
The Roofing Company remains committed to resolving any and all issues that arise with our customers. In this case, we believe that there has simply been a misunderstanding given the multiple quotes and numerous paver contractors involved. The estimate amounts listed in the customer’s review do not match our records. Our position has always been, and still remains, that we want to get the customer’s paver driveway repaired from the damage caused by our trailer. As such, we have allowed the customer to withhold $3,000 from final payment in order to have the issue addressed. According to estimates received, the repair is less than $3,000. We have offered to repair the driveway at our expense and this offer was rejected. We have offered to have the customer utilize his contractor of choice to perform the repairs utilizing the $3,000 withheld and this proposal has also been declined. Attempts to resolve this issue with the customer are active and ongoing.