Pasco Window & Door - Since 1981. Installing windows & doors for over 37 years. Fully licensed & insured. We also have a full service department that can come to you for repairing windows, sliding glass doors, screens & glass repair. In an effort to keep your costs low, please note that service calls are limited to a 12 mile radius of our shop. We also have an on-site Service Department where we can re-screen, re-vinyl or cut glass. We have over 10,000 replacement parts on hand. We also install Hurricane Shutters, Garage Screens, Decorative Door Glass Inserts, Sun, Acrylic or Screen Room additions. Visit our Showroom for samples of the quality products we install. Feel safe knowing who is coming into your home as been drug tested, background checked & is covered under our Workman's Comp policy. We DO NOT hire subcontractors.
Window Replacement, Window Installation, Window Repair, Door Replacement, Door Installation, Sliding Glass Door Replacement, Sliding Glass Door Roller or Track Repair, Glass Replacement, Hurricane Shutters (roll down, accordion, steel and aluminum panels) Window Screen Replacement, Re-screening, Screen Rooms, Acrylic Rooms, Vinyl Rooms, Glass Rooms, Room Additions & Garage Screens .
We do not install pool enclosures. We do not repair Garage Doors. Service calls further than 12 miles from our location.
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Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
8% | ||
3% | ||
2% | ||
7% |
"Thank you Very much for taking the time to leave your feedback on your experiencewith our company. We truly appreciate it."
"Mr. [Member Name Removed], I'm sorry you feel that way but it is not true. We have a policy that our Service Dept. travels within a 12 mile radius from our shop. Where you are in Brooksville is 38 miles from us & is way beyond our service area! Many times our Service Dept has to make multiple trips as parts need to be ordered. We would have to pass that cost to you & that would be extremely expensive for a repair."
"[Member Name Removed], I do apologize. Our service manager, who was with us for 22 years, got extremely sick in July & could not return to work. Unfortunately, we lost him in October & we are still heartbroken. Yes, this did effect our responses as we were suddenly & unexpectedly short handed. I do apologize."
"Thank you so much for the review. It is getting more and more difficult to find & get replacement parts for these older windows but we are still trying our best to do so! Glad we were able to help!"
"Thank you! It was a pleasure doing business with you. We would be happy to help with any future projects you may have."
"I am very surprised at this review! We were not able to complete your job until your new patio pavers were installed and we made that very clear from the beginning and you e-mailed me that you understood that. Initially, when you told us that you had your pool refinish & paver installation scheduled we advised that you wait until after hurricane season was over as you would be without hurricane panels (after November). As you thanked me for the good advice, you decided to push back the scheduled dates for your paver installation. As you state in your review, your pool job was not complete until January, we could NOT do anything until this was completed. As stated in my e-mail to you on 8/3/19, I explained to you that in order for us to get accurate measurements so that the panels would be cut accurately, we needed to wait unit your pavers were completed. I also explained in that same e-mail the process, we would have to come out, measure, bring them back to our shop, cut, reassemble and then return to re-install. Your pavers were done in January, our job was completed in February. I truly don't understand how we are getting an "F" rating. I would be happy to attach the e-mails which shows all of this was clearly explained and you responded as if you understood the process. Also, we saved you from having to order new hurricane panels. Because we are one of the few companies around that have a full on-site shop that has the machinery to cut these, we were able to save you a lot of money. You do know this too because, at your request, we also discussed the cost of purchasing new hurricane protection but once you heard the price you decided the cut-downs would be the better option for you. I would also like to attach my phone records that show all of our return calls to you and your wife. Most of the time you were out of the country and we were trying to schedule with your wife. We completed the job exactly how we explained it would have to be done. We could NOT do anything until the company you hired to install the pool pavers completed their job. Again, I would be happy to post the e-mail communication between us showing that we fully explained this and your response showing that you received and replied to these e-mails."
"[Member Name Removed], please forgive us. During that week we were our phone systems were being switched over. Although the phone companies promised we would not have interruptions, we certainly did. And, although work was done after hours, we still did have issues during the day until they got all of the kinks worked out. Thank you for your understanding as this was beyond our control."
"Hello [Member Name Removed], I'm sorry you had a negative experience with your Estimate. We do have our salesmen be as informative as possible. When a customer asks for Double Hung windows, we always ask if these are being installed on a 2nd story. Reason being, cleaning them. You have access to cleaning these windows from the inside of the house, so we do recommend them for 2nd stories. We do not recommend them for the 1st floor, and this is why: #1. Impact windows are VERY heavy, so when you fold down that upper sash, it is VERY HEAVY. #2. Being that we have a Service Department & have been fixing windows for 38 years, we see more mechanical issues with double hung windows as there are they are more replaceable parts that can break in these windows. #3. They are more expensive... So again, our job is to inform you and then it is up to you to make that decision. Of course we have customers install double hung windows on the first floor, but we never try to make a sale based on a higher price, we are about being honest, so that customers do not feel, "your salesman never told me that". We do always recommend customers get a few estimates, for any type of work they are having done. We do advise customers to do their homework on who they are hiring, workers that are coming into their home, make sure a permit is pulled, make sure the company has the proper insurance, etc... The reason for this is that we get calls on a daily basis from people who have poor jobs done & have no recourse because they hired an unlicensed contractor or a permit was not pulled. Now, it is going to cost them twice as much to have the job done right. I apologize if you felt John came across as condescending, that is not how we want to represent our company. Sometimes I think our Salesmen are so passionate about providing you with facts (because we've seen so many people get burned or misinformed by other companies) that they try to provide customers with as much information as possible, so that you can make the right decision for you. Good luck with your project. I am sorry to see you felt we deserve a "D" rating when we never even performed any work for you."
"Thank you, [Member Name Removed]! I'm glad our Service Team was able to help you! Thank you for the review!!"
"Thank you so much [Member Name Removed]!! New rollers make a huge difference at a very affordable cost!"
"Thank you very much for your kind review. Darren is a kind, skilled installer, who we truly appreciate!"
"Thank you Mr. [Member Name Removed], we truly appreciate you taking the time to share your experience with our company! We do work hard & it's very kind when someone recognizes that! We also have an amazing crew!"
"Hi [Removed Member Name], yes, unfortunately, that is the timeframe to receive custom windows from our manufacturer, PGT. This is something that we have no control over, as we do not make the windows ourself. As a distributor for them, it is something that is out of our hands. Please don't penalize our rating for that. PGT is a very high quality window & I'm sure they will be worth the wait!!"
"Thank you so much for taking the time to share your great experience with our company!! We look forward to helping you in the future!"
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Monday: | 7:30 AM - 5:00 PM |
Tuesday: | 7:30 AM - 5:00 PM |
Wednesday: | 7:30 AM - 5:00 PM |
Thursday: | 7:30 AM - 5:00 PM |
Friday: | 7:30 AM - 5:00 PM |