"WE THANK THIS MEMBER FOR HIS BUSINESS, WE PREFORM A PROFESSIONAL SERVICE ON AN HOURLY BASIS AS DO MANY OTHER MOVERS IN OUR INDUSTRY, THE HOURLY IS PROVIDED SO THAT IF A CLIENT UNDERSTATES THEIR JOB, THEY ARE TREATED FAIRLY. WE PROVIDED EXACTLY WHAT WAS PRESENTED ON HIS INITIAL PHONE CALL INTO US AND AT THE EXACT HOURLY RATE WE PROMISED, WE CAN BACK THIS UP WITH GPS GLOBAL MAPPING TIME SHEETS. WE DO NOT PERFORM ON SITE ESTIMATES FOR A HOURLY RATE PROMO PRICE WHICH IS WHAT THIS MEMBER RECEIVED. WE DO NOT LABEL THE BOXES AND DO NOT CLAIM TO UNLESS THERE ARE SPECIAL INSTRUCTIONS BY THE MEMBER. WE PROVIDE AN HOURLY RATE AS A BENEFIT TO THE CLIENTS TO AVOID ON SITE NEGOTIATION OR PRICE CHANGES AFTER THE FACT. EVERY ONCE IN A WHILE A CLIENT WILL GREATLY UNDERSTATE THE TIME IT WILL TAKE TO COMPLETE THEIR JOB, THEN THEY ARE UPSET. WE HAVE AN OVERWHELMING AMOUNT OF CLIENTS THAT LOVE THE HOURLY RATE AND FEEL IT IS A VERY AGGRESSIVE AND FAIR RATE FOR SERVICE WHILE ALLOWING THE CLIENT TO HAVE COMFORT IN KNOWING IF THEY MISSED SOMETHING OR WERE INACCURATE IN THEIR DESCRIPTION OF THE JOB THAT KINGS MOVING WILL TREAT THEM WITH RESPECT AND FAIR PRICING. THANK YOU FOR YOUR BUSINESS..."

"We sent out service to take care of the clients request already, the client accepted service, but wanted money. The client had an oversized mattress that could not fit into the room without brushing the walls. The client told me on the phone that she already had a touch up crew scheduled for the new dwelling and that they could go over the scuffs. We cannot issue a credit to the client for not removing plastic from her bed on reassembling the bed frame. We sent out a service person to take care of that for her. We cannot pay someone for almost breaking her furniture as she states above. The trash the client is refering to was two water bottles that the movers used to drink out of. Tom Dubay, Vice President, King's Moving & Storage"