Pure Air
About us
Free Estimates! On-time 24 hour service. We offer yearly maintenance plans.
Business highlights
Services we offer
Installation & Maintenance- Air Conditioners & Air Purification
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 10% | ||
| 4% | ||
| 1% | ||
| 4% |
This was a $59 big deal purchase. They could have been more professional to complete the job in a timely manner. I guess the workers were unprofessional. It rained that day and the guy did not feel like being outside so he just decided to cut the job short. I said okay, then I will just cut my ties with you.
"Sorry to hear that you were not satisfied. We are happy to offer you a complimentary service in the future. We always try to work on rainy days, however if it is too rainy it becomes a safety concern due to the high voltage. Please call us if you would like to take us up on the complimentary service. Thanks Michael Crothers, Owner"
"Thank you for your review, we appreciate your time and your business! We are so pleased to know that you were pleased with your installation and enjoyed our service! We look forward to servicing your air conditioning system in the future! Regards, Tiffany Reilly Pure Air"
"I reached out to this customer. We were there over a year ago. The customer has a 15 year old system that is completely out of refrigerant. We completed our obligation for the purchase of the big deal on Angie's List. After speaking with the customer she seemed very upset with a handyman, not us. The fact that she found someone less expensive does not warrant an F grade, my opinion. Thanks Michael Crothers, Owner, Pure Air"
"Thanks for taking the time to write a review. We look forward to servicing your system for many years to come. Michael Crothers, Pure Air"
"Hello, Thanks for taking the time to write a review. I will have to mention to my guys to have more attention to detail. A simple wire nut stuck in place of the hole would suffice. Hope to see you in the future. Thanks again, Michael Crothers Pure Air"
"Sorry to hear you never used the service you paid for. As is the case with anyone who had purchased one of our offers, we have sent you a few messages through the Angie's List message center. You may however contact us and we will come and do the service for you at no charge if you would still like to use us. Mention to one of the ladies that answer the phone during normal business hours that you are the Angie's List customer that never used your purchased deal. I will inform them on my end as well. Thanks, Michael Crothers Pure Air"
"Thank you so much for taking the time to review us! Very happy to hear about your high level of satisfaction with our Trane system. Looking forward to servicing your system for many years to come. Thanks again, Michael Crothers Owner Pure Air"
"Hi Mr. [Member Name Removed], Thank you so much for your review! We are so pleased that you were satisfied with our quality of work and professionalism. We strive to provide the best service possible, so your feedback is greatly appreciated. We look forward to working with you in the future! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you for reviewing us! As always we strive to be the most efficient and honest company in town. Thanks again, Michael Crothers, Owner Pure Air"
"Thank you for your business, we value our customers and appreciate your feedback. Educating our customers is one of our top priorities so that customers understand their system and what needs to be done. We look forward to servicing you in the future! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you for taking the time to review us. We look forward to servicing your system in the future. Thanks again, Michael Crothers Pure Air"
In response to Mike's statement: I have absolutely stated the facts and nothing more. I left two messages on the office phone prior to calling his cell phone and leaving him a direct message (during the most recent problem). I would happily provide proof of this to Angie's List were there the option to do so. My original complaint in 2014 was that the AC didn't keep up - thus the need for a new air conditioning unit. Furthermore, in July 2015 Mike acknoweldged that the technician didn't size the unit correctly and had incorrectly assumed my house was smaller than it was. In his response to me here he again acknowledges that a 3 ton unit is not large enough for my house. It is the HVAC companies responsibility to determine the correct AC size, not mine. I did receive a quote from one other company, I don't know if Mike saw that quote or not but quite frankly, it is irrelevant. Many people/companies within the same field will take different approaches to the same problem. They are each responsible for doing the work/quote correctly. I clearly stated that they replaced the unit with the correct size but apparently didn't specify that they did not charge me any more. That is true, and unfortunately seems to be what Mike is focused on. I still paid for the original unit, but did not pay anything additional for the correct size unit in July 2015. My complaint is (and remains) the lack of returning phone calls, lack of listening to the problem, and the length of time and many hours of me chasing them down it took to remedy the problem. Since leaving this review Mike called me yelling at me and berating me. He has stated that he will not fix the unit until I remove my review. He has stated that I am trashing him and he won't do business with people like me... Not exactly the approach I would have taken with a dissatisfied customer. I never intended to leave a negative review. I generally try to give people the benefit of the doubt but unreturned phone calls became such a repetitive problem I felt I had to say something. I actually had every intention of updating my review with a better "grade" after the unit was working properly but after being yelled at, blamed for the problem, and essentially blackmailed into removing the review, I couldn't. I would also like to note that I have left MANY other reviews on Angie's List and all except one have been positive "A" reviews. I am clearly not the annoying hypersensitive type that complains about everything. As I previously stated, people make mistakes. We all do. I am no exception to that, and I understand things happening due to an error or even something beyond our control. How we handle those mistakes is what speaks to our character.
"This customer doesn't acknowledge that we put in a bigger system FOR FREE. They had a three tons there originally, they were quoted a three ton system from every other contractor, the three ton was never big enough for the house. My best guess is that the previous owner had found a used condenser on craigslist and had it installed to sell the home. Zillow reports that the Snow's bought the house in 2014. So, Pure Air took the system we originally installed out and installed a bigger new system FOR FREE. Let's state all of the facts please. As far as being ignored, I have an office Phone number 239 597 7873. If you relay a message to my office staff, it will be dealt with. This did not happen. Thanks Michael Crothers Pure Air"
"Thank you for taking the time to review us. I appreciate the feedback and we look for forward to seeing you in the future! Thanks again, Michael Crothers Owner Pure Air"
"Thanks for reviewing us. I looked over the file, and see that we offered you a maintenance plan. I think it's very obvious that HVAC companies don't make anything when coming out for $39 or $29, but they all do it. Why? It's an opportunity to create a long lasting relationship with a new customer. In this case, we may not be a good fit for eachother, apologies. Thanks again, Michael Crothers Owner Pure Air"
"Thank you for your feedback, we value your opinion and your business. We look forward to servicing you in the future! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you for taking the time to leave us a review. Customer feedback is very important to us as it helps us improve as a company. We hope to work with you again in the future! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you so much for your feedback! We appreciate your time in leaving us a review. We are glad to know that you were pleased with our services and will use us again. Thank you for being our customer! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you for your review! Customer satisfaction is very important to us, and we appreciate your feedback. We are pleased to know that you were satisfied with your services, and we look forward to working with you again in the future! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you so much for taking the time to review our company, and that you were pleased with the work we did. We look forward to working with you in the future!"
"Thank you for your review! Customer satisfaction is number one to us, and we appreciate your feedback. We look forward to working with you in the future! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you for taking the time to leave us a review, we appreciate your business. If you ever have concerns with pricing, please feel free to call the office and we will get you in touch with the owner so you may discuss the matter with him. We look forward to servicing all al your future air conditioning needs! Regards, Tiffany Reilly Vice President, Pure Air"
"Thank you for your business, and taking the time to leave us a review! We look forward to servicing all of your future air conditioning needs! Regards, Tiffany Reilly Vice President, Pure Air"
"I'm not sure what deal you are referring too, but sorry to hear of your disappointment. It does seem strange that you are leaving us a review over a year later. Have a great day! Pure Air"
"Thank you for your review! We are glad to know that you were pleased with our service and look forward to working with you in the future. Thank you for your business! Regards, Tiffany Reilly Vice President, Pure Air"
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