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Flamingo Appliance Service
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Refrigeration System Service,
About us
Appliance Repair.
Business highlights
18 years of experience
Services we offer
Appliance Repair
Accepted Payment Methods
- CreditCard
Reviews
3.156 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 41% | ||
| 7% | ||
| 9% | ||
| 9% | ||
| 34% |
Showing 26-50 of 56 reviews
Steven R.
Sep 2016
Terrible Customer service could not get it correct... Customer service and the repair man kept calling the wrong number, which was my husband's cell phone...He was in NY and the work was being done locally in FL.. The repair man told my husband that he didn't care that he was NY, and was coming to house anyway... And they got the time frame wrong, we wanted the appointment in the afternoon and they thought morning... Kept bothering my husband in NY, during his busy day , and could not understand that they to call me at home, to coordinate visit... Price estimate was out of control...Total rip off... Also, worst part is that Flamingo was recommended by KitchenAid, whose phone number was in manual.. KitchenAid needs to take Flamingo off the recommended vendor list...!!!
Sharon B.
Jun 2016
unknown
Ken L.
May 2016
unknown
Cristina E.
May 2016
Whirlpool connected me to Flamingo Appliance Service for the repair. It took two weeks, numerous phone calls, half a day worth of missed wages, and the strangest service call I’ve ever had to fix a refrigerator door handle. At no point during any of these interactions did anyone from Flamingo Appliance Service acknowledge any issues, apologize, or offer to work with me to resolve the matter. I’m at least glad that my appliance was under warranty and I was not charged for all this aggravation. For the first appointment, we were given a five-hour window for the technician to come to the house for a few minutes to confirm that the handle was broken and write down the part number. He said he would come back the following Friday to install the new handle, as it was an easy 10-minute fix. Since I had not received a confirmation by Friday morning, I called and was told I didn’t have an appointment. I told her that the technician had said he’d make the appointment and agreed to come after 2pm if possible for our convenience. Instead of apologizing for the oversight, she explained in detail which specific staff member was responsible for physically entering the appointment into the computer and repeated I was not on the schedule, they couldn’t see me that afternoon, and I had to schedule an appointment. I stated that, as with the first appointment, I would need a Friday afternoon appointment. She offered me Monday or Tuesday morning. I repeated my request for Friday afternoon and she offered me Friday morning. After the third attempt, my appointment was scheduled for today (Friday) between 12 and 5, with no guarantee that the technician would be able to wait until after 2pm. I called yesterday afternoon to confirm my appointment because I hadn’t received a confirmation and didn’t want to be overlooked again, and this morning to ask if it would be possible to narrow down the five-hour window. The representative said she could not give me a more specific time but could have the technician call me a half-hour prior to arriving. He called at 11am to say he was on his way. I pointed out that this was an hour before my 12-to-5 window and I was still at work. He said that this is the only time he had to see me as he would be leaving the area in the afternoon and would not be returning. The best he could do was give me a window between 12 and 1. I made arrangements to leave work even earlier than I intended to so I could be home before 12. When he had not arrived by 1:30, I called the company and the representative contacted him for an update. He claimed I told him I was unable to see him until between 1 and 3 pm so he pushed my appointment back. I told her that this was not what we had agreed to and I had come home early to be ready at the time he indicated. The only thing she had to say was that I was next on the service list and I just had to wait. None of the representatives I spoke with were able to provide me with the name of the technician that would be coming to my home, which I found very odd as this is standard practice for all other companies I’ve ever hired. He showed up just before 3 pm for a very awkward 10-minute service call during which he did not greet me when I opened the door, spoke to me only when he needed me to sign my invoice and confirm my e-mail address, and then left without saying a word.
Randi S.
Mar 2016
Had an appointment in January 2016. Company came 20 minutes after promised window. Lint screen in dryer wasn't fitting and they said the grill out needed to be replaced. The problem was the dryer wasn't working and drying clothes properly. I said I wanted to call a vent cleaning company first before they replaced the part. Then I got automated emails saying the part was in and had to be ordered and it took many calls and emails to get them to cancel that order. Vent company came and cleaned vents, and "check vent" light came back on. I called Flamingo back to have them come back out with the part. 2 weeks later for my appointment the DAY of the tech calls and says "I see in the notes I'm supposed to have a part with me but I don't, do you still want me to come?" They had to reschedule again. The tech also admitted on the phone "I'm not really sure if this part is going to fix your problem." At this point I was desperate to have a working machine so they came out, replaced the part, and $250 later (two separate appointments) I learned the part he replaced had nothing to do with the problem. This is a Whirlpool recommended company but it's their job to trouble shoot. To have an honest (I'll give him that) technician tell me the part may not fix the problem - isn't the point that they're supposed to be able to troubleshoot?
The biggest problem with Flamingo is the communication. The techs don't get right information from appointment schedulers, and the automated systems make it really hard to keep track of the communication. They had actually 'lost' my information in the system and when I needed the 2nd appointment originally they could find no record of the first! I wound up needing to speak to a manager and the back end of scheduling and communication is greatly at fault for the problems I had.
The biggest problem with Flamingo is the communication. The techs don't get right information from appointment schedulers, and the automated systems make it really hard to keep track of the communication. They had actually 'lost' my information in the system and when I needed the 2nd appointment originally they could find no record of the first! I wound up needing to speak to a manager and the back end of scheduling and communication is greatly at fault for the problems I had.
Atlee W.
Feb 2016
unknown
Pat L.
Feb 2016
unknown
Nancy D.
Jan 2016
.
Ed J.
Jan 2016
unknown
Joan M.
Dec 2015
I asked what if the technician could NOT fix the machine and told me I would need a new one. He answered then it would only cost me 98.00 for the service fee. Well, that's pretty expensive advice and, I might add, an easy way for them to make money without doing anything but showing up to look at the appliance. They could easily make 1k a day per technician by having them just tell you there was nothing they could do. In fact, a totally incompetent technician could make 1K per day doing nothing at each and every call. If it wasn't so pathetic I would actually call it ingenious. Most companies will come out, do the estimate and if you choose to do the repairs they will waive the service call fee. If you need to replace the appliance, they will waive the fee and give you a discount to purchase the new appliance through them.
Why would anyone choose to use this company? There are so many other sensible options.
Your response didn't address my issue. You pontificated on a lot of other things rather than the fact that I questioned WHY anyone would use a service that has the potential of charging $98.00 for doing nothing. You could make a healthy living by sending incompetent technicians on calls to simply collect $98.00 a pop by simply saying they can't fix the problem or quoting a repair fee large enough to simply justify buying a completely new machine....and charging $98.00 for the advice.. I found an organization that has waived the service fee and completed the work. Something any reputable service organization would do and does do. BUYER BEWARE. PLUS you are incorrect...I made the service appointment DIRECTLY WITH YOU even though it took days because your phone service was on the fritz and I had numerous "first contact's" with your staff trying to make the appointment. Don't blame anything on the manufacturer..
Response from Flamingo Appliance Service
"Thank you for your post. Operating a service organization involves costs that are unseen by the Customer that are vital to perform prompt and efficient service. You are hiring an entire company for fast and efficient service, rather than the technician alone. The service charge covers the cost of bringing a fully trained technician with a fully stocked mobile service shop to a Customer's home. Our rates are not the lowest or the highest within the industry. We do aim to deliver a premium service experience to every Customer. As a member of Angie’s list, we believe in reliable service. We stand behind our repairs 100% and offer a 1 year warranty for COD repairs. Might a property damage issue ensue while we are working on an appliance, we take responsibility as it should be. Our parts pricing is directly from a manufacture authorized parts distributor. We do not inflate parts costs and lower labor as is practice among other service providers. I see your appointment was made directly with the manufacture of which Customers usually think we are a branch of. On the contrary, we are an independent service provider contracted by the manufacture because of the quality of service we deliver. Our first contact with most of our Customers, and we run over 650 calls a day, is when our technicians’ call when en route. Although we have asked the manufacture to share our diagnosis rate at the point of scheduling, that is something they are still working on. We appreciate the feedback and will use it as a training opportunity to improve our Customer relations."
Jonathan H.
Nov 2015
Luckily I read these reviews before letting the "technician" into our
home. As expected at 4:50pm (10 Minutes before the end of the
appointment window), Flamingo calls to "reschedule" because of delays on
the appointment before mine. Obviously this is a lie and instead
creates the false desperation in a customer possibly stimulating a sense
of desperation in order to agree to anything the "technician"
recommends which is usually an inflated repair bill.
Of course,
Flamingo was a referral right from Whirlpool who, not so politely
informed me that my repairs, without any investigation or analysis,
would definitely not bed covered by my so-called warranty. Remember when
Whirlpool was a bastion of quality and integrity....those days are long
gone. I have a one year old refrigerator that can't get below 50
degrees F. Seriously?
One has to question the intentions of
Whirlpool who enlists a company like Flamingo who is based nearly 2
hours south of me and then makes me wait 5 hours for the repair tech to
never show up. Why not dispatch another authorized repair technician who
is nearly 15 minutes from my house and is part of my local community?
Oh yeah, and the local technician is far more skilled and has high marks
/ grades on every other review site and is able to come to our home on
the same day. Not sure Whirlpool nor Flamingo is actually interested in
fixing this refrigerator.
5 hours. That is nearly an entire work
day, which I took off from my job, to wait. Of course, this is my fault
and I have no recourse. Instead of working, doing errands, playing
futbol with my kids, volunteering at my kids school, or doing repairs at
our local church, I'm sitting at home being jerked-around by this
absolute waste of a organization.
As consumers we need to band together to stop scam companies like Flamingo and stand-up to failing brands like Whirlpool.
I'm
calling my local technician who will receive double his expected fee
and a box of my most prized cigars just for not being Flamingo
home. As expected at 4:50pm (10 Minutes before the end of the
appointment window), Flamingo calls to "reschedule" because of delays on
the appointment before mine. Obviously this is a lie and instead
creates the false desperation in a customer possibly stimulating a sense
of desperation in order to agree to anything the "technician"
recommends which is usually an inflated repair bill.
Of course,
Flamingo was a referral right from Whirlpool who, not so politely
informed me that my repairs, without any investigation or analysis,
would definitely not bed covered by my so-called warranty. Remember when
Whirlpool was a bastion of quality and integrity....those days are long
gone. I have a one year old refrigerator that can't get below 50
degrees F. Seriously?
One has to question the intentions of
Whirlpool who enlists a company like Flamingo who is based nearly 2
hours south of me and then makes me wait 5 hours for the repair tech to
never show up. Why not dispatch another authorized repair technician who
is nearly 15 minutes from my house and is part of my local community?
Oh yeah, and the local technician is far more skilled and has high marks
/ grades on every other review site and is able to come to our home on
the same day. Not sure Whirlpool nor Flamingo is actually interested in
fixing this refrigerator.
5 hours. That is nearly an entire work
day, which I took off from my job, to wait. Of course, this is my fault
and I have no recourse. Instead of working, doing errands, playing
futbol with my kids, volunteering at my kids school, or doing repairs at
our local church, I'm sitting at home being jerked-around by this
absolute waste of a organization.
As consumers we need to band together to stop scam companies like Flamingo and stand-up to failing brands like Whirlpool.
I'm
calling my local technician who will receive double his expected fee
and a box of my most prized cigars just for not being Flamingo
Patrick S.
Oct 2015
I have to hand it to them they came out the next day and advised me that it was probably still under warranty and that they weren't going to touch it so I could get a warranty repair. I give it to them for being honest. It just took ten days to come to get my refrigerator fixed.
Susan K.
Sep 2015
Not well. They have made 7 trips and it still doesn't work. I have been without a micro wave for over a month. Their techs are not trained very well. I have to supply a step stool. Once I had to give one of them batteries for their battery tester. Their lab top needed to be plugged in because the battery was dead. So far they have replace 5 parts on my micro wave that is less than one year old.
Response from Flamingo Appliance Service
"Thank you for your post [member name removed]. We are sincerely sorry your repair took unusually long to complete. We run over 600 calls a day and every once in a while we do come across a challenging repair. The technicians involved with your repair have a combined experience of almost 50 years, but as you can see, even with that level of experience the repair was prolonged. We apologize for the inconvenience and hope you will give us a try again as this was an unusual case. Sincerely, The Flamingo Team"
Philip T.
Sep 2015
As above.
Response from Flamingo Appliance Service
"Hello [member name removed], thank you for your review. We were able to locate your double oven repair ticket from August 2013. I see you were charged $215 for the fuse replacement, but the visit took nearly an hour and a half. Might the technician have removed the unit himself? This could have been a two technician job since your unit appears to be built in. I see you also dealt with an electrician at the time. Is there a chance you requested our technician to wait for the electrician's diagnosis that same day? Since this repair was two years ago, the technician involved does not recall the exact occurrences. A standard fuse replacement would not cost you that labor tier. If we are missing anything, feel free to email us at [email removed]. Best regards, The Flamingo Team"
Heidi H.
Aug 2015
Last month (July) our washing machine began making a very loud noise during spin cycles and would stop working in the middle of the cycle. We had purchased an extended warranty from Lowes and gave them a ring -- it turns out their provided is Flamingo Appliance and we scheduled a visit.
The technician arrived on time and was polite. After an inspection, he determined that a part needed to be ordered and replaced and that they would call when the part arrived. Fair enough, we assumed that we could live for a week without it and that we'd be up in no time. Boy were we wrong.
He returned the following week with the part (again, on time) and replaced it but it did not address the issue. Funnily enough, he didn't actually test the system with real laundry before leaving. We only discovered that it was still broken when we returned home and attempted to use the machine.
After a quick call back to the technician, he indicated he would have to replace the same part again (why?). He said they would call when a replacement came in. They did -- a week later, and we received a call on the day of the installation from the technician that the part was somehow defective and he'd have to order YET ANOTHER ONE! (another delay waiting for a part that may or may not be bad -- decided without actually coming back to look at what was wrong with the machine????).
Another week passes and he comes out to repair the unit but DOES NOT REPLACE A SINGLE PART, and instead 'calibrates' the unit. We give it another go and it's even WORSE this time!
We immediately called back Flamingo Appliance and was told that the technician closed the order as fixed and we'd have to call Lowes again to open a new ticket. They said they've already billed the insurance company so they can't do any more work on that ticket, which of course seems a little odd that they can get paid for not fixing issues?
We're now going on 1 month without a functioning washer.
I would avoid this company at all costs.
UPDATE 9/1/2015:
I was contacted on Monday by a supervisor (Manny, but a different one than the tech) and he said he would get back to me in a couple of hours to schedule a priority visit. He actually didn't call back until Tuesday and he scheduled a return for Friday (despite the supposed 'priority', there was no way to get there earlier?). I asked for someone different than the previous technician. Manny indicated that the technician was coming with a couple of parts and I asked why wouldn't they first actually *diagnose* the issue rather than guessing about what was wrong? He indicated that the technician would the come with no parts and will order whatever is required.
The technician showed up on time on Friday and was quite professional (Albert Jr.). He proceeded to evaluate the machine and showed me how the code indicated that a actuator had gone bad. He had one on his truck and replaced it, and then demonstrated that during the spin cycle everything was functioning ok. I told him I wanted to do a quick load and that he should wait until it was complete, and he instead gave me his cell number and said to call if there are any issues.
Within 15 minutes, the grinding noise started so i called him back. He answered and said that he could be back within 15 minutes. Upon returning, he found that the main shaft screw had come loose and was causing the noise during the agitation stage. He fixed it, then stayed until the unit went into the agitation part and made no noise. He left again and said to call him again if there were any issues.
I then did another full load of laundry and the unit stopped in the final spin/rinse phase. I immediately called Albert back but got no answer. I called Flamingo only to find out that (a) there were no supervisors left in the building and (b) there were no field supervisors on duty and that I would have to call back tomorrow.
I called back on Saturday and was told that there were no supervisors on duty this weekend and the best they could do was to schedule yet another visit for the following Wednesday (which would have made it 44 days without a working washer!).
I then called Lowes to complain about the service and luckily they understood, empathized, and recognized that this was hurting their brand. They offered to give me a 'buy out' which meant they would return the purchase price of my washer, which I quickly took them up on. Once I received confirmation, I placed an order with Lowes (given that they stood behind their product) and it was delivered the next day (Sunday).
I now have a working washer (WITHOUT any help from Flamingo) and can put this mess behind me.
Buyer beware -- these service contract companies are out to just spend the bare minimum amount of time and only provide services that they can bill back to the insurance company. At no point did the fact that I was without a washer for over 40 days even register as a problem -- sure they provided me lip service, but when it came to actually resolving the issue, it was business as usual. Their real customers are the companies they get contracts from and the insurance companies that they can bill -- not the people with the equipment.
The technician arrived on time and was polite. After an inspection, he determined that a part needed to be ordered and replaced and that they would call when the part arrived. Fair enough, we assumed that we could live for a week without it and that we'd be up in no time. Boy were we wrong.
He returned the following week with the part (again, on time) and replaced it but it did not address the issue. Funnily enough, he didn't actually test the system with real laundry before leaving. We only discovered that it was still broken when we returned home and attempted to use the machine.
After a quick call back to the technician, he indicated he would have to replace the same part again (why?). He said they would call when a replacement came in. They did -- a week later, and we received a call on the day of the installation from the technician that the part was somehow defective and he'd have to order YET ANOTHER ONE! (another delay waiting for a part that may or may not be bad -- decided without actually coming back to look at what was wrong with the machine????).
Another week passes and he comes out to repair the unit but DOES NOT REPLACE A SINGLE PART, and instead 'calibrates' the unit. We give it another go and it's even WORSE this time!
We immediately called back Flamingo Appliance and was told that the technician closed the order as fixed and we'd have to call Lowes again to open a new ticket. They said they've already billed the insurance company so they can't do any more work on that ticket, which of course seems a little odd that they can get paid for not fixing issues?
We're now going on 1 month without a functioning washer.
I would avoid this company at all costs.
UPDATE 9/1/2015:
I was contacted on Monday by a supervisor (Manny, but a different one than the tech) and he said he would get back to me in a couple of hours to schedule a priority visit. He actually didn't call back until Tuesday and he scheduled a return for Friday (despite the supposed 'priority', there was no way to get there earlier?). I asked for someone different than the previous technician. Manny indicated that the technician was coming with a couple of parts and I asked why wouldn't they first actually *diagnose* the issue rather than guessing about what was wrong? He indicated that the technician would the come with no parts and will order whatever is required.
The technician showed up on time on Friday and was quite professional (Albert Jr.). He proceeded to evaluate the machine and showed me how the code indicated that a actuator had gone bad. He had one on his truck and replaced it, and then demonstrated that during the spin cycle everything was functioning ok. I told him I wanted to do a quick load and that he should wait until it was complete, and he instead gave me his cell number and said to call if there are any issues.
Within 15 minutes, the grinding noise started so i called him back. He answered and said that he could be back within 15 minutes. Upon returning, he found that the main shaft screw had come loose and was causing the noise during the agitation stage. He fixed it, then stayed until the unit went into the agitation part and made no noise. He left again and said to call him again if there were any issues.
I then did another full load of laundry and the unit stopped in the final spin/rinse phase. I immediately called Albert back but got no answer. I called Flamingo only to find out that (a) there were no supervisors left in the building and (b) there were no field supervisors on duty and that I would have to call back tomorrow.
I called back on Saturday and was told that there were no supervisors on duty this weekend and the best they could do was to schedule yet another visit for the following Wednesday (which would have made it 44 days without a working washer!).
I then called Lowes to complain about the service and luckily they understood, empathized, and recognized that this was hurting their brand. They offered to give me a 'buy out' which meant they would return the purchase price of my washer, which I quickly took them up on. Once I received confirmation, I placed an order with Lowes (given that they stood behind their product) and it was delivered the next day (Sunday).
I now have a working washer (WITHOUT any help from Flamingo) and can put this mess behind me.
Buyer beware -- these service contract companies are out to just spend the bare minimum amount of time and only provide services that they can bill back to the insurance company. At no point did the fact that I was without a washer for over 40 days even register as a problem -- sure they provided me lip service, but when it came to actually resolving the issue, it was business as usual. Their real customers are the companies they get contracts from and the insurance companies that they can bill -- not the people with the equipment.
Response from Flamingo Appliance Service
"[Member Name Removed], we offer our sincerest apology for the trouble. Unfortunately, some repairs do present challenges and do become more involved. We run over 600 calls a day are are bound to come across difficult situations. That is not fair to you as the Customer, but I can assure you we try our best to find resolutions for every repair as an organization. With these types of strenuous repairs, we assign our best employees to help take care of our Customers and truly try to go the extra mile to bring the case to a satisfactory conclusion. Rest assured, our intentions are there. Customer satisfaction is our top priority. We are in this business to deliver on just that. We hope you will one day give us a try once again. Again, we apologize for the trouble. Best regards, The Flamingo Team"
Susan T.
Aug 2015
The tech, Jeremy Grimm, showed up today - which in itself is incredible since I only called this morning. Eager to accommodate me, the office called to let me know he would be here between noon and 5 and he would call when he was 30 minutes away. He did - arrived when he said he would, immediately diagnosed the problem and then efficiently completed the repair and cleaned up afterwards. Both his work ethic and customer service were exemplary - and truly, Jeremy is a credit to his company.
Some of you may be saying "All this about a microwave?" I would too - but understand that I am four days out of hip replacement surgery and all of the prepared food in my freezer was designed to be microwaved. Yes, for some, it's not a true emergency, but the people at Flamingo Appliance took it as such - and for that alone they stand to be commended!
Some of you may be saying "All this about a microwave?" I would too - but understand that I am four days out of hip replacement surgery and all of the prepared food in my freezer was designed to be microwaved. Yes, for some, it's not a true emergency, but the people at Flamingo Appliance took it as such - and for that alone they stand to be commended!
Response from Flamingo Appliance Service
"Thank you for your review! We are delighted we were able to resolve your issue efficiently and to your satisfaction. Delivering exceptional Customer Service is central to our mission. We appreciate your kind words regarding our technician, Jeremy. He is a gem! Best regards, the Flamingo Team."
Ethan F.
Jul 2015
We were lucky enough to have Darius come out. He called 30 minutes ahead, arrived on-time, wore shoe covers. He was polite, and professional. He quickly identified the issue we were having with our dishwasher and advised us on how we could resolve the problem. As a new homeowner, he was very understanding. The problem has since been resolved and now and the dishwasher is working great. I will be calling this company directly the next time I have a problem. I can't rate on price because there were no charges since it was covered by the manufacturer's warranty.
Response from Flamingo Appliance Service
"We appreciate you taking the time to leave us a review! We are very proud of each and every one of our technicians and are thrilled we were able to be of service. Thank you for your kind note."
Wayne F.
Jul 2015
unknown
Response from Flamingo Appliance Service
"Thank you for your feedback. We understand our diagnosis and trip fee might sound high at first. We do stand 120 percent behind our work though. Whether that is a repair that failed or a property damage that occurred, we always strive to step up to the plate. We are one of the few local companies that offer a guarantee of one year for our parts and labor. Each of our our technicians go through a strict background and drug screening and drive trucks with over 100 commonly failed parts. They are trained throughout the year and held to high Customer service standards. As a factory certified and preferred servicer, we often look to take care of our Customers. We appreciate your time and once again thank you for leaving us your feedback."
Maggie C.
Jun 2015
unknown
Response from Flamingo Appliance Service
"We appreciate you taking the time to leave us a review! We understand your time is valuable and are happy to be of service. Best, The Flamingo Team"
Dorothy D.
Jun 2015
.
Response from Flamingo Appliance Service
"We appreciate you taking the time to leave us a review! We are at your service. Thank you."
Chris K.
Jun 2015
After bumpy start the manager called me and agreed to make the repair at no charge. Though it took several visits they did replace the needed part and I appreciate the professionalism and courtesy provided after the problem with service occurred.
Response from Flamingo Appliance Service
"Thank you for your review. I can assure you your feedback will be used as a training opportunity for our team. We appreciate the second change to make things right."
Barbara P.
Apr 2015
It was excellent. He charged me the minimum and it was fair. He was prompt and he was forthcoming with information maybe a couple of little tips to waive the problem in the future. I thought he was great. He was very polite and very professional.
The cost was for minimum service call and minimum labor charge.
The cost was for minimum service call and minimum labor charge.
Response from Flamingo Appliance Service
"We appreciate you taking the time to leave us a review! Providing excellent Customer Service is central to our mission!"
NORM P.
Mar 2015
unknown
Response from Flamingo Appliance Service
"Thank you for your review [member name removed]. It is much appreciated. If we can ever be of service again, do let us know. Best regards, The Flamingo Team"
Rebecca F.
Mar 2015
unknown
Response from Flamingo Appliance Service
"Thank you for your review! We are at your service. We appreciate your time and business. Best, The Flamingo Team"
Miguel M.
Sep 2014
The technician showed up late. He was supposed to come between 9am and noon. He shower up 10 minutes before noon. He was very unprofessional and rude since the moment he stepped in. He asked me if I was the maiden or the homeowner ?! He was almost all the time on the phone, not paying full attention to our fridge. He would step out of the house for 10 minutes and then gave me his diagnosis (which I believe somebody did for him). He said we were needing to replace 3 major parts. His computer did not work so he was not able to give me an estimate. He had to ask his friend on the phone to get an estimate for me.....parts were about $400 and labor about $1,400. He said rudely that I only had 30 days to make up my mind about having the repair done otherwise I would have to pay them again for the diagnosis. I wonder if KitchenAid knows what kind of people they are referring their costumes to......
Response from Flamingo Appliance Service
"First and foremost, we would like to offer the Customer an apology for the subpar experience. Customer Service is of the utmost importance to us as individuals and as a company. We appreciate the feedback and would like to offer a free diagnosis of any appliance we service as a token of our appreciation. We take feedback very seriously and can assure you we addressed the Customer perception with the technician. The technician should have explained to the Customer he had to call in to the office for parts prices since he did not have internet at that moment. We are a paperless company and operate via a business operating software on a cloud. Any and every piece of information relayed to the Customer should have been clear and delivered in an effective manner. We failed in this aspect. This Customer’s experience gives us an opportunity to better our processes for the future. Our Field Service Supervisor contacted the Customer’s wife after the service call, but did not receive a call back. Our offer stands for a future free diagnosis with no expiration date."
Licensing
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FAQ
Flamingo Appliance Service is currently rated 3.1 overall out of 5.
Flamingo Appliance Service accepts the following forms of payment: CreditCard
No, Flamingo Appliance Service does not offer free project estimates.
No, Flamingo Appliance Service does not offer eco-friendly accreditations.
No, Flamingo Appliance Service does not offer a senior discount.
No, Flamingo Appliance Service does not offer emergency services.
No, Flamingo Appliance Service does not offer warranties.