Falcon Plumbing
About us
Falcon Plumbing quickly became a preeminent part of the Miami community since it opened its doors in 1986. Women owned and operated, with over 31 years of experience, you are guaranteed exceptional service 24 hours a day. Our technicians are licensed and trained, capable to diagnose and repair any issue your home or business may have. We vow to exceed your expectations in a prompt, cost effective manner. Call us now to set up an appointment today!
Business highlights
Services we offer
Repairs, and tankless. Repairs, backflow certification, electric, gas, leak detection, leaks, repair and installation., sales and installation of all plumbing fixtures. Drain cleaning and stoppages, sales and installation of heaters
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 12% | ||
| 4% | ||
| 3% | ||
| 5% |
"In response to your review, during the time we went to your residence, my daughter had a miscarriage and needed emergency surgery. I was unable to be at the office to give Ray the information to speak with you. Ray and I have tried at least ten times to get in touch with you, with no success. To be fair to the customers, prices cannot be given over the phone without knowing exactly what needs to be done. As you can see, Falcon Plumbing employees are loyal and trustworthy, thus the refusal of him to do the work on the side as you requested. I have given you my personal cell number and look forward to hearing from you. Wendy Visschers, President"
"After reviewing all of our call records, there was no telephone call for service, nor are you listed as a customer. If you still need service please call Falcon Plumbing, we would be happy to send out a technician. Wendy Visschers, President Thank You!"
"Falcon Plumbing scheduled an appointment on Saturday per your request. The technician arrived at your house at the time requested, and performed the tasks that you asked to be completed. After our technician reviewed the work that needed to be done, he quoted you prices for the work prior to starting. He also advised you of a few other things that needed to be replaced, so that the installation of the parts you supplied would work properly after they were installed. After the technician got the okay to do the work at the prices that were quoted, the work was completed. If you did not agree with the prices given, you should have refused the technician to do the work at that time. Also, the invoice was signed for the acceptance of work performed agreeing to the completion and prices. The technician informed me that as a courtesy for the amount of work you were having done, he performed extra work at no charge. Falcon Plumbing strives to make sure that the Quality, Responsiveness, Punctuality, and Professionalism are above and beyond. Falcon Plumbing makes every effort, to leave every customer a satisfied one."
"Thank you for taking the time to write a review regarding your experiences with Stevan and Falcon Plumbing. I am so glad, that you were happy with the service Falcon Plumbing provided you. We will always be available 24 hours a day, for any plumbing needs you may have. We consider every customer part of our Falcon Plumbing family. Wendy Visschers President"
I had a 10am appointment, and based on my past experiences with service personnel, I asked if they could please call me if they would be more than an hour late. Surprisingly, I was called at 9:15 to advise he'd be there by noon. And he was there on time! Wow!
So while I'm not having anything done now, I know who to call to have things done properly. I really appreciate the expert advice I received and am impressed how he explained the way they do things the proper way, without shortcuts.
"The Falcon Plumbing family would like to thank you for taking the time to write a review. We are so glad that you were happy with the technician and the efficient way Falcon Plumbing’s services are performed. We will always be available 24 Hours, with no overtime charges for any plumbing needs you may have. Wendy Visschers/President"
I called in the morning about 9:00 AM and was told they would be here between 11:00 AM and 1:00 PM. The man came a little before noon. Our call was mainly regarding a problem with a toilet. He fixed that by completely remounting it for $315.00 less the $25 Angie?s discount.
We then asked him to take a look at a dripping problem we had with a shower. He tried to replace the cartridge but could not so he said to fix it would cost $515.00 if we purchased the required valve. So we went to Home Depot and got what we were told was the best valve for $143.38.
In order to replace the valve he would have to remove a portion of the drywall in the garage to get access to the back side of the valve. I don't remember if he said then that he was not going to be able to replace that drywall or not though. It turns out he could not, so we are now faced with the expense of getting someone else to do that in the future.
The valve was then replaced and we signed the ticket thinking it was completed. But when we took our first showers it was evident that there was a problem with the way the hot and cold was regulated. So we called and asked him to come back and see if it could be fixed. He came the next day and said that the hot and cold pipes were apparently opposite the way they should be and that was the reason it did not work the same as the old valve. He made some adjustments and said that was the best he could do.
We were not satisfied with the way it was so we called again. This time I spoke with the owner who said he would send the man back to do whatever was needed. He came on the 19th and ran a set of pipes that switched the way the hot and cold pipes connected to the valve. That fixed the shower problem, but when he tried to turn the water on for the house he said that valve broke.
The cost to fix it was going to be another $275.00. I objected to that addition cost so he called the owner to see what could be done. The answer was apparently that the valve would be fixed at no additional cost because he started working on it.
The technician was always courteous and the owner did what was necessary to get the shower fixed. We probably should have let the shower continue dripping and saved the $658.38 and the unknown future cost to repair the drywall in the garage.
"Falcon Plumbing arrived and assessed the repair to complete. It was brought to your attention that the problem you were having with the toilet rocking, was due to an improper repair done by someone else. While the technician was there, he was asked to repair a dripping shower. It was determined that the valve could not be repaired. You were advised what needed to be done and you chose to purchase your own valve for us to replace. After we installed your valve the next day, a call was placed to Falcon Plumbing saying that there was not enough hot water from the shower. The technician returned to find the original piping by others was installed backwards. Hot water was on the right and cold water was on the left. The technician explained what needed to be done and was told that the customer would live with it the way it was. Two days later a call was made to Falcon Plumbing saying that they could not live with it and wanted it repaired. To keep our customers satisfied, we sent out our technician to repair the crossed water lines at no cost to the customer. After making the necessary repairs, we attempted to turn the water back on the house only to find out that the main shut off valve did not hold. We advised the customer the price to replace it and were told that he was not paying for anything. So as not to leave an unhappy customer, again the technician completed work at no cost to the customer. The valve was original to the home, as well as the water piping that was installed incorrectly from the beginning by someone else. So in trying to keep a customer satisfied, the shut off valve and piping was replaced at no cost to the customer. Falcon Plumbing did a lot of work as a courtesy, to try and keep an Angie’s List customer satisfied."
"We are so glad that you were so satisfied with Falcon Plumbing. Thank you for being part of our family."
"I am glad that you were very happy with the handling of the call by Falcon Plumbing, and the way the technician was prompt, friendly and professional. I will have the service manager review the invoice and contact you. Wendy Visschers Owner of Falcon Plumbing"
The worker (Stevan) came on time and replaced the spigot. He did not try to cut corners, rather he worked thoroughly and made the repair completely.
"Thank you taking the time to write a review. Falcon Plumbing strives to complete all work in a timely and professional manner. I will make sure Stevan gets recognition for your review. Wendy Visschers President"
"[member name removed], thank you for taking the time to write a review, and understanding the emergency situation that caused the technician the need to reschedule. We appreciate your business and look forward to servicing you in the future. Wendy Visschers Owner of Falcon Plumbing"
"Thank you for taking the time to write a review regarding your experiences with Falcon Plumbing. I am so glad, that you were happy with the service Falcon Plumbing provided you. We will always be available 24 hours a day, for any plumbing needs you may have. Wendy Visschers President"
"The Falcon Plumbing family would like to thank you for taking the time to write a review. We are so glad that you were happy with the quick and efficient way Falcon Plumbing’s services are performed. We will always be available 24 Hours, with no overtime charges for any plumbing needs you may have. Wendy Visschers/President"
"All of us at Falcon Plumbing, want to thank you for sharing your review with other Angie's List customers. We will always be available 24 Hours, with no overtime charges, for any plumbing needs you may have."
"I am so glad, that you were happy with Chris and the service Falcon Plumbing provided you. We will always be available 24 hours a day, for any plumbing needs you may have."
"I am sorry that you had an issue with the services provided. Please in the future, contact the Service Manager or the Owner if your services are not A+. We want all our customers to be completely satisfied and have a smile on their face, when the technician is done. Wendy Visschers/President"
"On behalf of the staff of Falcon Plumbing, we thank you for helping to spread the word about our service!"
"We do charge $75.00 for our visit. However, when the work is performed we do apply the fee to the job. This arrangement has worked well and our customers are always pleased."
"Thank you for taking the time to share your experience."
Found Falcon Plumbing on Angie?s List, read the reviews and decided to give them a call. The receptionist was courteous and
professional. We scheduled an appointment for the following day between 11am-1pm, Ivan arrived on time at 12:45pm with a courtesy call about half an hour before to give us an ETA.
The original job was to replace one spigot (cold water) behind the washer in our laundry room due to leakage and poor hot water
pressure in the kitchen. For esthetic and preventive purposes, Ivan suggested we replace both spigots in the laundry room so we agreed. Since we have an old house he even took the time to give some recommendations for preventative maintenance. Ivan was honest regarding the price for the job and we felt the price was fair for the work that needed to be done. He finished in a timely fashion and kept the entire work area clean before, during, and after the job. Before he left Ivan walked us through the house making sure all water outlets worked properly which we were very appreciative of. Falcon Plumbing did a wonderful job, we will definitely call them for future plumbing and we are extremely satisfied with the price and quality.
"Thank you very much for sharing your experience with other Angie's list customers."
"We are very happy to hear that you are pleased."
On the second visit, the items were installed perfectly, as far as I can tell.
I am very satisfied. I have used Falcon Plumbing before, on smaller jobs, and will continue to use them. Their prices are not the lowest, but their outstanding and trustworthy service are well worth the value, I think. You get what you pay for.
Their office staff also is efficient and smart in scheduling service and handling follow-through.
"We thank you for taking the time to write a review. We look forward to serving you in the future."
"We thank you for taking the time to write a review. We look forward to serving you in the future."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
Located in Miami, FL
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