Falcon Plumbing

He arrived late, and left something undone in one of the bathrooms, I called him, however, and he came back and fixed the problem right away.

I called Falcon the day before yesterday about a problem we were having with our toilet not filling after a flush, and with a problem with water backing up and spilling out all over our utility room and the step outside of the room. They scheduled us for yesterday, a Sunday. I mentioned that it is not an emergency and asked if we will be charged because of coming on a Sunday and was told no.
Plumber called me yesterday, Sunday, to advise me of the extra charge for coming on a weekend. I told him what I was told and he said ok. However, since I was aware that they had an emergency call earlier, and since he sounded tired to me when I spoke with him, I asked if he wanted to come Monday instead. So they rescheduled for Monday between 11am and 1pm.
Monday morning, plumber called me to confirm and to see if I wanted him to come earlier. I returned his call and ask him to come as early as he liked. He arrived 9:30ish in the a.m. I discussed with him what we needed and told him the toilet seems to be working fine after I had tapped the mechanism inside the tank. He double checked it at no charge.
We discussed the washer backing up when emptying and spilling all over everywhere. He checked the pipe leading from the washer to the wall, and he opened the drain thingys in the yard outside the utility room (in the backyard). We walked to the back to discuss the path of drainage to the sewer and he advised me that he saw a problem with the way it was draining to the sewer. He said he doesn't know if it is a problem with the pipes or with the pitch leading to the sewer. He advised snaking the pipes to see if it drained any faster. We were certain about the washer needing to be snaked, so we further discussed whether we should snake both the washer and the other, or just the washer. He then told me he was going to give me two estimates and went to his truck.
When he returned he told me the price for both is $305.00. We further discussed that since the pipes in the backyard are not actually backing up, but only draining slowly, and since they are such large pipes it would take years and years before it becomes any kind of real problem, then there really isn't an immediate need to have that part done now. I asked him what the price would be if we didn't do that part of the job, but only the washer pipe and he told me $305.00!!! I asked him why there was no difference in the price and he said because he hadn't told me but he was going to do the pipes outside for free, and that the $305.00 was just a standard price for doing any snake job. I explained that I was not comfortable with what he was telling me since he went away to give me two estimates, and came back and told me, "the price to do both was $305.00, that do leave part of the job out should be less. He apologized if that's what he said, but that he meant that he was going to do that part free. If that was the case, then why did we stand there for 15 minutes discussing the immediate need for that part of the job? If he was gonna do it free, why not just tell me that and do it just in case it does help! At no time did he mention it was buy one service get one free (my words not his). I called his office and spoke to Laura who spoke to the service manager. They decided to drop the charge to $199.00, including the $75.00 service fee for just coming, and we could still use the $25.00 Angie's list coupon. Because we would have had to pay the $75 fee anyway, I decided to allow them to go ahead and do the washer pipe for that price.
While I appreciate what the service manager did, I have no way of knowing whether the plumber was being honest with us. From what he said, and because of what was discussed and the way it was discussed, it looks questionable at least, so I choose not to decide one way or the other. I am hesitant, however, to do business with this company again because I don't know now whether I can trust them. I am rating them with a C because the manager intervened, and because other than what he says was a miscommunication on his part, the plumber kept the area clean while doing what, as far as I can tell, is a good job. The problem seems to be resolved anyway.

They were very nice and professional in providing the estimate.  Although I am using someone else to do the work, I will certain keep them in mind for future work and recommend them.  Very polite and professional.

Everything went smoothly once the plumber arrived. I was just glad to see him arrive with all the correct equipment and a smile on his face!

It was great. He answered the phone and came out on New Years Eve and fixed it the same day we called him.

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 Anthony just left. fast and the price was reasonable. Would highly recommend Falcon Plumbing.

After a horrid telephone experience with another company listed on Angie's List, I contacted Falcon Plumbing.  We procured a service call the same day.  There was an accident on the freeway and heavy rain; verified by another service vendor who came out at the same time.  It took 2 hours to get to my home; I did not receive a call canceling or an excuse not to come.  Jose from Falcon fought through the traffic, did an excellent job.  I appreciated this very much.  He was courteous, cleaned up his work area and explained about our product.  I would definitely hire this company again without reservation.  I am a retired Kitchen and Bath Designer from California, so this recommendation doesn't really come from a lay person.  This is an excellent company.

Had a broken water shutoff valve in the late afternoon and no running water to my house.  I called one company I had used in the past, and felt like they were more interested in finding me in their computer versus solving my predicament.  When I called Falcon, they immediately understood my urgency and promptly dispatched someone to my home.  I am very pleased with the work.  Next time, I would call Falcon first.

"Technician" promptly when into a sell mode. Instead of explaining that they couldn't find parts for the toilet he just started trying to sell me a whole new toilet. When I called a plumbing parts supply company, they explained the parts would have to be special ordered, I called another company to replace the toilet.

Chris -  Very professional and courteous. Original price quoted was $409.00 which I thought was high for approx. 45 minutes of work. An additional 25 feet of snake was required to do the job which brought the price to $611 - I was not advised of this increase in price until it was time to pay. Chris gave me a courtesy discount of $100 down to $511 - He was finished in 2 1/2 hours. I was please with the service but not at all with the price.

My water heater blew a circuit breaker.  Falcon service man came the next morning at 10:40 AM. Was told it would cost $280 just to check it out & only half of that price would be applied to a new heater!  Decided to just replace my 11 yr. old water heater, but the one that I wanted with a longer warranty was not in stock, & since needing hot water, had to get one with a 6 yr. warranty.  Felt very pressured about buying the company warranty in addition to the manufacture warranty. He said he knew about my existing FPL "On Call" program, but gave  wrong information about it.  I thought he lacked expertise for this job.

I was very appreciative they did not charge extra for the leak. They were fast and arrived right away. It was also reasonably priced.

They showed up as soon as I called them.  They were very straightforward with me on what needs to be done and why it needs to be done.  I consider it a very pleasant experience.

Very professional.  Was on-time and addressed the bath draining issue.  Was slightly confused about the pre-paid nature of the Big Deal coupon, but a quick call to headquarters corrected the issue.

The person who came said the deal was only for outside work and he did not even have a camera.  So this deal was good for nothing

They always come on time, are personable, and do great work. Compared to other plumber I've used, I've been very impressed. I would highly recommend them to others.

I signed up for a video inspection of my drain with cleaning for $99 on a Deal.  When booking, no one had any idea what I was talking about.  It was still an active coupon, but several months had past.  I was told no way would that service be $99 as it costs several hundred dollars.  I insisted on the Deal, and on arrival I was told by the plumber that no shower in South Florida has an accessible drain outside, so the coupon couldn't be honored. Perhaps,  but then very few drains would qualify for their coupon now, would they?  Then I was asked to pay double when shown a book of "list prices".  After several back and forth conversations with the plumber at my house and his office between me and them, and him and them, and me and him, with him telling me how high risk snaking a shower drain is and why it should cost nearly $190 (a "discount" for me as an Angie's list member), I negotiated for the coupon to be applied against the total and no "membership fee" style charge, which he said is typical to get the "lower rate".  The job took about 5 minutes once he brought the machine inside and he left the work area filthy, forgetting his sunglasses.  Within two  weeks, my slow drain was slow again so I don't feel I got the job I wanted, which was the video inspection to determine the problem and the clearing of the drain.  I would definitely not recommend this company.

UPDATE:  Rich contacted me personally to understand what happened.  He indicated that the service man should have honored the coupon for the cleaning even if he couldn't do the video inspection and provided a refund for the difference between what I paid and the original coupon.  Given his willingness to stand behind his offer and his work, I have adjusted my rating to Fair.

Very efficient and professional.  Will use again.

They were great, the gentleman was very friendly, helpful, explained what he was doing, very accommodating, they came when they said they said they were going to come and if I had any questions they answered  my questions regarding it. Pricing was good because of a recommendation and I called a couple of other places too.

Well first I didn't get a phone call from Falcon Plumbing after I sent them an email (this should have been the first red flag) but when I called Paula she was very polite and professional. After she took down the information on the job, the plumber Josue called me asking me what was the problem after listening to my explanation for about 2 minutes he said that the problem was going to cost $405 (red flag number 2) and it's going to require him to get on the roof once I agreed to that amount he went to the residence started the work without telling me that the issue was not going to require him on the roof. Once he was done after being there for about an hour, he told me that the price was $405 (WHAT!) after negotiation with him and the office I got it down to $305. But they did get there fast and worked in a storm that was impressive.

Maria was very happy with the results.

They answered right away, found somebody to come ASAP, called me back and followed up every step of the way. The plumber who came was very friendly and efficient, fixed the problem right away and told me he would send me some suggestions to better fix the problem on the long run. Well I indeed received a package from him with a note...Excellent service I would highly recommend Falcon plumbing it is rare today to find a company like that!!!

We had a hiccup over the initial price and it was solved right away.   The service was excellent: lots of smiles, very clear, very fast.

Professional, took the time to explain and to do things right.

It was a young kid that thought the water pressure was okay. My husband did not think he grasped the full concept. After he left, my daughter even complained that the water pressure was too low.