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Falcon Plumbing

Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Sewer Main - Clear,

About us

Falcon Plumbing quickly became a preeminent part of the Miami community since it opened its doors in 1986. Women owned and operated, with over 31 years of experience, you are guaranteed exceptional service 24 hours a day. Our technicians are licensed and trained, capable to diagnose and repair any issue your home or business may have. We vow to exceed your expectations in a prompt, cost effective manner. Call us now to set up an appointment today!

Business highlights

Emergency services offered
39 years of experience

Services we offer

Repairs, and tankless. Repairs, backflow certification, electric, gas, leak detection, leaks, repair and installation., sales and installation of all plumbing fixtures. Drain cleaning and stoppages, sales and installation of heaters

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.5237 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
77%
4
12%
3
4%
2
3%
1
5%
Showing 126-150 of 237 reviews
Oscar C.
Feb 2016
4.0
Yes, I recommend this pro
$130
He came out on an emergency weekend plumbing issue, which is why the cost was a bit higher than normal. Anyway, he checked the plumbing thoroughly to find the issue...which happened to be a leak in the tub...plumbing was perfect.
Response from Falcon Plumbing

"Falcon Plumbing gives priority to emergencies 24 hours a day. Our qualified technician completed all testing necessary to find the leak, and the plumbing was done perfectly as you stated. We are always available 24 hours a day for all your plumbing needs. Thank you for being part of the Falcon Plumbing Family! Wendy Visschers/Owner"


Max B.
Feb 2016
5.0
Yes, I recommend this pro
$200
Spoke to Wendy on the phone, she was a pleasure to speak with. The service call went very well. The plumber was on time and professional. They fixed our garbage disposal problem and it's working great now.
Response from Falcon Plumbing

"As the owner of Falcon Plumbing, I take pride in the fact that I personally answer 24 hours a day 7 days a week. The customers of Falcon Plumbing are part of the family, and are very important to me. Every plumbing need whether big or small, is treated with the utmost importance. Thank you again for calling Falcon Plumbing. Wendy Visschers/Owner"


David K.
Feb 2016
5.0
Yes, I recommend this pro
$175
From the moment I contacted Falcon Plumbing I knew I had chose my the right company for the job. Wendy was a pleasure to speak with on the phone and Chris was knowledgable and professional. I will definitely use them again for any future plumbing issues.
Response from Falcon Plumbing

"Chris as well as the other technicians, are very knowledgeable and professional with every job they do. We are available for all your plumbing needs."


Gary S.
Feb 2016
5.0
Yes, I recommend this pro
$750
I have to say that one day of Falcon Plumbing is a godsend. We had a major issue with a pipe first thing and she was wonderful. She helped us shut it off so I wouldn't destroy our kitchen. We had emergency service dispatched and the plumber assessed the problem and got right to work.

Many thanks to Wendy and her team!
Response from Falcon Plumbing

"Thank you for sharing your experience with Falcon Plumbing. We are not just another plumbing company, but one that takes pride in saying that 95% of our customer base is existing customers. If I cannot help you with your problem until the technician arrives, I will have a technician call you no matter what time of the day or night it is. I personally answer 24 hours a day, for all your plumbing needs. Welcome back to the Falcon Plumbing family! Wendy Visschers/Owner"


Robert K.
Feb 2016
5.0
Yes, I recommend this pro
$125
unknown

James H.
Feb 2016
1.0
Purchased deal for service call and credit. Scheduled time was for 2/12 between 12-2. I was off that day. I called after 2-3 when they hadn't shown up. Wendy said they were getting so much business from this deal and that's why he was late. She said he'll call. He called around 3:14 to arrive at 4. He was in downtown Miami and it wasn't possible to get here at that time. He arrived after 5. He didn't leave until after 7 pm. When he was done, we looked at it. He agreed the workmanship was not up to standards. He said it was a cheap part. He couldn't stay because it was late. I sent pictures to Wendy on Saturday the 13th. She said she would pass along and have Chris come on Wednesday between 10-12. He did come at 11:30 on time. He never says a word about billing for his 2nd trip. I legitimately believed they would be coming back to finish the job properly. He told me he would go to Home Depot and knew the part I needed and would pick a good unit for me. I gave him full discretion to select the part. He knew what I was looking for. He never called. He didn't go to Home Depot. He shows up without the part. In interim, I had gotten a part that was acceptable. He then says, he will be giving me a bill including his time. He was not prepared to do the work. The bill was $301.71 and did not have any breakdown of costs. Wendy said they would be giving a $25 discount for repeat business. He never took off the $25 off the bill. I called Wendy. At a minimum, they should have said there would be an additional charge. They blindsided me with this charge. She claimed me they were losing money on this deal. It cost me 2 days of my time from work. The $50 discount from the $375, should have been $325 and instead became $345 on the bill. The preparation of the invoice is an abomination. The invoice does not breakdown labor costs.
Response from Falcon Plumbing

"Your perception and my perception of what happened is different. According to the pictures of the job that was done by my plumber that you sent me, the job was done perfectly and looked great, and you did not like the faucets you purchased and the way they looked on your sink. This had nothing to do with the work my technician performed. My technician told you what Brands of faucet to buy, and you should purchase so you would be happy. The second time, you did not buy the brand that he recommended and the technician had to go back again to buy parts to fit the faucets you purchased. The second time the technician said you were very happy with the job and the way your faucets looked on the sink. I do not appreciate your review and inaccurate reporting of what took place."


Ernest B.
Feb 2016
4.0
Yes, I recommend this pro
$225
unknown
Response from Falcon Plumbing

"Thank you so much for taking the time to review Falcon Plumbing."


Alan Z.
Feb 2016
5.0
Yes, I recommend this pro
$75
.

MARITZA P.
Feb 2016
4.0
$149

Price was higher than anticipated; called back to have the price explained, was promised a call back which I never received.


Response from Falcon Plumbing

"When our technician goes to a residence for a plumbing issue, the price is discussed and agreed upon before the technician lifts a finger. The price never changes whether he is there one hour or twenty four hours. If you were unhappy with the price, you should have told the technician not to do the work. I am sorry for any misunderstanding that occurred. Wendy Visschers/Owner"


Jorge G.
Jan 2016
5.0
Yes, I recommend this pro
$629
unknown
Response from Falcon Plumbing

"Falcon Plumbing makes sure that emergencies get priority scheduling. We are always available for all you plumbing needs 24 hours a day 7 days a week. I personally answer the phones 24 hours a day. Wendy Visschers/Owner"


Ehrentrud N.
Dec 2015
5.0
Yes, I recommend this pro
$3,706
Chris arrived at my house very shortly after my call for emergency service. He worked very diligently until the problem was
solved and everything was working 100%. Chris was very friendly to deal with. Thank you, Chris!

Response from Falcon Plumbing

"Thank you so much for taking the time to share your experience with Chris. Falcon Plumbing is available 24 hours a day 7 days a week, for all your plumbing needs. Feel free to ask for Chris whenever you need plumbing work done."


Andrea L.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from Falcon Plumbing

"Falcon Plumbing and the technicians strive to always leave the customer happy, and knowledgeable about their plumbing issue."


Max B.
Dec 2015
5.0
Yes, I recommend this pro
$985
The tech was friendly, professional, clean, and the customer service was excellent. A friend recommended them and I will recommended them too.
Response from Falcon Plumbing

"Referrals are the best compliment that Falcon Plumbing can get. Ninety five percent of the work Falcon Plumbing completes every day, is from returning or referred customers. Friendly, professional, clean and the customer service that you receive when you call Falcon Plumbing, are very important to a successful company."


Gary S.
Dec 2015
5.0
Yes, I recommend this pro
$426
We had an old toilet in the guest bathroom that kept malfunctioning.  Since I have used Falcon Plumbing before I called them for help.  Wendy answered the phone in her usual cheerful manner and we scheduled an appointment.  I met with the technician he recommended we replace the unit so that we don't have re-occurring issues with it.  We decided to do it since the holidays here and we were going to have house guests.  We were not sure what to get because of the color scheme of the bathroom so technician put Wendy back on the phone.  After taking 15 minutes on the phone Wendy asked if she could do some research because she didn't feel that a "stock" toilet would be a nice fit.  2 hours later she texted us with several choices she thought would be make the room better.  She called us back and consulted with us to make sure we picked out something we would be happy with.  We picked one, set the price and set another time for the installation.  The technician came, put it in and it really made a difference in the room.  We could not have been happier!!  The technician was courteous, respectful and VERY clean.  it was as if he was never there.   Also, the price we received was well in line with what we have seen at Lowes and Home Depot.   A HUGE thank you to Wendy and Falcon plumbing for help and experience.
Response from Falcon Plumbing

"As the owner of Falcon Plumbing, I take pride in the fact that I personally answer 24 hours a day 7 days a week. The customers of Falcon Plumbing are part of the family, and are very important to me. Every plumbing need whether big or small, is treated with the utmost importance. Thank you for taking the time to write about your experience with Falcon Plumbing. Wendy Visschers - Owner of Falcon Plumbing"


Sheila L.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Response from Falcon Plumbing

"I am so glad Falcon Plumbing was able to help you diagnose and fix your low water pressure in the house. We do not charge hourly rates so the customer knows up front what the cost is going to be. The charge was for diagnosing what caused the low water pressure, and then fixing the problem. For future plumbing problems, you can always go on our website which is Falconplumbing.net, and use any coupons that will fit your repair. Thank you for using Falcon Plumbing, and we are available 24 hours a day for all your plumbing needs. Wendy Visschers-Owner"


Zeyra C.
Oct 2015
3.0
Yes, I recommend this pro
Really needs help in the customer service department.
Response from Falcon Plumbing

"Falcon Plumbing has been in business for 30 years family owned and operated. Unfortunately there are times that emergencies come up, and customers have to wait an extra day to get someone out. An emergency gets priority over an estimate, when a home or building is flooding and being destroyed. If work is not completed at the time of the visit, there is a 75.00 service fee. If work is completed, the 75.00 is not charged. Also, once a price is given, whether the technician is there one hour or all day, the price never changes. This way the customer does not have to worry about hidden surprises when it comes time to pay. We take pride in our 95% customer return rate and referrals. Wendy Visschers - Owner of Falcon Plumbing"


Robert R.
Aug 2015
5.0
Yes, I recommend this pro
$975
When I called, Wendy answered the phone in a very cheerful voice. She was very friendly and made me feel comfortable immediately. She scheduled a service call for later the same day and Chris arrived at the appointed time.
Chris was prompt and friendly and analyzed the problem quickly. He gave me a quote and after I accepted it, he ordered the part for the next day at noon. We told him we had to leave at 2:00 PM for a previous appointment so he promised he would be finished by then. On Friday, Chris arrived a few minutes after noon, drained and removed the old water heater, installed the new water heater, reconfigured all the copper water connections, including a new shut-off valve, and was done precisely at 2:00 PM. Great job by a great guy. 
Response from Falcon Plumbing

"Falcon Plumbing strives for complete customer satisfaction from our initial telephone call, to the completion of your work. Thank you for your recognition of our technicians outstanding work, and customer focus. Welcome to the Falcon Plumbing family, and we look forward to servicing your plumbing needs in the future. Wendy Visschers Owner of Falcon Plumbing"


George C.
Aug 2015
5.0
Yes, I recommend this pro
$1,435
unknown
Response from Falcon Plumbing

"Thank you for taking the time to share your positive experience. We at Falcon Plumbing strive daily to provide the best value and service that our customers have come to expect. We discuss the options with every customer, before work is even started. This way, the customer knows just what to expect with no hidden services or fees that they did not know about. Wendy Visschers - President/Owner"


Molly K.
Jul 2015
5.0
Yes, I recommend this pro
$250
Turned off water supply to problem at my request. They did a great job. The technician was great and very professional.
Response from Falcon Plumbing

"Thank you for taking the time to write a review. Falcon Plumbing takes pride in our technicians being very professional, and doing a great job with the outstanding knowledge and experience that they have."


Ronald C.
Jul 2015
1.0
$75
The individual came to my home and looked at the faucet and said he doesn't have the part needed to fix it. He said he would go back to the office to check on it. and he would call and let me know. On his way out he charged me $75.00. I didn't receive a call for weeks so I called the office and was told they would have him call me. He never called. I was out $75.00 with no service and a leaking faucet. I asked for a refund and it was refused. I disputed the charge and got the $75.00 back.
Response from Falcon Plumbing

"I was surprised to see a review from a job that was not completed in over a year ago. I am researching your call from over a year ago. The manager is not longer with Falcon Plumbing that you dealt with in July of 2014."


Angel D.
Jul 2015
5.0
Yes, I recommend this pro
$700
The people at Falcon plumbing were able to come out on a Saturday, which was a huge plus.  They showed up on time, were incredibly trustworthy and did great work.  Completely pleasant experience. Would definitely hire them again.
Response from Falcon Plumbing

"Thank you for taking the time to write a review. Falcon Plumbing takes pride in offering the red carpet service that you experienced. Showing up on time, being trustworthy, availability when you need us, and doing a great job are just part of what Falcon Plumbing has to offer. Welcome to the Falcon Plumbing family, and we are always available for all your plumbing needs."


Melissa B.
Jul 2015
5.0
Yes, I recommend this pro
$600
The owner even came out. I would use them again in the future.
Response from Falcon Plumbing

"Thank you for your review. Falcon Plumbing's technicians treat every issue as if it were their own. Each technician tries to go above and beyond customers expectations. Wendy Visschers, the owner, makes random stops to personally meet Falcon Plumbing family members. Falcon Plumbing is always available for all your plumbing needs."


GLADYS P.
Jul 2015
5.0
Yes, I recommend this pro
$300
Everything went smooth and the services were done very professional and quick!
Response from Falcon Plumbing

"Thank you for your review. Falcon Plumbing technicians go through extensive training on a regular basis, to make sure they are knowledgeable and up to date with customer issues. We strive to make sure every experience goes smoothly and every customer is satisfied."


Fran H.
Jun 2015
5.0
Yes, I recommend this pro
Very well. He worked hard to solve our issue and how to prevent it in the future.

John B.
Jun 2015
1.0
unknown
Response from Falcon Plumbing

"We have never worked for this customer!"

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Showing 126-150 of 237

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Falcon Plumbing is currently rated 4.5 overall out of 5.
Falcon Plumbing accepts the following forms of payment: CreditCard
No, Falcon Plumbing does not offer free project estimates.
No, Falcon Plumbing does not offer eco-friendly accreditations.
No, Falcon Plumbing does not offer a senior discount.
Yes, Falcon Plumbing offers emergency services.
No, Falcon Plumbing does not offer warranties.

Contact Information

Located in Miami, FL

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