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Douglas Orr Plumbing, Inc.

4.6(
702
)
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Thermostat - Install or Replace,

About us

We are providing emergency services to those who are in need! With COVID 19 extra measures are being taken by our service technicians to be readily available to those who may face plumbing issues. Stay home and stay safe! If you have any plumbing issues at all, contact the expert plumbers at Douglas Orr Plumbing, Inc. They can handle all your repairs, installation, and maintenance. Backed by over four decades of in-depth work experience, you can trust that they have the knowledge and skill set to resolve your Miami plumbing problems in a timely and professional manner. They understand how important it is to have a fully functioning plumbing system for your home or place of business, which is why they will work diligently to resolve your issue as quickly as possible. However, you can also be sure that your job will be done properly and thoroughly, with no related residual issues. This is because they are meticulous in all the work that they do and never cut corners. Their plumbers all undergo intense training and internship programs when they are first hired and that training continues all throughout their employment with Douglas Orr Plumbing. This is in order to ensure that their plumbing technicians are consistently updated about the newest developments in the world of plumbing and that they are always providing the highest quality of care possible. They are committed to providing quality plumbing at affordable prices.

Business highlights

Emergency services offered
51 years of experience

Services we offer

Domestic & Irrigation Backflow Repair, Fixture Replacement Electronic Leak Detection, Heater Maintenance, Maintenance & Installation, Pipe Location Sewer Camera & Pipe Locations TV, Plumbing Repairs, Repair, Replacement & Removal Bathroom Remodeling, Stoppages, Underground Leak Detection, Video Sewer Line Inspection

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.6702 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
85%
4
5%
3
3%
2
2%
1
4%
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Showing 26-50 of 702 reviews
Ben S.
Aug 2018
1.0
$400
We had a slow leak in our bathroom faucet from the hot tap. First they were late. Then they broke the existing faucet when they removed it and told us the replacement we had bought didn't fit. Rather than trying to solve the problem they just left. When they left we had no faucet at all. Not even a working drain. I understand when jobs are more complicated than anticipated but just leaving after making our only bathroom sink unusable I cannot understand. Plus they tried to charge the full price! When I complained they took 10% off the labor. We paid them to have everything much worse than when they arrived. I grew up in Miami Springs and respected Douglas Orr but this is a travesty. I could never recommend this company to anyone again. The picture is what it looked like after they said they were done and left.
Elley M.
Jul 2018
1.0
$1,500
They absolutely RIP US OFF. Before they came out I asked them if they knew how to Connect the Water Filter I even told them. I even told them I would send a YouTube link that showed them EXACTLY how to install the Water Filter. The main office totally ignored my request for the plumber to watch the Instructional Video so he would know how to put it together and bring what supplies he needed to save time. NO this Guy they sent out had NO idea what he was even there for. I tried to show him the instructions, He waved me away and he insisted he knew what to do but needed to go to Home Depot for Supplies for 2 HRS.@$200.00. Made a mess of pipes looking nothing like the instructions. The pipes went so many different ways it looks like a Roller Coaster after 7 HRS & over $900.00. "Plumber" gave my husband a bill telling my husband he was finished. My Husband not knowing paid the bill. "Plumber" had not done the job the way it was suppose to be done according the the instructions and had left off the Ultra Violet Light that was with the water tanks and tubing. I called Douglas ORR and told them that he forgot to put the UV light on and that he had done a horrible job I told them I did not want him back out to my home. They sent someone else out that i most say at least listened to what i had to say Looked at the job this other idiot had done and said he would have definitely done it different. He told me he would put the UV light on the wall but he would have to come back out because since he had done it wrong and left the light off he would have redo some of the pipes and have the company order a part so he could connect the light to the Water Filter System. He then handed me a bill for $250.00 saying they waved the travel fee. OH HOW THOUGHTFUL OF THEM!!!! More then 2 weeks later I called and asked when they were going to come out and finish the Job sorry" The part has not come in" Truth they had not even ordered it.. Another week passes and they call and tell me that they need to come out today because the guy that did the UV light was going on Vacation the next week and they thought I might want to have it done by him before he left again "How thoughtful of them" I did like this guy very much and he knew what he was doing. He looked at the instructions so I said yes please send "him" out. He connected the UV Light to the pipes of course taking extra time because he had to cut pipes and put in new ones where the first idiot put them in wrong. I like the fool I was thought I would not be charged for the time it took the plumber to fix the idiots mistakes and only be charged for the time to connect the UV Light to the new pipes. Not even close $380.00 more. I STILL DO NOT KNOW if the tanks are connected the way the are suppose to be since the pipes are going in so many different directions. Now I have to pay to have my water test to see if it is working right. Aquasana recommended another company that connects their filters in Miami for $1200.00 for them but since I had been used Douglas Orr many times before to fix and replace my Well Pump over the last 7 years. I foolishly decided to go with them and paid the price for going with someone that did not know what they were doing even though they told me they did when I called to asked them. I will never trust to use them again
Randy F.
Jul 2018
5.0
Yes, I recommend this pro
GREAT... Did the work like we asked without issue...
James L.
Jul 2018
5.0
Yes, I recommend this pro
Awesome excellent service
Jesse A.
Jul 2018
4.0
Yes, I recommend this pro
The Ice maker requires a water pump to drain the water. A second visit was required because the water pump needed to be ordered. Work completed to my satisfaction
Jeff L.
Jun 2018
1.0
$300
ABSOLUTELY HORRIBLE! I contacted this company on the morning of Friday, June 22, 2018, to have work done at a condo unit I own. I was very impressed by their Angie's List rating which consisted of mostly A reviews. I was routed to Angie Magnole who took all of my information and quickly sent me documents to sign. She told me a plumber would be there on Tuesday (6/26) between 9am and 10am. I contacted the building manager to make sure the water would be turned off between 9am and 12pm. I let Angie know about this short window, and she assured me it would not be a problem. I also notified my tenant, who took the day off from work to deal with this. By 10:30am, no one had shown up. I reached out to Angie who gave me a story about the plumber being held up at another job and that she was sending someone else. She told me he would be there by 10:45am. I reminder her that the water would be back on by noon. By 11:15am, there was still no plumber there. I called Angie again who now said the plumber was stuck in traffic and would be there "within the hour." Naturally I was concerned given the noon deadline that was rapidly approaching. Finally around 11:45am, the plumber showed up but said he could not complete the work by noon and the building manager said he would not leave the water off past noon. In the end this was a complete waste of time--both mine and my tenants. I will NEVER use this company again and want to make sure as many people as possible know about my experience.
Pablo P.
Jun 2018
5.0
Yes, I recommend this pro
$1,300
Luis was very efficient and systematic at detecting where the leak was. He determined rather quickly where the general area of the leak was. Then, he was extremely patient at searching for the exact location with the sonar leak detector. First he drilled holes on the concrete, outside, where the hose spigot was located. This was to see if the drill bid came up damp. After a while, he cracked a small half circle on the concrete with a chipping hammer and saw the angle of the galvanized pipe entering my house. They then had to chip away at my tile, inside my house, to a depth of about a foot and a half and 20" long. They were extremely careful and methodical as to not break the pipe. Overall, they found it after about five hours of chipping and removing debris. He then placed a temporary clamp. At that point the leak was stopped at about 97% (as he wrote it on the work order). They were very clean and organized, and even cleaned up after themselves. Luis gave me options for my next decision, like re-piping and abandoning old galvanized pipes. I am currently waiting to see what to do.
JACQUES S.
May 2018
3.0
Angie's List coupon was charged more than the pre-purchased coupon. Also started leaking 6 months after job was completed.
Roberto F.
Mar 2018
2.0
$200
Plumber did not have uniform, vehicle did not have company signs. Plumber asked not to go through security guard. Requested invoice several time but never received response.
Steven M.
Mar 2018
5.0
Yes, I recommend this pro
All three times, punctual, polite, clean and i will definitely hire them again.
Rolf D.
Mar 2018
5.0
Yes, I recommend this pro
$1,362
Went very well. Wall was opened up in utility room (about a 3 ft x 2 ft area from floor upward). Waste arm was 60s yr old copper pipe with split underneath causing water leak from under wall. PVC replacement was installed. Since our water heater had to be moved out of the way for the job and it was 19 years old, we decided to have it replaced at the same time. Plumber took away old water heater when he brought and installed the replacement. Everything is good to go now with no hassle. Before repair was made we could not use dishwasher, clothes washer or kitchen sink without water leaking onto the utility room floor. Happy Campers now!
Laureen H.
Dec 2017
5.0
Yes, I recommend this pro
$240
Technician came unplugged with a snake and then asked if I wanted him to take the toilet off and I said yes. He found that the trap was plugged and would not come out with the snake. He took what we could see out and it now works great.
Jason D.
Dec 2017
1.0
Do not use Douglas Orr! Represent what is hORRible about South Florida companies. Excellent customer service until they bill your credit card and then you will never hear from them again. Took 10 days to get an estimate after 2 emails and 3 phone calls. Save yourself a hORRible experience and go to another company. Charge you $150 for estimate and then pricing super high such that you will go with another company. Save your time and money. Vicky and staff don't respond to emails. Douglas hORRible plumbing.
Jeffrey F.
Dec 2017
1.0
I called on Friday for an appointment on the following Wednesday from Noon - 4PM. I (the customer) had to call Wednesday morning, since I hadn't heard anything since making the appointment and confirmed that they would be out. I was told that yes - they will call before they come between 12:00 & 4:00. When I hadn't heard anything by 3:30, I called and receive the excuse that they were running behind and they should be contacting me shortly. After another 40 minutes, I called and cancelled the call since they didn't have the integrity to keep their appointment time (keep in mind that I booked the appointment 5 days prior). When I asked for a manager, I guess they all were too cowardly to take the call as no managers were in the building. I will NEVER do business and recommend all others don't call these people. If they can't keep their word for 5 days, Lord knows how unscrupulous these people are.
Response from Douglas Orr Plumbing, Inc.

"Mr. [Member Name Removed], You did place your call 5 days in advance. We offered you a first call in the morning and explained that those calls are really the only calls that we can give an exact time since it would be our plumber's first call of the day. You chose that we come after 12:00, which is no problem. However, as we originally explained that sometimes our plumbers get tied up on the jobs they are on. We promised that we would call 30 minutes in advance, as we do with all of our customers, so they are not sitting around waiting for us. We had every intention to get to your residence between 12-4. You called at 3:30 and we assured you that you were still on the schedule, my service manager called the closes plumber and he said that he would be finishing up his current call in about 30 minutes and would head straight to you. We conveyed all of this information to you and apologized for any inconvenience this was causing you. You hung up on two of the ladies in my office and began calling them cowards. We did everything we could to get someone out to you. I can be reached at the office if you would like to speak about this matter. Kevin"

Michael J.
Dec 2017
1.0
$350
AWFUL EXPERIENCE. TERRIBLE REPAIRS AND WORSE CUSTOMER SERVICE! The running toilet starts running again a few days after they left. I contacted them and made an appointment for them to fix it. The did not show nor call to cancel. I contacted them again that day and made another appointment. They did not show nor call to cancel. I had another plumber fix. The water filter cartridge was placed on wrong; two days later we had a flood on our hardwood floors and kitchen cabinets. DO NOT USE!!!
Response from Douglas Orr Plumbing, Inc.

"[Member Name Removed], we originally installed an owner supplied filter. We installed and it was working properly and not leaking when we left. After you called we went back out and made the proper adjustments and re-installed the filter. I was not leaking at that time but we agreed that we would purchase a new one and re-install since we didn't trust it would not leak again. We returned at no charge and replaced the filter. During our phone conversation you mentioned to me that we worked on your mother's toilet at a different location (Boca) and that the toilet was leaking again. I said no problem and that we would be happy to go back out. My customer service dept. left you a message so we could return. A few weeks later you contacted us and placed a service call. The only record we have of the call is the day it was scheduled, 11-28-17. I agree that the call was scheduled between 9-12 and we received a call from you right after 12, at that time we apologized for our tardiness and that we would have someone out within the hour. At that time you cancelled the call. I apologize that you were not happy with our service. I assure our intentions were to leave you satisfied. Kevin B"

Nellie K.
Nov 2017
5.0
Yes, I recommend this pro
$200
Perfect every time
Response from Douglas Orr Plumbing, Inc.

"We thank you for your kind review review & hope you have a wonderful day! - Customer Service Department"

Stephanie F.
Nov 2017
5.0
Yes, I recommend this pro
$200
.
Response from Douglas Orr Plumbing, Inc.

"Thank you for the great review! Hope you have a wonderful day! Douglas Orr Service Team"

Lindsay M.
Nov 2017
3.0
Overall the office was very professional and friendly. I chose to call this company because they advertise free estimates on Angie's list, but I was told over the phone that the estimate would be a minimum of $150 which is their hourly rate.
Response from Douglas Orr Plumbing, Inc.

"Good Morning Ms. [Member Name Removed], I apologize for the misunderstanding, at one point we did offer free estimates. Unfortunately, we do not anymore & I have made those changes on our site. We do charge the minimum service fee for an estimate but it is credited back to you if we are awarded the job and I can give you the 10% off labor discount as well. Please give me a call back if you would like to schedule. Thank you, Monica A."

Debra S.
Nov 2017
1.0
I called them out because my toilet tank began to overflow due to a broken part. It was just a routine fix and Louis came out to do the repair. He repaired the toilet rather quickly and since they charge by the hour, we decided to have him look at our other toilet since we had some extra time.

He lifted up the toilet tank and he said he saw a thin line of mold around the water rim. He said it was a dangerous situation and said that I only had two choices. I had asked if I could just use Clorox to wipe it away and he said that it would just make it worse and would make the mold more resistant. He said the only two options I had was to replace the toilet altogether, or to unbolt it from the floor, take it outside and acid wash it. I was in shock. I suspected that he was completely incorrect. So I just ended up paying him for the hour and gave him a big tip and he left. This just left me with a really bad feeling after he left. I was in a dilemma as to what to do since he left me with two impossible choices that made no sense.

I contacted the manager and she apologized profusely and said that Louis was way out of line. I questioned if he said that I had a dangerous mold problem to scare me into buying an entirely new toilet when it was completely unnecessary and criminal conduct. Many other things transpired that were negligent on the part of this company but to go to the bottom line, the exact same thing happened again in another bathroom in which they kept me dangling about finding a simple part and finally told me that the part is discontinued and said that I needed to replace the entire toilet again because a little part was discontinued.

Again, I suspected that they were exhibiting classic criminal behavior of a scam-artist company. Twice. This has caused me great emotional distress by telling me that I have no other choice but to replace the entire toilet when the simplest of fixes were available. When I finally got a new plumbing company, my suspicions were confirmed. The plumber was able to immediately identify the necessary part and went to pick it up at a local plumbing supply store and repaired it the same day.

When I called to confront Douglas Orr on their scam and criminal activity, they hung up on me. This company should be put out of business and some of these people should be in jail.
Response from Douglas Orr Plumbing, Inc.

"[Member Name Removed], our customer service department did everything possible to help you with all of your plumbing issues. I personally was here in the Service department on multiple occasions when our customer service team spoke to you about your toilet problems for over 30 mins. each time. You were concerned about our plumber mentioning mold in your toilet. I believe he gave you options on how to clean mold in a plumbing fixture. He was only trying to help, not cause you emotional distress. We also sent one of our plumbing supervisors to your location to help answer any questions you had in person. We are always honest with our customer's and all of our plumbers and customer service reps have integrity. I strongly disagree with the accusations you made on this review. Kevin B."

Jennifer K.
Nov 2017
5.0
Yes, I recommend this pro
great! I would hire them again
Response from Douglas Orr Plumbing, Inc.

"Thank you Ms. [Member Name Removed] for the nice review! Hope you have a wonderful day! - Monica A."

JACKLYN W.
Oct 2017
5.0
Yes, I recommend this pro
They did a good job. Price was a little high, but they were good quality. They came right out when we called. They were pretty quick. They were very professional. I would use them again. I use them all the time. They eventually had to fix a lot of problems from a previous contractor.
Response from Douglas Orr Plumbing, Inc.

"Thank you Ms. [Member Name Removed], have a great day!"

Richard C.
Oct 2017
5.0
Yes, I recommend this pro
$295
We called and they called back in less than 5 minutes! We had to wait a little over an hour for the plumber, but he was very professional and courteous. He resolved the issue in about 15 minutes considering the awkward location of the water heater. It sits suspended above the garage floor.
Response from Douglas Orr Plumbing, Inc.

"Good Afternoon Mr. [Member Name Removed], Thank you very much for your review, we appreciate your business & hope you have a wonderful day!"

David R.
Oct 2017
4.0
Yes, I recommend this pro
$169
He had to come back to repair it again.
Response from Douglas Orr Plumbing, Inc.

"Good Afternoon, thank you for your review! We did have to go back & repair the tail piece that did not sit properly and as promised we warranty our work! Thank you for the opportunity to continue to do service for you! - DOP Service Team"

Laura J.
Sep 2017
5.0
Yes, I recommend this pro
$200
I've used them a number of times. They return your calls promptly. They order the parts that you need and call you when they're in.
Response from Douglas Orr Plumbing, Inc.

"We appreciate the positive feedback! We hope you have a wonderful day! - Douglas Orr Plumbing Service Team"

Jay W.
Sep 2017
5.0
Yes, I recommend this pro
they did a professional job
Response from Douglas Orr Plumbing, Inc.

"Thank you [Member Name Removed]! We appreciate the positive feedback! Our service department wishes you well!"

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Showing 26-50 of 702

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All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Douglas Orr Plumbing, Inc. is currently rated 4.6 overall out of 5.
Douglas Orr Plumbing, Inc. accepts the following forms of payment: CreditCard
No, Douglas Orr Plumbing, Inc. does not offer free project estimates.
No, Douglas Orr Plumbing, Inc. does not offer eco-friendly accreditations.
No, Douglas Orr Plumbing, Inc. does not offer a senior discount.
Yes, Douglas Orr Plumbing, Inc. offers emergency services.
No, Douglas Orr Plumbing, Inc. does not offer warranties.

Contact Information

301 Flagler Dr, Miami Springs, FL 33166

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