Douglas Orr Plumbing, Inc.

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unknown

Great job! Eddie had an excellent attitude, even when he was rejected twice at the entrance for lack of parking. He found parking 2 blocks away and brought all tools and materials - no complaints. Fixed the issue, provided advice and even though it was not the most glamorous job, he showed not only good technical abilities but an excellent mood, enjoying to do a good job.

AWFUL! I have used Angie's list multiple times and overall have been very satisfied with all previous encounters. However, today was by far the worst experience I have ever had. Scheduling: I scheduled an appointment for this particular day because I had a day off from work. I was told they would arrive between 12 and 4 PM and would be getting a call 30 minutes prior to confirm. They never called... turns out they scheduled me for a different day. They tried to ameliorate this by sending an on call plumber. That was nice, but the plumber was not. Pricing: The ad states $132 for the first hour of plumbing services (that's with a 10% Angie's list discount), And then $50 for every half hour after that. Needless to say, the plumber started rambling and repeating himself multiple times which I feel was to extend the duration of his stay. I did not want to be rude, but had to push him to do the job. He arrived at 4:05 PM and completed his service at approximately 5:25 PM. That is one hour and 20 minutes of plumbing services which would total approximately $182. He charged me for two hours. When I tried to discuss the discrepancy, he raised his voice and stated "I SAID TWO HOURS!." it turns out that that dispatch time to arrival to my house is part of the first hour and the consumer is responsible for any traffic delaying his arrival. Service: I called initially because my filtered water faucet was leaking. In a couple of minutes he said, you need a new faucet. I had mentioned that this filtration system was one year old and it did not make sense that I needed a new faucet this soon. I googled the Premier filtration system and it turns out that the problem could have been easily remedied by just unclogging ONE tube. I googled the video on how to do this and the problem was fixed within five minutes. I also had some clogging in my washing machine pipes. He used a "snake" successfully. Turns out however, that if he has to use any tools or in this case a "snake" there is an additional $30 fee. The total bill was $255 which I found outrageous. Needless to say I am very dissatisfied with my service and will not recommend this company to anybody.

I contracted to have a KitchenAid dishwasher.  I had the same model installed recently at another house by a different service professional.  On this occasion, the installation took 3 hours, about twice as long as my prior installation, and cost about $125 more.  And the installer arrived two hours late, outside of what already was a three hour service window.

Good Service and advice. Workers are friendly and help you with the solution to the problem.

unknown

Very easy to setup appointment.  They coordinated with Building to turn off water. The guy was on time, very nice.  Did the work quickly and efficiently, tested everything, etc.  Charged me $6 for the value (which cost $7 at home depot).   Very professional, highly recommended.

It went very well, but the bill for the job was quite large.

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They arrived on time, were very professional and emailed me my estimate.

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This went ok. The dish washer is still leaking. The worker was fine. It was leaking under the sink and now it is leaking under the dish washer.

unknown

Called on a Tuesday, the guy showed up Tuesday at 4pm and installed the shower fixtures. Nice job. They're not cheap but you get what you pay for. Have used other plumbers whose servicemen were not the sharpest knives in the drawer, this guy was great. In and out.

He was punctual and helpful with extra ideas and ways to help me maintain things in good order.

unknown

I called in the morning to get a quote to replace about 50 ft of galvanized steel from the water meter to my house and to replace the shutoff spicket that you can close or open the water going to the house.  I explained everything from the size of existing pipe and footage, etc.  I was told I would get a call back and that it was mandatory I give an email address so the quote can be emailed.  I provided all.  I get a call back within the hour telling me they need to send someone to the house to quote the job and that there is a service charge to quote the job.  UNBELIEVABLE !!!   Service charge for a quote !!  At that point I asked the woman to give me a verbal 'guestimate' that I would not hold her to just to give me a rough idea of what the numbers would be.  I had no idea if we were talking hundreds or thousands of dollars.  No cooperation what so ever.  Will never user.