PVL is up-front in stating they are a broker, and that your contract is with other companies they identify and line up. The experience can be highly variable, though, because you are ultimately at the mercy of whoever those other companies are. Our experience was just terrible. It was expensive, and we feel like we were ripped off. I guess people who don't move often get pulled into this kind of thing because of lack of experience. If I move again, I'll never do it this way! They don't tell you until you get deep into the process that it could take up to 31 BUSINESS days to get your stuff delivered for a long-distance move. We were lucky, I guess. We only waited 15 business days (3 full weeks). The pick-up and delivery crews are hired locally by the foremen. Our pick-up team was so-so. Although they disassembled the furniture, they left key pieces of hardware behind that I luckily identified and brought with me to completely reassemble the bed and the projection screen. They did a poor job of packing the screen, by the way. I specifically wanted them to do it because I thought they'd do a better job. Not so: It was hardly wrapped with cardboard and was damaged in transit and will have to be replaced. (Note that unless you buy moving insurance well in advance of the move, you'll have only two options for coverage from the movers. The standard only pays 60 cents per pound of whatever gets damaged. Not much help.) The delivery team, though, was a mess. The foreman is supposed to call 1 to 2 days in advance to advise of arrival. He called us at lunch on Saturday for a next day (Sunday) delivery in the early afternoon. He called late the next day and said he was running late and wanted to push to the next day, but we had already taken down our air mattresses and needed the furniture. By the way, you pay 1/3 when you book, 1/3 at pick-up and 1/3 at delivery. The last payment (on-site at time of delivery) has to be in cash or cashier's check. The foreman called just before the banks closed on Saturday, so we had to do cash. The balance due was over $4,000 - a lot of cash, which we already had mostly on-hand but had to withdraw an additional $1500 from an ATM. The foreman complained we were paying in cash and not cashier's check, then I reminded him he gave us little option to do otherwise. I found out by talking with the foreman that he rented the truck he used and made a haul from San Francisco across the country, picking up and delivering these loads. I guess he was independent, and perhaps the moving company sub-contracted him. He was very clear that he was not going to do anything that would cost him extra money, and it showed in how cheap he was in managing the job. He wouldn't haul away the packing material they had used to pack our stuff. (We knew we'd have to haul away our own cardboard later, but not all the stuff they used.) To his credit (and he made sure I knew it) the foreman didn't upcharge me for stairs or having to take things down a hill. The crew he hired were young local men, some of whom knew each other, that appeared to do this kind of work as pick-up jobs to make side money. They arrived in a few of their personal vehicles, reeking of weed. Halfway through the job, they started complaining about the rain and the size of the job and threatened to walk off the job unless the foreman paid them more. He finally did, they had another weed break, and eventually everything was off the truck. I also ended up tipping the workers halfway through the job to engender goodwill and help keep them at it. PVL charges by the square foot. We had a three-bedroom home to move, with tools and such. It was a big haul over 1500 miles, and it cost us over $14,000 total. I feel for that kind of money, the experience should have been better. it was stressful and the delivery was filled with anxiety and tension, wondering if our stuff would make it inside the house at all. (At one point, the workers were threating to just leave it all on the porch as "the best we can do.") There are some positives: The people at PVL are nice, and they DO answer the phone. I'm not faulting them as much as I am the model. It's outdated and there are better ones, like moving pods, which I wish I had done instead. I have not yet come back to the actual moving company with my damaged items list. When I do, I'll be giving them a full accounting of their failure to meet what I think are reasonable expectations for this kind of service.