Magic Mops Cleaning

This company charged me twice for the same service. I hired them for a moving cleaning 3 years ago and just notice them charged me again last week. I called to give them the benefit of the doubt, that maybe it was an accident and they would return my money. Nope, didn't call me back and didn't return my money and wont answer my calls. so I'm reporting them for fraud.

I am giving one star because I cannot give zero. I called on Thursday, and was told that they could come out at 1 pm on Friday. No call, no show. When I called, they apologized and said that they would try to come out on Saturday, if not, then Monday. I asked them to communicate which one with me. No call, no show on Saturday. I called multiple times on Monday morning to see if they were coming that day, and when I could finally get in touch with them, they said that they would be out at 1pm. I thanked them, and told them that they really should have communicated with me what was going on. Once again, no call, no show. I tried to call, and the phone would not go through. Completely unreliable. I used them once before and had the same issue with them not calling and not showing up the first time, but when someone came to clean, they did a good job, so I gave them a second chance. What a horrible way to do business. They better not have charged my credit card.

Excellent! Highly recommend!

We were so pleased, we will now have them clean at least once a month. I have used three other cleaning services, but was disappointed in them. I really do like Magic Mops best!

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It went fine. The people arrived on time, they did a good job cleaning. They were friendly and cooperative.

The first time was below average, but the second lady was excellent.

I don't know????

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First, Amanda is fantastic! She cleaned just how I would have. She did the living room, dining room and kitchen, and they are now as clean as when I first moved in 9 years ago! I definitely want her to come back. Now, I don't remember the other woman's name, but I was a little disappointed with her work. She did the bathrooms and all the mopping (I have tile floors) and I hate to say it, but I wish Amanda would have done those rooms too. There were a lot of places that were overlooked, and weren't dusted or wiped down very well. I ended up mopping all the floors with my Swiffer mop, and there was quite a bit of dirt still there. Amanda did have her go back and dust again. I took some pictures of things that I felt weren't up to par, and if I can figure out how to post them, I will. Like I said, I do want Amanda to come back. She's my kind of cleaner.

The cleaning was scheduled for the next morning (Saturday) however the scheduler called the next morning & canceled the appointment because the employee called in sick. Due to time restraints I was unable to reschedule. I can't rate the company since no service was provided.

Great! Super Job!

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I will use them again. They were great.

They do good work. I will continue to use them.

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Very nice person.  Did a great job, worked very hard.  Would recommend them.

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