Twin Brothers Flooring

"Well it was very difficult circumstances to navigate though, so we did have to charge an extra $5,000 to complete the job. We apologized but thankfully they saw the awesome work and understood that would of lost money otherwise. When we went over the details of the original contract they say we gave ourselves room to raise the price, and they had admitted they did not read all the fine print but ended up paying and appreciating our work, Thanks"

"We apologize, but our employee said that you grew very frustrated and took it out on him. And so he chose not to escalate matters and refused to take your calls or answer the door for you. We have spoken with him With all due respect, we do give professional services so just because a client is paying us for work if we deem them to be rude or inconsiderate than we have learned the best way is to leave it alone and wait for the staff that can handle a customer who is always emotional about his concerns"

"Hello, we are super sorry you had this experience, We typically give pricing over the phone and go over budget... it is a free consultation that cost you absolutely nothing... we just don't understand if it is a free estimate than people should not complain because if you do not take the service than it is on you"

"To be transparent we really appreciate your compliments but we could of done a better job but to keep costs low we had to cut corners but we assure you it is up to code"

"Hello, You went through Homeadvisor who were scheduling their own appointment's back in April when you scheduled your appointment. They do that with several companies at the same time. I hope your not confusing us, As it looks like on their website you scheduled directly through them. Since then we [Member Information Removed] had them make changes through their company for our customers and we call them directly now. Since this happened 5 months ago and your [Member Information Removed] sending this review and letting us know you had a problem.... We would [Member Information Removed] love to come out if you [Member Information Removed] not already found someone to give you an [Member Information Removed]. our office number is 813-527-3703, you can call us direct if you would like."

"Hello, as we are saddened by this review and that you were not satisfied with our company I do feel like some things were left out & just not true...you bought a closed out product from Lumber liquidators that you yourself had to alter to get to go together, as we tried to tell you this product was uninstallable and would not last, we sent out multiple installers to your home even though we told you this is not a project we are comfortable doing because you said you were on a tight budget and in a bad situation and just wanted it done. Mr [Member Name Removed] everything was explained to you all the way through the project, and you were refunded every cent except for the leveler we did in fact use on your floor, even the pieces you left at our store were paid for by us. We did not agree with just about everything your project consisted of, but we still tried to help you out as well as refunded you and still paid for all of the installers we sent out to your home and even though we lost money trying to help you with your flooring project we would do it again because we care about out customers. Your statement is simply unfair and untrue and we are sorry you feel the need to write such an untrue statement months later."

"Thank You!"