unknown

I scheduled an appointment for estimates and Bruce came out. He was matter-of-fact, professional and knowledgeable. He flatly turned down the lintel work as being outside of the services they provide. Fair enough, BUT what he did do was personally verify that another estimate I had on the work to be done was a good price, AND he explained why
Regarding the soffit, he took a look at what needed to be done, and told me that having his company do it was overkill and that I should use a regular handyman.
So, Bruce uses his knowledge in the field to verify the validity of someone else's estimate, and then refuses to gouge my wallet on a soffit repair.
You had me at Hello Bruce....you had me at hello.
If you are on the fence about hiring this company, allow me to push you off that fence. HIRE THEM!
I am writing a review that I didn't have to, on work that wasn't done, simply as a way of saying thanks for everything Bruce did for me. Exactly how much else do you need to know about Morgan Exteriors?

Nearly 2 years ago a salesman from Morgan Exteriors quoted
my wife and me some work we were considering having on our home.  The salesman never followed up on several
questions we had for him so we decided to use a different company for some of
that work.  In the time since, a Morgan
representative, usually a woman named Jeanette, 
would call both our home and my cell phone several times a month still
wanting our business for the remainder of the work and assured me the previous
salesman was no longer with the company. 
Finally, on account of their persistence, we agreed to give them another
chance.
On October 15th, 2015 a different salesman, Bruce, came to
our house.  We needed our lanai
rescreened with an upgraded wall structure, door and tile removal and prep for
a new floor to be installed by another party on account Morgan does not install
flooring.  Bruce was extremely
professional, personal and answered all of our questions.  He finally gave a price quote.  He said the price would "normally"
be slightly above $8000.00.  However, if
we agreed to have the work done on a "slow week in late November or early
December when the builders usually have nothing to do"  it could be done for $6150.00 (give or take a
few dollars).  I joked that I like round
numbers and said if he made it an even $6000.00 we would give him the required
1/3 deposit and sign the sales agreement. 
That was the extent of the negotiation. We gave Bruce the $2000.00
check, said our goodbyes and looked forward to having the work completed during
the week of November 30th.  It was a week
we would be on vacation out of town visiting family and not be home.  Being home was not a requirement and Bruce
told us we would get daily phone calls and progress pictures sent to us.  I also advised neighbors they would be
working during that week.  Over the
course of the next week, I sent him a copy of the house survey and our house
paint color that he needed and an engineer came over to do the final measurements.  All we had to do was wait for the week of the
30th of November to have the work completed and be ready for Christmas
entertaining.
On Saturday, November 21st we decided on our flooring tile
choice from another company.  We
purchased it and were told it would be held for 30 days.  Since we did not have the sales agreement
with us, I had a couple quick questions for Bruce and attempted to call him
that afternoon.  I left a voice mail for
him.  My call was not returned.  However, upon returning home and reviewing
the sales agreement, our questions were answered.  Again, we looked forward to having the work
completed the week of November 30th so that we could have the tile installed shortly
thereafter.
We expected a phone call from Bruce on the evening of
Monday, November 30th telling us how the first day of the construction went.  We received no call.  On the morning of December 1st, I called Bruce's
cell phone.  There was no answer so I
left a voice mail asking for a call and update. 
I received no return call.  I made
another call and left a voice mail the afternoon of the 2nd.  Again, no return call was made.  I then called Morgan Exteriors.  The phone representative, Dionne, said Bruce
would call me right back as soon as he finished his meeting with a
customer.  As expected, he never called
back.  On the morning of the 3rd, I
called my neighbor.  He said nobody ever
came to the house and the lanai was untouched. 
I called Morgan Exteriors once again. 
I was transferred to the Operations Manager, Cheryl Morgan, wife of the
company?s owner.   Cheryl told me that our contract was canceled
by her husband on November 17th and my $2000.00 deposit was sent back to me via
a company check.  This was more than one
month after the agreement was signed! 
She said it was canceled on account her husband felt there was no money
to be made from the work that was to be performed.  Understandably, I was livid and my anger was
evident while speaking but remained very courteous towards Mrs. Morgan.  I asked why I was not advised the contract was
canceled.  She said I was supposed to be
advised but she could not give a legitimate reason as to why I was not
advised.  I told her I had not received a
check from them.  My vacation did not
begin until the 25th so if a letter had been written and a check sent on the
17th, I would have received it well before then.  Whether it was her responsibility, her
husband's or Bruce's to advise me of the cancelation does not matter.  She repeatedly apologized.  Understandably, the apologies did nothing for
me.  I also want to mention that during
our conversation, Mrs. Morgan said her husband had recently suffered a heart
attack.  She was distraught and flustered
and began to cry.  Without my
interrupting or saying anything, she mentioned that this could have been the
cause of it.  I did not comment on what
she said but was dismayed that she had the nerve to imply my dealings with
their company was the possible foundation for her husband?s heart attack.  She then transferred me to a production crew
member, Ray, I believe was his name.  Ray
basically told me the same thing as Cheryl but also proceeded to toss Bruce
under the bus by making it very clear that "Bruce had been screwing up a
lot lately."  It was obvious I would
have no recourse through them.  Despite
my severe anger, I professionally ended the conversation.
I arrived home on Saturday, December 5th.  An envelope from Morgan Exteriors postmarked
02 Dec '15 PM was with my mail.  A form
letter dated November 17th was inside along with the company check for $2000.00
- dated 11/30/2015.  I found it
interesting the postmark of the envelope was for the evening of the same date I
first spoke to the Morgan Exteriors phone representative, Dionne - three days
after construction was to have begun. 
The wording of the letter inside was repugnant.  It read: 
"Unfortunately, we are unable to fulfill the contract you
previously entered into.  I am enclosing
our check representing your deposit return and am therefore closing my file
this matter."  It continued:  "Thank you again for considering our
company and we would love to have you for a customer.  If there is anything we can do to earn your
business for the services we can provide, please don't hesitate to call.  I apologize for any inconvenience this matter
has caused." It was signed by Cheryl Morgan.
I also looked at the sales agreement once again.  Had I decided to cancel, I would have had to
do so within three days of signing it. 
They took nearly five weeks to do so and did not even have the courtesy
to let me know  - that took over seven weeks
and was only because of my contacting them.
The above information can be verified via phone records and
copies of the mentioned documentation. 
Unfortunately, my telephone conversations with Mrs. Morgan and Ray were
not recorded.
I doubt I have any legal recourse and don't have the tim

A year later, everything is holding up very well, receiving positive comments from neighbors. The team of 3 was considerate, responsive, thorough, and detailed over the many days of hard work. The company gets business based on referrals as much as possible. We chose them after Angie's List reviews and another neighborhood job being well done. The team has been together for years and worked in well orchestrated coordination given the many steps required to bring the house back to splendor.

My name is Kris and I work at Rent It Network here in Tampa Bay. We service over 400 rental properties and we use Morgan Exterior for all of our work. Morgan Exterior is the most Trusted doors/windows installation company. They know how to turn you home in a very energy efficient place, which helps you save a lot of money. Bruce Lee it is a great guy and offers the best costumer service. We would highly recommend using Bruce and Morgan Exterior in the future!

We used Morgan Exteriors years ago for a front door replacement and were very pleased. When we were ready to replace our windows we made sure to include them in the list of companies under consideration.  Bruce in sales took time to answer all of our questions. We had special concerns in that our windows were all custom and we have a metal roof and siding that complicated the install.  The owner of the company came to do the final measurements and confirm that his men could handle the install.
Everything went wonderfully!  Morgan's team completed the job in two days cleaned up and were professional and considerate through out the process.  They even double checked with our roofing company Aluma Tile to make sure they could walk on the roof without damage.
 The city inspector complemented the job they did and mentioned how well the windows were sealed.
After the the city inspection was completed Dennis came and placed caps on all the screws and confirmed that all went well.
I would will use them again.

unknown

the workmanship was top notch, salesman and owner were difficult

I am a near fifty year old married man, in the process of completing my fourth home remodel. The interaction with the Morgan people was by far the most odd and uncomfortable experience I have ever had with a contractor! On my first contact with the woman in the Morgan office, I was questioned as to weather my wife would be present during the window estimate. When I told her no, she questioned me about her availability. I told her that I would be meeting with their estimator. A few days later their estimator showed up as scheduled. He showed up with a blank piece of paper and a tape measure. No window samples or photos? He then went on to explain that the Morgan philosophy was that the wife was the decision maker of the home and also quoted the "Happy Life - Happy Wife" saying. He made a few more comments on how he was going to need to come back and meet with my wife. Then we had an even more uncomfortable moment when I explained to him that I was the person that would be paying for the windows, NOT my wife! He finished with his measurements, and then took some exterior photos of the house as he was leaving. Two days later I received a call from the Morgan office. I was expecting a quote on the windows. Instead, I was asked when the Morgan people could come back and meet with my wife?  I have since signed a contract for the window job with another company that showed up serious about selling windows.

I did have plants in pots around the house that I had taken time to move away and cut down on time the workers might need to get the area ready for the work.  The cost was spot on...and they were diligent about getting any loose material, especially roofing nails.  We have had no flat tires as a consequence of the roofing job.

Salesman was very detailed and professional.  They wrote three contracts so that every step would be accounted for.  I had never seen this before, but very much appreciated the details.  All projects were second measured by a very knowledgable foreman and all other questions were answered as well.  We did financing and everything was exactly how they described.  Projects were coordinated well, communicated perfectly and completed timely.  It was shocking how many times the sales person stopped to check in on things.  It was also very surprising how much interaction the installers had with us.  Always asking if we understood and approved...or if we had questions.  I was initially nervous to give all the projects to one company, but I am now thankful I did and thankful it was Morgan.  Thank you Bruce Lee (sales), Dennis M. (foreman) and Mr. Morgan and staff.

They have been very good. Very very professional. The workman that come in are extremely considerate with keeping the house clean. One of the things I like is they have had a couple different teams out here and there is no profanity. Very competitive on price with the understanding there are lower prices but you will get lower quality. When they were running late they would call and late me know.

unknown

unknown

Horrible experience. I am seeking legal advice.

unknown

great

The quality was very good, however, I believe the price is too high for the work performed.  Namely the windows.  I chose another vendor on installing additional windows which were just as good in quality but at much lower cost.  
When they gave me their sales pitch they made a statement that all work was performed by their employees and nothing was subcontracted.  This turned out to be untrue.  I questioned workers that installed a sun film on one of my windows and they stated they did not work for Morgan.

There were some times of miscommunication, but I stayed on top of the work that was being done, and it looks great!

unknown

Thee whole job was done during 2 separate years. The first set of workers were more professional than the second.

Their estimator showed up exactly on time for the appointment.  He described the company well and took a look at the work.  As this was an evening appointment (very convenient)  he could not get a good look at the exterior work and planned to return for further measurements.  Again he showed up on time for a Saturday appointment (again very convenient for me) and thoroughly examined the work and took lots of measurements.  He was very professional in his description and suggestions of he they could accomplish the work.  He left a packet of company information and said he would get me a detailed estimate with a couple of days.  I was very happy with the initial response and his professionalism.  I thought I found a decent contractor.
BUT
That was the end of it.  He never sent an estimate, never called, or anything.  I finally called the company and they assured me that they would contact him immediately and that he would contact me as soon as he was done with his current appointment...
NOTHING.
I never received any follow up.  They may be good contractors but if they can't follow up with their clients with even a bid properly I won't be using them.

It took over a year to get 6 windows installed .  The quality of the windows were poor.  They didn't know what they were doing when they put in a sliding door and it took a couple of times to fix.  There were defects for a big window in the foyer which the installer found.  They also had to replace 2 windows in the kitchen.  We found a scratch on the window.  The owner thought we were being unreasonable.  We didn't think we had to pay until the job was done and he thought the job was done.  He agreed to come back the next day to look at the scratch.  They sent someone to buff the window but made it worse.  They sub-contracted the work and they both kept blaming each other.

Morgan Exteriors is excellent. We've been very happy with their work. We had a warranty problem with the door they installed in the lanai. Morgan came out several times to fix it. They stood behind their product and their work. The issue with the door was related to the manufacture and not the work Morgan did. We highly recommend them.

The sales representative arrived on time.  He was very courteous and very professional.   He gave a complete presentation with a sample of their windows and compared to others.   He was very informative. The estimate, if I remember correctly was for replacement of 13 windows and it was $16,000.   I also asked for a estimate for just the 6 windows in front of the house and it was $9000.