US Heating And Air Conditioning

It was nice to have a company come out that did Electrical, plumbing, and HVAC as I needed a few things repaired within these categories and only needed one company to do them. They were very knowledgeable and helped me determine the best route to take for the repairs I needed. Their pricing was very reasonable and they even offered bundled pricing since I used different services. They communicated with me throughout the whole process, were on time for their appointment, and completed the repairs in a timely manner. I will definitely use them again.

They took my money

leave a damage in their home, discharge their xbox, their refrigerator is not working for almost 2 days now

The tech came out spent 20 minutes at my house and 15 minutes of that in his car on the phone. I paid $70 for him to say you need a new unit. Did nothing when it came to a tune up or maitinence. He did however take pictures to say my unit was dirty. He also lied and told me it is impossible to clean the coils on my unit. My unit is a 2 ton ac they sent me a installation estimate for a 3.5 ton unit. My house is not big enough to need a unit that big.

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They did what they said they were going to do.

I've always found their technicians are very tentative, they let me know if they see any issues or concerns about the unit. They always give us advice on how to keep it running properly. They are always on time. They come and do what they said they were going to do. they technicians always get right to their work. We've been using them for many years.

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I needed some work done on my house that involved leaky faucets and toilet wax seals. I have a home warranty and when I requested service they assigned the work to US Heating & Air Conditioning Inc. AKA U.S.H.A.C. The technician came to the house on 7/21/17 and fixed the leaky faucets. He was very nice and courteous. As he was finishing the last toilet wax seal work in our half bath, we heard a huge crash. He dropped the toilet, cracking the tank. The technician assured us he would order the same exact toilet and have it installed as soon as possible. All the toilets in our house are tall toilets to accommodate an older family member that has back issues and walks with a cane. This family member cannot use the standard shorter toilet. We were understanding of the accidental breaking of the toilet tank. I was assured that when the new toilet came in I would receive a call to schedule an appointment. I never received a call about the new toilet, so I called back on 7/28/17. I had to explain the whole event to the customer service representative. Then they informed me the toilet was in and we scheduled a second appointment. The representative was very courteous. On 7/31/17, the same technician came to the house and replaced the toilet with the cracked tank. He took the entire old toilet out and put it by the road. It was garbage day, so it was taken away almost immediately. He was very nice and courteous and took his time working. It was not until later that I realized the toilet that was replaced was a small standard toilet, not a tall one that was there before. This makes it so that bathroom cannot be used by the older family member at all. Which is unacceptable. Being older they need access to the closest bathroom. I called the company on 8/2/17 and gave them the whole story. The technician had failed to mention that he broke the toilet in the first place and also had ordered the wrong toilet. The customer service representative that I talked to assured me they would order a taller toilet and call me when it came in to replace it. I was so relieved that this was not going to be a problem. She was very courteous and helpful and had an elderly grandparent and understood my dilemma. Like last time, I never got a call to schedule an appointment. On 8/9/17 I called the company to check the status. This time I got a customer service representative who had a horrible attitude. She said that they would not be replacing the toilet because it was not in the home warranty contract. I was upset and explained that this was not fair. The toilet was fine before they came to work on the wax seals, and they were the ones that broke it. She refused to listen and said that I could say all I wanted, but it was not going to change anything. She recommended I call the home warranty company. I asked about what happened to the precious conversation I had on 8/2/17 and they said they had no record of it or the promises that were made. I called the home warranty company that instant and they referred back to US Heating & Air Conditioning Inc. because it was their shoddy work that caused this. I am left with a bathroom that a family member who lives in the house cannot use. US Heating & Air Conditioning Inc. needs to take responsibility for its work and replace the toilet with one that is the same as the original. All the toilets in the house were the exact same toilet in case they need reference. I am asking that the company lives up to its promises that are on their website. Under the plumbing section of their page they say, “We have the expertise to ensure that the manufacturer's standards are met when repairing ADA accessible toilets, faucets, lavatories and fixtures. We will always use quality parts when replacing or rebuilding new or existing fixtures, and we back all of our work with installation warranties.” These promises were not kept. I will not recommend US Heating & Air Conditioning Inc. to any of my friends or colleagues. If anyone is looking for plumbing, AC, heating or electrical work I plan to share my experience and deter them from using US Heating & Air Conditioning Inc.

It was covered by insurance. They were great and fixed it, I would say, within 45 minutes. It was pretty straight forward work, but they got it done, told me what was wrong and fixed it. That was pretty much it. They didn't really beat around the bush, they got straight to the point.

They diagnosed a leak that was in our bathroom. Now they did that part accurately, they determined where they thought the leak was coming from so that part was fine. It was the people that came and replaced the floor, their construction team did. I would never use them again. I would possibly use them again for plumbing type work.

OK ,,, new faucet installed

They didn't call and they wouldn't come. UNRELIABLE

Originally I thought it was a good service call, but 8 months later the faucet is pouring water full force--to the point that I had to shut water off to the house!!--and they won't even try to make their workmanship good. Never calling them again!

Terrible customer service. Beware any American Home Shield customer who gets assigned this company. The first technician who was sent out to evaluate the AC told me that both coils were leaking and he recommended that my outside and inside units be replaced. FOUR days later a second technician was sent out to evaluate my unit because "more information was needed". This time the technician told me that nothing was wrong with the unit and the first tech must have "cleared the drainage line bc the AC is running". Yes it was running but there was barely any air being pushed through the vents inside. I called AHS and they put a recall order in with this same company. For a third time I was asked to schedule an appointment and take time off of work. I was promised an 8am due to that fact that they needed to come out for a third time. My appointment came and went and I didn't receive a call. I called them and was told my appointment was between 9-12pm. When I explained everything above and my disappointment I was told "I'm sorry but your appointment is between 9-12". No attempt to rectify or acknowledge that a mistake was made. I called AHS and filed a complaint and canceled my service request with this company.

unknown

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It was perfect! They were on time, very courteous & very professional!

The service went very well. They're an A/C service company, but they don't work off of commission. They might be a little higher than the average company, but they aren't going to try to sell you something you don't need. I highly recommend them to anyone who needs any kind of A/C work done.

or besides$8.50

We were very happy with US Heating and A/C we got a few estimates but were very happy with the service and quality of the job. It was crazy hot and our a/c went out. We had a few estimates but felt comfortable with this company-they ended up giving us a credit because something they thought might need to be done was OK really nice people to deal with from the people who answer the phones to the installer. I was really stressed and they came through. Thanks again

unknown

They did what they said they would do and they do an excellent job with their craftsmanship.

For the last two years or so, I was a loyal customer to USHAC because it appeared that their technicians were competent and well trained. Although my opinion of their technical competency has not changed, I'm finally done with the sub-par customer service representatives they hire to handle customers on the phone when service is needed.
Overall, their customer service over the phone has always been sub-par. In the past, I managed a customer service call center so I'm very well informed about how to handle clients over the phone. I've always felt, with every phone encounter with USHAC, that I was basically an annoyance. The message: Hurry up and tell me what you need so I can get on to the next call.

As I go on, I must mention that I wrote down the name and quot;Ashleyand quot; in my notes. Although I'm very sure the person I encountered was in fact named Ashley, I could be mistaken since I spoke with two people at USHAC on August 23, 2013: one at approximately 10:00 am and the final call was made at approximately 11:15 am. USHAC should have records on file of all calls made and it is up to them to determine if Ashley is the correct CSR.
On August 22, I called USHAC (for the second time that day) and spoke to a CSR by the name of Ashley. She told me that she had checked with her manager and they never received the last two requests my warranty company made to them to service my AC units. I informed her that I had in fact received an email from the warranty company and that she might want to make sure that the link they use to receive these was functional since it would appear that everyone was receiving these notices but them. She told me that the communication problem they have with the warranty company is my issue. Bear in mind, USHAC has a contracted agreement with the warranty company. The only reason they had my business in the first place was because of their association with my warranty company. Then, she told me that it was not her problem and that I should call and yell at them.
I must interject here: I never raised my voice. I never used inappropriate language. In fact, I wasn't even really angry up until that point.
When I explained to her that I was not yelling at anyone, that I had already made two calls to them and to the warranty company, and was just trying to get service on my AC unit. In fairness, now I was angry. I suggested to her that as a customer I should not have to act as the go between since it's obvious to me that the communication problem between them and the warranty company is a USHAC problem as it is consistent and has happened several times before. She said to me again: and quot;Go call and yell at themand quot;. I'm assuming that her manager was nearby and within earshot because she immediately followed up by sarcastically telling me to have a nice day and then hung up on me! Again: I never once raised my voice or used inappropriate language. Although I was frustrated, I maintained a firm, yet professional tone the entire time.
I was flabbergasted.
If this were the first time I encountered curt customer service with USHAC, I probably would have just called back and spoken to a manager.
If this were the first time after several tries from my warranty company to forward service requests to them which USHAC claims to never receive, I would have blown it off as an isolated incident.
However, Ashley was my last straw. Although I've been happy with the service technicians that USHAC employs, I am no longer willing to tolerate the short, curt customer services representatives they employ who make it clear with sarcasm that USHAC is doing so well in this poor financial climate that they do not need to make the customer feel wanted or appreciated. Although I may not always have a warranty company, I will always have AC units that will need servicing. There are many talented HVAC guys out there struggling to get business who would love to have more paying customers. I hope that Ashley is worth losing my business over.
I reached out to my warranty company and asked them to find me someone else. Amazingly, within 24 hours, I had a new guy at my door. This confirms my original opinion that the communication problem with USHAC and the warranty company rested solely at the doorstep of USHAC. So, yes...it was--in fact--Ashley's (as a representative of USHAC) problem.
Perhaps this review will help USHAC and encourage them to take a hard look at their customer service staff to determine if they have the right people in the right positions. If Ashley had been reporting to me as her manager that day, she would have been written up. My experience as a business owner tells me this is a manager issue in that department. Customer service is the front line in business. They represent the attitude of the company as a whole. If I get the impression that the person on the other end of the phone is bothered that I'm even taking up their time, then I have to assume that this is the way USHAC feels this way about all their customers.
So, I get the message. I'll just go away and not bother them anymore.