"Dear Member, Our signed agreement for your new installation states very clearly where the warranty is listed that the warranty reverts to a 5-year parts warranty unless system registered by the home owner. Your invoice that you received from us upon installation for payment restates the exact same verbiage very clearly. You did have the same coil fail twice. We are not the manufacturer, we are just the installing contractor & service company. We do hate that this happens. The first coil we did replace was done under a parts warranty that you did not have. We made a mistake on warranty status, & it was not under warranty. We did not go back to you and change this pricing, & we actually lost money installing the first coil failure for you. This is why we corrected the warranty status on the second coil failure. As far as our technician informing your tenant that the system was old & needing replacement. You have every right to be upset about that, & I do apologize. We have some techs that are new to us, and they may not realize or have been told about our communication policy with tenants. Our techs are told to not communicate any issues with a tenant, & that all communication is to be only to the property owner. For this, I do apologize once again. We are very sorry about this, and will speak to the technician that this took place with. As you can see, & others can see, we make a lot of customers very happy. We do work very hard to achieve customer satisfaction on every level. We could not install a non-registered warranty coil for the labor alone price again. First time it was our mistake, & nothing was said to you. This time, we confirmed warranty status & it was out of warranty due to lack of registration on your part. Manufacturers do this, in hopes of what exactly happened. Since 2015 when this system was installed, we have enhanced our procedures internally to help customers register their equipment, to hopefully avoid this from happening to anyone. - Billy Owner/Managing Member"

"Thank you so much for the great review! It is our goal that we will continue to earn your business with any future needs that may come up in AC, Heating, and Plumbing."

"Thank you so much for taking the time to give us a review on Angi! We so appreciate you allowing us to serve you, and it is our goal to be the company you call for any future Plumbing, Drain Cleaning, A/C, or Heating needs! Thank you again, Billy / Owner"

"Thank you so much for the kind words about Dennis and our company! We sincerely appreciate you being our customer and hope that we can continue to earn your business for years to come! - Billy"

"Thank you for your loyalty and for allowing us to continually serve your needs! We hope that we can continue to serve all of your AC, Plumbing, Drain Cleaning, and Water Purification needs! Billy Gouty Owner"

"Thank you so much for allowing us to serve you! We are blessed to have thousands of great customers like you, and our goal is to provide service at a level that would have you calling us back for any future needs. If you are in need again, it would be our honor to serve you again! We also have a full service plumbing, drain cleaning, and water purification department! Thanks again! - Billy"

"[Member Name Removed], Thank you so much for taking the time to recognize us and Mike's efforts to give you great service! Compliments like this drive us to want to be better every day at what we do! Thank you again! Billy Gouty Owner"

"Thank you so much for taking the time to give us all of the high marks! We so appreciate you allowing us to serve you! Please don't hesitate to call us with any further AC, Heating, Plumbing, or Drain Cleaning troubles you may have in the future! Billy Gouty / Owner"

"Wow! Thank you so much for the kind testimonial! It means so much to know that customers do recognize our efforts to do a great job for our customers! Thank you!"

"Thank you so much for taking the time to post your experience with us on Angi! We so appreciate your kind words, and most of all you being our customer! We hope that you will continue to call on us for all of your future AC & Heating needs as well as Plumbing, Water Purification, and Drain Cleaning! Once again, thank you very much! - Billy / Owner"

"Thank you so much for taking the time to post about your experience! It means the world to us to deliver great service! We thank you for allowing us to serve you as we know that there a many choices when it comes to AC, Heating, or Plumbing! Thank you once again! - Billy / Owner"

"Thank you so much for taking the time to give us the review! We appreciate your allowing us to serve you! Should you find yourself in need of any AC, Heating, Plumbing, or Drain Cleaning services, please reach out to us! Thank you again! - Billy / Owner"

"Thank you! We already responded to the other post made this day! Thank you again!"

"Thank you so much for your continued loyalty to our company! We hope that we can continue to earn your future business with every opportunity you bring to us! We appreciate you and thank you for taking the time to review us on Angi! - Billy Gouty / Owner"

"Thank you for the review! We are so glad that you have used us on more than one occasion. It's our goal to earn you AC, Heating, Plumbing, Drain Cleaning, and Water Treatment business for years to come! Thank you again! Billy Gouty / Owner"

"Thank you for allowing us to serve you! We hope to be the company you continue to call each and every time you have an AC, Heating, Plumbing, Drain Cleaning, and Water Treatment need! - Billy Gouty / Owner"

"Thank you so much for your loyalty to our company! We hope that we can continue to earn your future AC, Heating, Plumbing, and Drain Cleaning business for years and years to come! Thank you again for taking the time to review us! - Billy Gouty / Owner"

"Thank you so much for the kind review! We are so happy that you have remained a loyal customer and look forward to our next opportunity to serve you! Billy Gouty Owner"

"We kindly thank you for the review! If we can ever be of further service to you and your home, please don't hesitate giving us a call! Billy Gouty Owner"

"We realize that everyone has a choice when it comes to any service for their home. We are so thankful that you have chosen us! We stand at the ready should you have any further needs with AC, Heating, Plumbing, and Drain Cleaning in the future! Billy Gouty Owner"

"Thank you so much for the review and for the description of your customer experience! It is our goal to earn your business over, and over again! Please don't hesitate to call us for any of your future plumbing, drain cleaning, air conditioning, and heating needs! Billy Gouty Owner"