ServiceOne Air Conditioning & Plumbing LLC

Founded 2003 • With Angi since May 2005

9 Time Super Service Award Winner. Locally owned and operated air conditioning, heating, and plumbing company. We repair residential & commercial, service & maintain all makes and models of air conditioning, heating, and plumbing equipment & fixtures. We can upgrade, replace, or install new air conditioning & heating equipment as well as all your plumbing items, too. Call 407-236-1260 24 hours a day and speak to a live customer service operator to be placed on our schedule for service. Contact: Billy Gouty

Awards and Badges

Angi Certified

2022 Super Service Award

Business Highlights

Veteran Owned & OperatedVeteran Owned & Operated
Family Owned & OperatedFamily Owned & Operated
24/7 Service Offered24/7 Service Offered
Emergency Services OfferedEmergency Services Offered
Wears MaskWears Mask

Images

President Billy Gouty & wife GingerA Service Provider's profile imageA Service Provider's profile image

Verified Reviews

4.7

(480) Verified Reviews

Ratings Distribution

5

413

4

27

3

17

2

11

1

12

Rating Details

Price
4.6
Professionalism
4.8
Punctuality
4.8
Quality
4.8
Responsiveness
4.8

Read reviews by category

HVAC Companies (426)plumbers (88)drain cleaning (17)water heaters (12)air duct cleaning (8)home energy audit (3)sewer cleaning (3)water softeners (2)
Showing 1-25 of 480 reviews
Susan B.
5.0
10/25/2022
Very well, service provider/rep knowledgeable & helpful.
Description of Work
Bi annual AC inspection w/ routine maintenance
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you so much for the great review! It is our goal that we will continue to earn your business with any future needs that may come up in AC, Heating, and Plumbing.
christian G.
5.0
08/31/2022
Service was friendly, efficient and professional (Ramon). Fair price!
Description of Work
replace water heater tank
Category
plumbing, water heater repair
Cost
$1,700
Hire Again?
Yes

Service Provider Response

Thank you so much for taking the time to give us a review on Angi! We so appreciate you allowing us to serve you, and it is our goal to be the company you call for any future Plumbing, Drain Cleaning, A/C, or Heating needs! Thank you again, Billy / Owner
Brian M.
5.0
08/18/2022
Dennis with ServiceOne is an excellent AC service technician. He did a complete and thorough job on my AC unit today. They will service my AC system every 6 months going forward, as I pre-paid for their annual AC maintenance service to come out for routine maintenance 2 times each year. I highly recommend ServiceOne AC.
Description of Work
Annual AC maintenance service
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you so much for the kind words about Dennis and our company! We sincerely appreciate you being our customer and hope that we can continue to earn your business for years to come! - Billy
THOMAS C.
5.0
07/24/2022
Our central air conditioner stopped working on Friday a around 5:30 pm. I called my go-to company (del-air) but they couldn’t come out until Wednesday. I tried getting recommendations from Angi, and while one provider called right away, I missed the call. I called back less than a minute later, but got their vm. No one else reached out until later on Saturday. I did a web search on Saturday morning, and got a company that was willing to come on Sunday…but when they asked if the unit was more than eight years old, and I said yes, they offered to come Saturday evening. I asked why, and they said that since I had an older unit, they didn’t want me to be without air overnight. I asked why it would make a difference...I was going to be without air no matter how old the unit was, they said “that’s just the way we do things.” My wife and I talked and decided they would probably just try to sell us a new unit (based on my research between $6000 and $11,000), so we cancelled the appointment. Later Saturday morning, I texted a friend, and she recommended serviceone. I called, and they first apologized that they wouldn’t be able to come out that day…would the next day (Sunday) be ok, between 11 & 1. I said sure, and thanked them. Their technician came an hour early, was incredibly nice, diagnosed the problem, replaced the breaker and the capacitor, told me the capacitor he installed wasn’t optimum, so was going to come out on Monday to put in a better one, at no extra charge, charged me less than six hundred dollars, and had everything done in 20 minutes. I have no way of knowing if the price he charged was fair, but other than that, this was a perfect experience, and I am grateful.
Description of Work
Replace Breaker and Capacitor
Category
electrician, heating & air conditioning/hvac
Cost
$585
Hire Again?
Yes

Service Provider Response

Thank you so much for allowing us to serve you! We are blessed to have thousands of great customers like you, and our goal is to provide service at a level that would have you calling us back for any future needs. If you are in need again, it would be our honor to serve you again! We also have a full service plumbing, drain cleaning, and water purification department! Thanks again! - Billy
Sylvie T.
5.0
07/15/2022
I have used them for 7 years now and they are consistently honest, prompt and go out of their way to make sure everything is done correctly. We have had the same technician the whole time (Mike) and he is awesome
Description of Work
Ac repair, installation and maintenance
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thank you so much for taking the time to recognize us and Mike's efforts to give you great service! Compliments like this drive us to want to be better every day at what we do! Thank you again! Billy Gouty Owner
Margaret G.
5.0
04/25/2022
Service One is the best in the business. We highly recommend them.
Description of Work
Bi-annual proactive service call. We have used Service One since they installed our two AC units. They are the best! They are prompt, professional and always get the job done! We would not use anyone else! We have great confidence in their technicians. The entire staff is top notch.
Category
heating & air conditioning/hvac, water heater repair
Hire Again?
Yes

Service Provider Response

Wow! Thank you so much for the kind testimonial! It means so much to know that customers do recognize our efforts to do a great job for our customers! Thank you!
Jacob L.
5.0
04/12/2022
Did a great job for a great price. Only company I could find to offer higher than a 15 SEER A/C unit in a half ton model. They were very knowledgable and friendly. Definitely recommend!
Description of Work
AC Replacement
Category
heating & air conditioning/hvac
Cost
$8,850
Hire Again?
Yes

Service Provider Response

Thank you so much for taking the time to post your experience with us on Angi! We so appreciate your kind words, and most of all you being our customer! We hope that you will continue to call on us for all of your future AC & Heating needs as well as Plumbing, Water Purification, and Drain Cleaning! Once again, thank you very much! - Billy / Owner
Eileen O.
5.0
04/06/2022
Great communication regarding appt, completed in promised time, service person very polite and professional
Description of Work
Regular servicing of AC
Category
electrician, heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you so much for taking the time to post about your experience! It means the world to us to deliver great service! We thank you for allowing us to serve you as we know that there a many choices when it comes to AC, Heating, or Plumbing! Thank you once again! - Billy / Owner
ClaraMae T.
5.0
03/18/2022
Very well, system still in good working order.
Description of Work
Annual inspection for proper working order.
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you so much for taking the time to give us the review! We appreciate your allowing us to serve you! Should you find yourself in need of any AC, Heating, Plumbing, or Drain Cleaning services, please reach out to us! Thank you again! - Billy / Owner
ClaraMae T.
5.0
03/18/2022
Everything was fine. Steve made sure the entire system was in proper working order. Also scheduled appointment through Steve to get information on a new system.
Description of Work
Pre paid service on air handler and a/c unit.
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you! We already responded to the other post made this day! Thank you again!
Douglas D.
5.0
12/17/2021
Very well - no issues. The technician Steven S. was very professional and courteous. The repair was done professionally and quickly. This is the 2nd time I have used ServiceOne and will reach out to time again should I need any plumbing services.
Description of Work
Shower faucet repair
Category
plumbing
Cost
$250
Hire Again?
Yes

Service Provider Response

Thank you for the review! We are so glad that you have used us on more than one occasion. It's our goal to earn you AC, Heating, Plumbing, Drain Cleaning, and Water Treatment business for years to come! Thank you again! Billy Gouty / Owner
Jane P.
5.0
12/09/2021
Just fine. I got a complete diagnosis of how my 19-yr old HVAC was doing and what I could do to keep it running well.
Description of Work
Annual maintenance on residential HVAC system
Category
heating & air conditioning/hvac
Cost
$79
Hire Again?
Yes

Service Provider Response

Thank you for allowing us to serve you! We hope to be the company you continue to call each and every time you have an AC, Heating, Plumbing, Drain Cleaning, and Water Treatment need! - Billy Gouty / Owner
Dibya S.
5.0
12/03/2021
Technician was on time, amiable and professional. He was thorough in examining and ensuring that both the outdoor and indoor A/C and heating unit was working and recommended any changes, which I’ll wait until the next service. I pay the company a yearly subscription fee to come out twice a year to look at the unit and it’s never failed. I’ve used Service One for years and they have not changed in their work and professionalism.
Description of Work
Regular pre-paid A/C service
Category
heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

Thank you so much for your loyalty to our company! We hope that we can continue to earn your future AC, Heating, Plumbing, and Drain Cleaning business for years and years to come! Thank you again for taking the time to review us! - Billy Gouty / Owner
Stuart S.
5.0
07/05/2021
As usual the work was completed flawlessly.
Description of Work
Changing zone valves
Category
electrician, heating & air conditioning/hvac
Cost
$1,200
Hire Again?
Yes

Service Provider Response

Thank you for your loyalty and for allowing us to continually serve your needs! We hope that we can continue to serve all of your AC, Plumbing, Drain Cleaning, and Water Purification needs! Billy Gouty Owner
Stuart S.
5.0
07/05/2021
I have used a number of air conditioning contractors in my life,But never have I seen this level of professionalism and care during an installation.They installed a three ,two zone Trane air conditioning system flawlessly .I will never ever use another company.
Description of Work
Replacement of my central zone air conditioning
Category
electrician, heating & air conditioning/hvac
Cost
$9,500
Hire Again?
Yes

Service Provider Response

Thank you so much for the kind review! We are so happy that you have remained a loyal customer and look forward to our next opportunity to serve you! Billy Gouty Owner
Cynthia T.
5.0
04/01/2021
Absolutely AMAZING work!! Beyond anything I would have imagined!!! The professionalism and efficiency of the entire experience starting with the Project Managers Otto Boy and Nick Barker through the actual installation with John and Jimmy were exceptional!! The work was performed with excellence. They had to replace the air handler that had rust and wood rot from water damage with the old unit. And their work was absolutely first rate!! They cleaned up the entire area of all debris. I can’t thank ServiceOne enough for the quality of workmanship and service. I’ve already referred a friend. I’m a customer for life!
Description of Work
A total replacement of a 28 year old central air unit with air handler
Category
electrician, heating & air conditioning/hvac
Hire Again?
Yes

Service Provider Response

We realize that everyone has a choice when it comes to any service for their home. We are so thankful that you have chosen us! We stand at the ready should you have any further needs with AC, Heating, Plumbing, and Drain Cleaning in the future! Billy Gouty Owner
Douglas D.
5.0
03/01/2021
The process was very smooth from beginning to end. I received a phone call response to my submission via Angie's list. I set up the appointment on the phone, but then received both email and text notifications confirming things and update messages as the appointment time was coming up. On the day of the appointment, I received an email with the name and photo of the technician. I also received a phone call with an approximate arrival time, which was spot on. The technician was friendly, professional and efficient. Payment at the time of the service was easy and I received emails shortly afterwards with the details of the work, payment confirmation, etc. The overall service was exactly how I expect most things like this to happen, but often does not. I felt like it was a great blend of traditional customer service with modern technology. I will definitely call Service One for any future work I need that they perform.
Description of Work
Kitchen faucet installation
Category
plumbing
Cost
$200
Hire Again?
Yes

Service Provider Response

Thank you so much for the review and for the description of your customer experience! It is our goal to earn your business over, and over again! Please don't hesitate to call us for any of your future plumbing, drain cleaning, air conditioning, and heating needs! Billy Gouty Owner
Melissa S.
3.0
01/12/2021
The company was very fast to reply and plumber showed up 30 minutes later, however I was very disappointed to find out I paid almost double for a non-emergent job. Three other companies contacted me WHILE Service One was already doing the repair so it was too late to cancel. I recommend shopping around first since I feel I got ripped off.
Description of Work
Toilet Leak Repair
Category
plumbing
Cost
$275

Service Provider Response

First I want to thank you for taking the time to give us some feedback on what was done, and your experience. I have reviewed your invoice for the services performed. We have checked with other reputable companies on their pricing and we are actually right in the middle of pricing we found. We have not found anyone that would replace the supply line & fittings to the tank, all internal components of the toilet, and re do the tank to bowl connection for half of what we charged. Some of the plumbers you questioned may have been thinking about a simple internal toilet rebuild kit, which is the fill valve, and flapper assembly. We did a bit more than just that. Also, it is very hard for any plumber to quote work over the phone, site unseen in most cases. I am sorry you felt as though you were over charged, but it sounds to me like overall service experience was very good! We would much rather apologize for not being the cheapest price, than to apologize for having the worst service! Our plumber was onsite for almost 2 hours... it would be hard for anyone to do that for the pricing that you were given by phone. Once again, I think if most of those companies were aware of the type of rebuild done, their pricing might be different than they gave you by phone, not looking at the job in person. Regardless, I do appreciate you taking the time for the review once again. I do apologize that you had a less than 100% satisfying experience. We will continue to monitor our pricing against our competition to be sure that we are giving the best value we can. Thank you again, Billy Gouty Owner
Jose R.
5.0
09/20/2020
The technicians came to my home mid morning and worked until 6pm. Service One sent 4 technicians since I was having 2 units installed. They went right to work and did not finish until the job was done. They were friendly and professional. The technicians even fixed some things that I had neglected along the way. The service manager Alfredo was very helpful from beginning to end. They sent QA person to follow-up with their work and then scheduled the city for the inspection which passed with flying colors. Diana at the Service One office was also professional and very friendly. Any time I had a question and called they had an answer and if she was not there I would get a call back before end of day. They assisted with the extended warranties as well. I would definitely recommend.
Description of Work
Air conditioner installation
Category
heating & air conditioning/hvac, air duct cleaning
Cost
$9,600
Hire Again?
Yes

Service Provider Response

Thank you so much for allowing us to replace your two systems! We look forward to many years of taking care of your AC, Heating, and Plumbing needs!
Nell R.
3.0
09/18/2020
They did not have the parts to repair an American Standard Commode. In their defense, it is a new model. I called American Standard and they said many repair companies do not carry the necessary parts for this model. I ordered the parts for $49.00. Service One quoted me $327.00. I do not know if this is reasonable, but it seems high.
Description of Work
Comode leaking
Category
plumbing, air duct cleaning
lizzette F.
5.0
09/03/2020
The entire experience was great from calling and asking questions to scheduling and the actual work performed. All at a very fair price. I would definitely recommend!
Description of Work
Gas Line Installation
Category
plumbing
Hire Again?
Yes

Service Provider Response

Thank you for the great review... please don't hesitate to call us for any future plumbing, AC, and heating needs!
Cynthia M.
3.0
09/03/2020
The gentleman that came to my house was very nice, very professional, but I was charged $200.00 to replace the water hoses on my water heater with maybe $5.00 worth of PVC pipe......yes, they made a huge profit on this job. The next day I discovered a leak in a whole new location which didn't exist before he came. It's disappointing to say the least.

Images

Review for ServiceOne Air Conditioning & Plumbing LLC - 755 W State Road 434, Longwood, FL - 38854539
Description of Work
Water leak repair
Category
plumbing
Cost
$200

Service Provider Response

I want to apologize for the delay in responding to this review. I have reviewed the invoice for this call and it seems that he did more than install $5.00 worth of PVC. He actually converted the accessible hot and cold water lines running to your water heater from copper and braided connectors to PEX piping. He also removed all the water from the electrical panel while there. In total our plumber was at your home for an hour, and we did have pex fittings, pex rings, and pex piping in materials. I wish you would have called us for the additional leak. If it were a warranty item, we would have happily corrected it at no charge to you. However, I am appreciative for the feedback, and we will use this as a training tool for future calls to customers. We have communicated with a couple of other reputable plumbing companies our charges for this, and have found that we were very comparable in pricing for repairs done with others. I apologize that you had a less than 100% satisfactory service experience, as our goal is to have a 100% level of satisfaction with all of our customers! Billy Gouty Owner
Frank A.
5.0
09/03/2020
Very knowledgeable and professional throughout!
Description of Work
Drain cleaning
Category
drain cleaning
Cost
$250
Hire Again?
Yes

Service Provider Response

Thank you for the great review, and for allowing us to serve you! Please don't hesitate to call us directly for any future Plumbing, AC, and Heating needs!
Donald F.
5.0
09/03/2020
It was complicated because the toilet was not standard size. They got it done and kept in contact with me at every step. I have 2 rentals and I have always been completely satisfied with them. They come out in a timely manner, keep me informed and charge an affordable price.
Description of Work
Toilet repair
Category
plumbing
Hire Again?
Yes

Service Provider Response

Dear Member, Thank you so much for allowing us to be your service provider and taking the time to give us a very nice review! We stand ready to serve all of your Plumbing, Air Conditioning, and Heating needs!
Ross D.
2.0
06/20/2020
Great but the guy never gave me the quote. He said he would email it to me the same day but that was two weeks ago
Description of Work
A quote to have my house replumbed
Category
plumbing

Phone

Address

755 W State Road 434 Ste. D

Longwood, FL 32750

Sunday
8:00 AM - 10:30 PM
Monday
8:00 AM - 10:30 PM
Tuesday
8:00 AM - 10:30 PM
Wednesday
8:00 AM - 10:30 PM
Thursday
8:00 AM - 10:30 PM
Friday
8:00 AM - 10:30 PM
Saturday
8:00 AM - 10:30 PM

Website

https://www.serviceoneac.com

Other Information

Services Not Offered

Septic Tank Work

Payment options

MasterCard
American Express
Discover
Check
Visa
Financing Available
Licensed
Trade License Number
CFC1428376
Trade License Locale
Florida
Trade License Authority
Florida: General
Trade License Expiration
08/31/2024
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
COVID-19 Update
We are actively performing full services. We are taking additional precautions to protect our customers.

Health & Safety Measures

We will wear masks and gloves when we visit your home
We will sanitize the workspace and all areas touched
All statements concerning COVID‑19 business operations and essential services are informational only, and are self‑reported and not verified by Angi.

FAQ

ServiceOne Air Conditioning & Plumbing LLC is currently rated 4.8 overall out of 5.

ServiceOne Air Conditioning & Plumbing LLC is open:

Sunday: 8:00 AM - 10:30 PM

Monday: 8:00 AM - 10:30 PM

Tuesday: 8:00 AM - 10:30 PM

Wednesday: 8:00 AM - 10:30 PM

Thursday: 8:00 AM - 10:30 PM

Friday: 8:00 AM - 10:30 PM

Saturday: 8:00 AM - 10:30 PM

ServiceOne Air Conditioning & Plumbing LLC accepts the following forms of payment: MasterCard, American Express, Discover, Check, Visa, Financing Available

No, ServiceOne Air Conditioning & Plumbing LLC does not offer free project estimates.

No, ServiceOne Air Conditioning & Plumbing LLC does not offer eco-friendly accreditations.

Yes, ServiceOne Air Conditioning & Plumbing LLC offers a 10% senior discount.

Yes, ServiceOne Air Conditioning & Plumbing LLC offers emergency services.

Yes, ServiceOne Air Conditioning & Plumbing LLC offers warranties.

ServiceOne Air Conditioning & Plumbing LLC offers the following services: Heating & Air Conditioning Repairs, Maintenance & Replacement. Air Quality & Cleaner Installation. Plumbing. Water Heater Maintenance, Repairs & Replacement. Tankless Water Heater Maintenance, Repairs & Replacement. Drain Cleaning. Whole House Repipes. Toilets Repairs & Replacements. Sewer Line Repairs & Replacement. Backflow Testing, Repairs & Replacement.