Complete Air Mechanical

Michael was on time and very professional. He checked out the system; made sure everything was running right. He was informative and gave us a tech tip for a better filter for the air handler. He took time to show us how; something that I didn't know about. Two thumbs up for Complete Air Mechanical. I will only be using them in the future.

On August 21, 2021 our home air conditioner stopped working. On August 21st my wife completed a request with our home warranty company, American Home Shield (AHS). The vendor that was assigned to us was Complete Air Mechanical of Central Florida. I immediately contacted Complete Air to see when they would be able to come out to our home. I was informed that they wouldn't be able to come out to our home until August 23rd. On August 23rd when the tech came out, he indicated that we had a leak on the inside and outside therefore the entire system needed to be replaced. The tech indicated that they would need to contact AHS to see if they wanted to have the unit repaired or if they would replace the entire unit. We were told that someone from Complete Air would contact us within a day or two to let us know. On August 25th I contacted Complete Air and spoke with Deborah to follow up with the status of Complete Air's communication with AHS. I was advised that communication with AHS had not been completed as of the 25th but she would work on it. On August 26th I contacted Deborah to follow up. Deborah indicated that AHS had agreed to replace the entire system. We were told that AHS would need to order the parts. Between August 27- September 6th, my wife and I contacted both AHS and Complete Air in order to get an update on the parts being ordered. During that time neither AHS or complete Air could provide us with the status of the parts. On September 7th, I spoke with AHS who indicated that the parts had been ordered and Complete Air should be able to have the parts by September 14th or sooner. On September 9th my wife followed up with Deborah to schedule the AC repair since the parts had been ordered. Deborah informed my wife that AHS had ordered the wrong heat strip part. Deborah indicated that a new heat strip needed to be ordered. On September 9th my wife contacted AHS. AHS indicated to my wife that the Complete Air provided them with the wrong part number to order. From September 9-13, we contacted both AHS and Complete Air who both would only point the finger at each other. The communication with Complete Air was a nightmare. We would call and never be able to get Deborah on the phone. Whenever we were able to get Deborah on the phone, she indicated that she would call us back and never do. While AHS and Complete Air are out playing a blame game, my family (two small children) and I are having to deal with sitting in a hot Florida house. I've stressed both to AHS and complete Air that my 6 year old isn't able to sustain so much heat. I've also stressed that I have solid hardwood floors that are meant to be a certain temperature or they start to expand. Welp during the process I learned that my son's health and my flooring issue is neither AHS nor Complete Air's priority. We're going on our 4th week with no AC in this hot Florida weather.

The tech was very friendly and reliable. He quickly diagnosed and resolved my problem.

Great! Johny cleaned the duct, tested it and found additional obstruction, then cleaned until all clear.

Great company with excellent customer service. Johney was very professional and went above and beyond to provide the service. I can highly recommend and will use for my annual dryer vent cleaning!!

Johnny did an excellent job, was very professional and gave me a full report of the status of our air ducts. On the scheduling end, Julie was able to schedule me for service within only a couple of days following my initial request.

On time, Polite. Direct answers on procedure and Pricing.

Johnny was here on time and did a fine job only stopping for lunch, he cleaned up after himself also. I have no complaints.

after a few tries at replacing a few parts of the old system I was very pleased at the speed with which they got me a new unit overnight.

The work was incomplete, AC was installed without filter and customer service did not provide proper solutions.