I wish I could give them a negative rating. I’m going back and forth with this company and American Home Shield Warranty company in regards to getting authorization from Complete Air to replace my AC unit. After the tech went out and stated what needed to be replaced, Julie on the dispatch team called my dad and stated the unit is 27 years old to be exact and should be replaced. I spoke to her also and she mentioned financing a unit and she sent me an invoice for a new unit. Because I’ve has been with AHS for over 20 years you would think they would replace the unit. They said Complete Air needs to send over authorization to replace the entire unit but Complete Air doesn’t want to. Im 82 years old in FL and hasn’t had a full working unit for over a month. I’m extremely frustrated with them.

Complete Air Mechanical was assigned through my home warranty. They gave me an 8am–12pm window. I confirmed the appointment and had my girlfriend take off work to be home. I missed their confirmation call while on the phone, called back shortly after, and was told I had to reschedule. No one warned me this was their policy. Darla, the admin, was rude and dismissive. The appointment was rescheduled two days later. Same window, same issue — I missed their call while in the shower, returned it 10 minutes later, and they canceled again. Darla showed zero empathy and made no effort to help. I’ve now lost two days of work and still don’t have AC. Their system is inflexible and their customer service is terrible. I highly recommend asking your warranty company to assign someone else if they try to use Complete Air Mechanical.

The appointment was response was fast, efficient, and right on time. The technician (Michael), did an exceptional job. He answered my A/C questions and completed the job to my satisfaction. Awesome warranty reference from First Home American Warranty (service fee $100), and Complete Air Mechanical for attacking the issue at hand! Thanks!!

Called for an assessment and Frank, the technician, was able to identify a couple issues and get our problems resolved quickly.

Matthew got the job done quickly! Provided tips to prevent future issues and explained everything in fashion a kid could understand. Very reasonable. Highly recommend this company for all your HVAC needs!

I learned the hard way about hiring a company before doing the research on it. A word to the wise read the bad reviews on this company before signing the contract. Many of these bad reviews are similar in a way and this if this company continues their substandard work and or what other faults they have they will continue having poor ratings possibly causing fewer new customers .They have a contract for one reason and that’s too lock you in as a customer . To cancel contract you will have to pay additional $. Reputable companies do not require a contract. You pay the full amount upfront therefore, you do not have an amount to pay to cancel their service.

Complete Air Mechanical has always been excellent.

Matt identified the problem with the coil during the HVAC tune from First American Home Warranty. The coil will now be replaced as part of my annual contract.

Tried to call this company because they where on the Angie list. Tried to explain to the lady I wanted to hire them becoase someone cancelled on me this morning. The lady was rude and then another lady tried to start yelling. I would not recommend this company for any work. Very unprofessional.

I am a professional property manager and I always work with many different contractors. Complete Air Mechanical is the worst contractor I ever see in many years. I don’t think I will see even worst contractor in the future! I bought American Home Shield (AHS) for all of my managed properties. The AC doesn’t work recently in one of my properties. AHS assigned Complete Air as my contractor. Complete Air came two times, first time they told me that they need replace the capacitor of the and they did. The AC only worked for a couple days and then stopped again. Complete Air came second time. They didn’t mention anything about “pre-existing” condition when they were at my property. But when they went back office and submitted report to AHS, they told AHS it is a pre-existing problem. Unfortunately AHS blind trust whatever the contractor said, and denied my service request. I have to spend more than $7000 to replace the AC completely. I certainly called AHS, AHS promised that they can reimburse the cost if Complete Air can modify their report. In the next two weeks, I called Complete Air every day and I was told I need to talk with the manager “Melissa”. I left tons of messages for her but she never call me back. Finally today I drove to their office and I told them that I wouldn’t leave until I talk with Melissa. Unfortunately and not surprised, Melissa is so mean, rude, and didn’t show any professionalism. I don’t know how the owner of Complete Air can tolerate such bad customer service in his company. I will not be surprised to learn Complete Air will continue to lose customer and close very soon! Never hire them! I have called ASH all my experience. Don’t waste your time and money on Complete Air!

Utilized this company through American Home Shield for two service calls in the past 10 months. Both times James, the tech, told us, before even making an evvaluation of the problem, that we needed a whole new system. Last week he evaluated the problem and found a leaking core. Stated AHS would never pay to repair, that we could repair at our expense a week later, or we could put in a NEW system the next day. We said we would wait to see what AHS would do. So we have been without A/C for a week while we waited for Complete Air to file the assessment and get a repair. Yesterday, I called AHS to find the status of the repair and was told the tech, James, had filed the issue as a leaking core, NOT DUE TO NORMAL WEAR AND TEAR. As such not covered by AHS. Now let us be perfectly clear. The unit is 15 years old! It is 2 miles from the Atlantic Ocean! It has been repaired THREE times in 3 years for coolant leaks! But a core leak is NOT NORMAL WEAR AND TEAR? So Complete Air Mechanical of Central Flordia got our repair claim denied, making it necessary to replace the system. Now I just saying, you be the judge as to whether this is a company you want to do business with! JUST SAYING!

I have had Complete Air Mechanical for many years and every service call has met my expectations. I recommend them highly.

STAY AWAY!!!! After being told by the tech (Carlos) that he would submit his report to our home warranty company today, I simply called to follow up and see if it was done yet. I spoke with Lisa in the office and she was EXTREMELY rude and unprofessional. She said she needs 24-48 hours and that it would not be done today. That is fine, but it was not what the tech told us this morning. She then starting saying "the tech would never tell you that it would be done today." So I asked her if she thought I was just making it up or hearing things? (Meanwhile, I have the conversation recorded on our Ring security camera and have verified that he told me it would be submitted today) His exact words--"oh yeah, we'll send it all in today." Lisa started screaming even more on the phone with me about how busy she is and about how much work she does in the office. It's like she started having a panic attack due to all the work she had to do. Then.... she hangs up on me! I called back and spoke with Candice, who said she understood my frustration. In the background I could hear Lisa yelling at someone else again. Telling them what happened and that she’s not going to deal with it. “She works too hard!!!” Now, I’ve received a notification from them that the job is “completed.” I guess they’re not able to help now because Lisa is so busy. What a joke!! You all should be ashamed of yourselves and your customer service skills. If you can’t keep up with the pace of the company, resign! Be thankful you have a job and do it. I’ve asked the owner, Melissa Sipple to reach out to me. Let’s see if she is as incompetent as the rest.

Great! Prompt, knowledgeable, professional, personable!

My previous AC service provider retired. I used Angi to locate a new service provider and selected Complete Air Mechanical. This company offers a "discount for an Angi referral." Be forewarned – the promised Angi discount only applies to a one-time service call. If you sign-up for one of their annual service contracts, as I did, you will not receive any Angi discount. In that case, there is no benefit in contacting Complete Air Mechanical via Angi as you will pay the same price as any person calling direct without Angi. The provider does not seem to value Angi as a source for new customers. As part of the annual service contract that I selected, I did receive a service call for the annual inspection; the service person was pleasant, and everything checked out fine. Six months later, my AC stopped cooling and I arranged another service call from Complete Air Mechanical. It was determined that there must be a leak in the system that let the coolant escape. Because the system was old, it was also determined that I needed to replace the system. I was quoted a price in two phases to replace my existing AC heat pump system, which seemed a little high. I was also offered a “stop-gap” repair to tide me over until the unit was replaced; this consisted of a leak sealant plus more coolant. The charge was over $324. I was under the impression that the repair would buy me at least a week or two. However, within only six hours, my existing system was no longer cooling again. I do not think six hours of cooling is worth $500; if I had known this was going to be the result, I never would have authorized an expenditure of $500. The next day a company representative called to see if I decided to move ahead with the new installation they had quoted. I complained about being charged $500 for six hours of cooling; the representative did not even offer an insecure “I’m so sorry to hear that,” nor was I offered a refund or an additional $500 discount on a new system installation -- no consideration of any kind! Apparently, this company is not the least bit interested in customer satisfaction. I have since terminated my service contract with Complete Air Mechanical and I will never do business with them again. I do not recommend them to you or anyone else.

Service was excellent. Everything was explained.

**Check Yelp reviews as well** Was assigned them by American Home Shield. True to the pattern here they took a week to come. Man that came said our system (4 years old) was leaking and completely out of coolant and I quote, he said “I’ve never seen that before” and that we needed new copper pipes. Of course AHS said this wasn’t covered so I’m thinking if not covered I’m going to go with someone trusted and has good reviews, Nunez AC. I called them at 7PM the night I found all this out. It is now 10:42 AM the next day and he was here and diagnosed the problem in literally 10 minutes and no where near what this company told us - #1 it is a valve (which has happened in the past) AND #2 Coolant/Freon is full. Complete Air Mechanical of Central FL should be ashamed of themselves and should just sell used cars - they are dirty and dishonest! I’ll be cancelling my AHS as soon as I can too! If any questions to the validity of this just respond and I will provide copy of the invoice left with us. IF YOUR HOME WARRANTY ASSIGNS THEM ASK TO BE REASSIGNED. USING THEM WILL BE A WASTE OF YOUR TIME AND MONEY!

Wayne is a very experienced AC technician, and he repaired our AC with amazing results. Thank you for sending him out to us.

Service was done done quickly, technician was both professional and pleasant.

Will worked with my son (who lives in the property) and taught him how to keep the same thing from happening again. Nice work!

great - very professional - office staff and technicians. Answered all our questions and made sure everything worked correctly.

Very professional. They called to set up an appointment right away and the tech came over to our house on time. They did a great job cleaning and sanitizing all the air ducts in our house and the place smells great. Would definitely hire them again!

Tech came to our house on time and finished in a very prompt manner. He was friendly and professional. We had 12 vents cleaned and sanitized and the place smells great.

Tech did a great job , very timely , cleanly , pleasant. Highly recommended. Really great job.

Chris was fast and efficient.