Sunsation Pools & Spas Inc
About us
Additional address: PO Box 5163 Largo, FL 33779. Additional services: brick pavers & coping, travertine, marble decking, patios & driveways, pool enclosures, outdoor kitchens, waterfall & water features, leak detection, pool heating, cooling, automation systems, salt chlorination systems, design consultation, pool equipment repair, pumps, filters & skimmers. **New Pool Work is to be limited to Pinellas County**
Business highlights
Services we offer
& pebble finishes, New pool & spa construction, kool decking, new equipment, paver driveways, pavers and travertine, pool resurfacing, quartz, remodeling, spa additions, textured acrylic decking, null
Amenities
Free Estimates
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 1% |
"This customer has been harassing this company for more than a 6 mos. contacting many municipalities including BBB. This customer was not left with a leak in his pool or garbage on his property. He left a balance of $475.00 unpaid after multiple phone calls for payment.. We did not hear from this customer from 2011 until early this year. After answering everything from BBB and Consumer Complaints Bureau, the complaints were deemed unwarranted due to an unpaid balance and a 1 year warranty."
"We spoke to this customer on 7/30/14 in the pm and told her that Dave would call her early next week when he returned from vacation. We are sorry that this is not timely enough for this customer but we are running 2 weeks for estimates and 6-8 weeks to start new jobs. Our sincere apologies."
"We never received a phone call from this customer nor a message."
"After the original estimate the homeowner wanted to make some custom changes involving a bench in the pool. She spoke to the salesperson who unfortunately gave her a ballpark figure, which as a rule we do not like to do especially pertaining to structures in the pool. The salesperson went over the change with me (owner/engineer) and the cost was different than the ballpark price quoted. I went to meet with her to go over the pricing and explain what had to be done. I also gave an additional discount for the inconvenience."
"We have been to this job several times and have fixed this issue before with the cap tile. Unfortunately because of movement in the deck and a stress crack that goes to the pool where the cap tiles lay this may happen again. I apologize that it took longer than they expected for us to fix this again but it is the busiest time of the season for pool companies and the rainy season as well. Our customers satisfaction means a great deal to us and we are in touch with this customer to see what would be the best option for a permanent fix."
We would especially like to thank Josephine (office manager) at Sunsation for her great attitude and helpful suggestions.
After thinking it over, I did not seek another estimate. I had a good feeling about this company since I read the reviews here on Angie's List. I went ahead and signed the proposal.
Sunsation had a backlog of work but they were able to begin in a few weeks. There were rain delays but all was worth the wait. The pool was completed and filling on the 31st of March.
Lawrence was the Superintendent and we had great communication by phone and text message. The pool, built in 1958, is now pristine again and I am so happy!
Highly recommend.
"We are quoting 4 wks from when the contract is signed to begin a resurfacing job. This contract was signed on 2/10/14 and completed by 3/14/14. Which is as close to a month as we can get when you are fighting the rain. We always responded to the many phone calls from Mrs. [removed member name] and tried to do what we promised. Rain hurts us in a domino effect where resurfaces that were scheduled push out others that were in the que. I believe we did the best to our ability getting this job done in the 4 wks quoted. I am happy she was at least satisfied with the quality of the work."
"I spoke with [Member name removed] today to understand why they would not feel comfortable referring us to their neighbors and was happy to learn that it was only because of our location being a distance from them. I told them for remodels it is not a problem and would be glad to help any of their neighbors in the future. [Member name removed] did not mean it to affect our company in a negative way."
We got estimates from several highly rated companies, each of which would have done a good job, I'm sure. We selected Steve and Sunsation because of his good ideas regarding the replumbing of our pool. This was a 30 year old pool with an antiquated pop-up 'floor cleaning system' that didn't work. Steve suggested moving the vacuum line and that has proved to be an excellent idea. Our pool cleaner is now able to keep up with the many leaves that fall (it is not screened) with a shorter hose. Sunsation has a showroom to help pick the type and pattern of pavers as well as a manufacturer's website that was quite helpful. We had lots and lots of questions and Steve came back several times with much patience. Before the pool work was to begin, we had another contractor rework a patio and also the gutters. Steve had good suggestions for that, including changing our French Drain system to a 'deco drain' that looks soooo much better. I also called a few of his references (I wanted to know what they thought a few years down the road) and previous customers were very helpful.
Rain delayed the start of the work, but that did not upset us, and Sunsation kept us informed. Once the work started, I we were more than impressed with the work ethic of his crews. The worked hard and fast in the Florida August heat. There was always a lead person who was there to answer questions. When the deck work began, someone suggested connecting the deck with the small slab outside a bathroom door. That really improved the look and was another good idea that I would not have come up with on my own. There was an extra charge, but worth it. Another example - Steve recommended we keep our existing ladder because its quality is better than what is made today. We certainly appreciated that.
As the work completed, the crews were good to come back and fix areas of concern - some pavers were damaged and replaced; deco drain needed to be trimmed, additional sand was needed in some areas.
My only disappointment was the stairs. I mistakenly thought the stairs would have rounded edges, but they used the flat pavers, including the spacer bumps on the edges. They came back several times to grind edges and change the way they met the railings and we finally agreed to call it done. In my mind we paid top dollar and I expected a more finished look to the stairs. The rest is beautiful, though, and I am very pleased overall.
Licensing
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