"I appreciate you bringing this to our attention ( please call the office if you are ever unhappy- we need to make it right for you!) I will be in touch promptly. Revision: We made several phone calls in attempt to return and grout the toilet with no reply. We always welcome the opportunity to make things right if we are able."

"Glad to hear that everything went well! Thank you for taking a moment to share your experience! Will pass the compliment on to John :) we appreciate your business!"

"Thank you! So glad we have never let you down! Please let us know anytime if we ever disappoint in any way! You are a great customer and your feedback is greatly appreciated and very important to our success! Happy new year!"

"Awesome! Thank you for your confidence!"

"So happy we were able to help with the problem and to help you save money! Very kind of you to share your experience, and for your generosity - lunch was a treat! We appreciate it!"

"Dear Mr. [Member Name Removed], Thank you for your inquiry/feedback regarding the service and invoice for work performed at your home. It is never a good thing to hear that we have disappointed a customer. I did speak with you twice, and forwarded your information to the service manager to investigate. The time at your home (per GPS tracking was 4:20 to 5:27) and the service tech (who has been with us for 26 years - as our stoppage technician) gave back his report as follows: Ran the K-60 power sewer machine through the cleanout up towards the unit. Found no stoppage in main line. Used plunger and auger to clear localized stoppage at fixture. Adjusted water level in 2nd toilet. (He then noted that the toilet has a long crack around the handle and that he recommended replacement of the toilet.) We always flush and run water through the line to make sure that the line is clear before we leave. Stoppages cannot be guaranteed as we have no way of knowing what is introduced into the system after we leave. Often it is simply too much of a not easily degraded brand of toilet tissue, and can reoccur repeatedly. I apologize that no one returned your call with a resolution. The manager looked into it so I assumed he had called you to discuss. I am however confused by the statement that no machine was used, when you stated yourself that the handyman used the same machine that we used? It would not be like our sewer tech to make notes that weren't accurate. We have a $189.00 minimum which includes a use of the equipment for up to an hour. Additionally we bill $22.00/quarter hour thereafter, so your bill looks solid on Steve's part. Not knowing that the service manager had not returned your call, and having not received payment in 16 months and having sent several reminders, it would be our secretary's job to see that the bill be written off to collections. We do make every attempt to contact our customers to avoid the collection process, but she has protocol to follow as well. I appreciate your payment, but seeing that there was a definite communication error on our part, I am willing to issue a partial (half of the invoice amount) refund, as a gesture of good faith. I do not feel that a full refund is warranted since all evidence on our end support that the time and equipment charges were correct. I hope that this will prove satisfactory on your end. As a side note, please know that if a stoppage does re-occur within 7 days, we waive the $79.00 service call and the $38 equipment charge and charge only the labor by the quarter hour. I find it regrettable that this was not handled properly as of our last conversation. We appreciate your business and do our best to resolve matters amicably. I will contact my collection agency to ensure proper handling and dismissal of this matter."

"Thank you [Member Name Removed]! We appreciate the opportunities you have given us over the past two years to assist you when your plumbing acts up! It can be stressful when emergencies arise, and we strive to make the process as pain free as possible! We appreciate your review! :-)"

"Thank you for taking the time to send your feedback! I know that you have been a valued customer for at least 17 years, and we do appreciate the confidence that you place in us by allowing us to service your commercial and residential properties! As always, we are here if you need us!"