SAVVY ENTERPRIZES INC

"I RUN AN ON-SITE COMPUTER/NETWORK TROUBLESHOOTING, INSTALLATION AND INSTRUCTION COMPANY. I SET APPOINTMENTS WITH THE CUSTOMER FOR A SET TIME OF ARRIVAL FOR THAT APPOINTMENT (MOST SERVICES NEED YOU TO BE AVAILABLE FROM 8-1 OR 12-4), SOME CUSTOMERS WANT TO LEARN MORE AND NEED EXTRA TIME. IF YOU SET AN APPOINTMENT THAT IS IN THE AFTERNOON, 2 OR 3 APPOINTMENTS INTO THAT DAY I SOMETIMES NEED TO READJUST THE SCHEDULED TIME. THIS IS UNFORTUNATE, BUT IS A SELDOM OCCURRENCE. QUOTATION OF PRICE? I HAVE TO RELY ON PREVIOUS JOBS FOR AN AVERAGE PRICE. WHEN I QUOTE A JOB THIS IS ONLY A GUESTIMATE! I'M A PROFESSIONAL AND QUALIFIED COMPUTER/NETWORK TECHNICIAN AND DO THE WORK AS QUICKLY AS POSSIBLE. IN INFORMATION TECHNOLOGY THERE ARE MANY VARIABLES SOME OF WHICH ARE COMPUTER SPEED, INTERNET CONNECTION SPEEDS, AMOUNT OF DATA NEEDED, EITHER DOWNLOADED OR TRANSFERRED. THIS IS WHY I HAVE TO CHARGE AN HOURLY RATE FOR MY SERVICES, BECAUSE THESE SPEEDS VARY GREATLY. AM I KNOWLEDGEABLE? YES! DO I OWN OUTLOOK 2007? NO. THIS PROGRAM HAS ONLY CHANGED IN THE WAY WE VIEW THE SCREEN (LAYOUT). THIS CUSTOMER WANTED "EARTHLINK EMAIL" SETUP IN OUTLOOK; I HAD NO PROBLEMS SETTING UP THIS ACCOUNT. THE PROBLEM WAS THE EARTHLINK EMAIL SERVER, REALLY SLOW IN RESPONDING. THIS I HAVE NO CONTROL OVER. YOU FAILED TO MENTION THAT I SET UP A GMAIL ACCOUNT FOR YOU WHICH TOOK ADDITIONAL TIME ALSO ADDED THE ACCOUNT TO OUTLOOK AND TESTED ACCOUNT. NETWORKING PROBLEMS INVOLVED THE DIFFERENT TYPES OF NORTON INTERNET SECURITIES THAT WERE INSTALLED ON THE DIFFERENT COMPUTERS. NORTON FIREWALL INVOLVES CONFIGURING EACH COMPUTER TO ALLOW FILE SHARING, INTERNET SHARING AND PRINTER SHARING. THIS TAKES TIME TO SETUP. ON THIS JOB I ALSO HAD TO FISH WIRES BEHIND A BUILT-IN COMPUTER/BOOKCASE PIECE OF FURNITURE. INSTALLED NEW PRINTER (SHARED) BUT BECAUSE OF DIFFERENT OPERATING SYSTEMS IN THE NETWORK (VISTA/XP) TWO DIFFERENT PRINTER DRIVERS HAD TO BE DOWNLOADED AND INSTALLED FROM THE INTERNET. THE FILES NEEDED TO BE TRANSFERRED WERE ON A COMPUTER WHICH WAS PROCESSING AT A CRAWL. I HAD TO PERFORM A SYSTEM TUNE-UP ON THIS PC IN ORDER TO GET ONLY A REASONABLE TRANSFER SPEED (TAKES TIME). AT THE PRICE I CHARGE FOR MY SERVICE (CHECK OTHER COMPANIES PRICES), I CANNOT GIVE A LIFETIME WARRANTY BECAUSE OF THE UPDATES FROM COMPANIES SUCH AS MICROSOFT & NORTON ETC, THAT OFTEN CHANGE THE CONFIGURATION OF THE SYSTEM FILES. SOME OF THESE UPDATES CREATE ISSUES AND SYSTEMS NEED TO BE RECONFIGURED. IT IS NOT TRUE THAT I'M NOT KNOWLEDGEABLE ON NEW SOFTWARE PROGRAMS. CALL ME I'LL PROVE IT!!!"

"WHEN I LEFT THIS LOCATION THE PRINTER AND NETWORK WERE BOTH FINE. ON DIAGNOSIS OF THE LAPTOP, I FOUND THAT THE WIRELESS CARD WAS FAILING AND I DOWNLOADED THE NEWEST UPDATED DRIVER WHICH RESOLVED THE ISSUE. I DID MENTION HOWEVER THAT A REPLACEMENT MAY BE REQUIRED IF THE CARD WOULD NOT KEEP A CONNECTION. THE REASON THE COMPUTER WAS RUNNING SO SLOW WAS BECAUSE NO ANTI-VIRUS OR ANTI-SPYWARE PROGRAMS WERE INSTALLED, AND AS A RESULT OF THIS THE COMPUTER WAS INFECTED WITH MANY VIRUSES/SPYWARE INFECTIONS. IT IS A MUST IF CONNECTED TO THE INTERNET TO HAVE CURRENT PROTECTION AGAINST INFECTIONS THAT RUN WILD ON THE INTERNET. I TRIED TO SETUP ANOTHER APPOINTMENT TO INSTALL A NEW WIRELESS CARD TO RESOLVE THE MEMBER'S PROBLEM, HE REFUSED THIS OFFER. NO WIRELESS NETWORK CONNECTION RESULTS IN NO CONNECTIVITY TO THE PRINTER OR THE ABILITY TO DOWNLOAD E-MAIL, OR SURF THE WEB. COMPUTER PROBLEMS ARE CAUSED BY EITHER HARDWARE OR SOFTWARE FAILURES. MEMBERS SHOULD HAVE THEIR COMPUTERS MAINTAINED ON A REGULAR BASIS, JUST LIKE A CAR IT NEEDS TO BE SERVICED, FOR THE BEST PERFORMANCE."

"THANK YOU FOR YOUR KIND WORDS AND YOUR BUSINESS. HOPE TO HELP YOU WITH YOUR COMPUTER NEEDS IN THE FUTURE."

"THANKS FOR YOUR BUSINESS. I LOOK FORWARD TO MEETING WITH YOU THE NEXT TIME YOUR COMPUTERS NEEDS SERVICING. NOW PROVIDING PERSONAL TRANSPORTATION SOLUTIONS IN ST. PETERBURG, FL WITH MY NEW LIMO SERVICE."

"BOTH COMPUTERS HAD VIRUSES THAT HAD DAMAGED THE OPERATING SYSTEMS. A COMPLETE INSTALL OF OPERATING SYSTEMS, PROGRAMS, PRINTERS, AN-TIVIRUS AND ANTI-SPYWARE WAS NECESSARY. IN ADDITION TO THIS THE HOT SYNC OF THE CELL PHONE TO ALL CONTACTS HAD TO BE INSTALLED AND SETUP. QUICKEN WAS ALSO CORRUPT AND HAD TO BE REINSTALLED FROM A BACKUP I HAD PERFORMED. A NOTE TO ALL QUICKEN USERS "NORTON INTERNET SECURITIES" CONFLICTS WITH A QUICKEN MULTIUSER NETWORK ENVIRONMENT. AFTER SPEAKING WITH QUICKEN TECH'S FOR MANY HOURS WE FOUND THIS OUT. THUS WE HAD TO REINSTALL ANOTHER MANUFACTURES AN-TIVIRUS SOFTWARE."