ABC PEST CONTROL, INC.

"Thank you for your nice comments."

"ABC Pest Control had serviced this client for over 9 years without incident. They state the last service was performed in 2015 but our records show they left our company back in August of 2013. We believe there may be a mistake on who was servicing their home this year. We hope you will check your records and adjust your comments. Thank You!"

"Customer did sign up for our Green Landscape Service which is a monthly service that includes the lawn and ornamental shrubs for pest control and fertilization. Service was started on September 22nd, of 2014. Customer called our office on 12/1/2014 with intent to cancel because they say they saw no improvement. ABC explained that our service normally takes at least three to four applications to really start improving the looks of the landscape and that we were in the middle of winter when most plants and the lawn is dormant, Customer did say that we did do a good job at ridding her lawn of all the ants they had and agreed to wait and see how additional services go. Customer cancelled service on 2/16/2015 but then called in to restart services the following day and told ABC they would be posting bad notes about the company on social media. On 2/20/2014 customer demanded copy of his one year service contract be mailed to them so he could have his lawyer review. Customer continued service until the end of his contracted term then cancelled."

"ABC Pest Control, Inc. has never serviced this account and has no records of his location in our system going back to the year 2009. ABC asks that you please check you re- verify the company that you had doing your services and correct our listing."

"We appreciate your review [member name removed]. We are happy to have you as one of our client partners!"

"Unforunately poor payment history, on monthly payment plan to catch up. Been in collection since 9/2011. He has expressed on-going weed issues. Tech recommended he fix his sprinkler system. Yard keeps drying out, weeds take over. Mgr/Tech did everything he asked for. Tech called him after every service to give him a report on his lawn condition, what he needed to do, and sent him the workorder with tech's instructions."

"It is unforunate this member experienced delays in servicing her house at the specific time she requested. Our normal business practice is to give a two hour window. She was serviced and the follow up was completed. Can not comfirm the rest of her comments. She did not make any complaints to the office about the service not working. Hope she gives us another opportunity to build the relationship."

"A contract to service the property was signed on 5/27/11. The first service (customer has invoice with service date) was performed on 6-25-11. Customer says that 3 days later the lawn turned for the worst. ABC treated the sod with a fungicide, insecticide, and liquid iron. Turf grass severely infected with fungus due to over-watering, excessive rain, and poor quality sod (mislaid by their contractor) will show signs of yellowing following the fungicide application. This is common as the infected turf tries to recover. Many lawns take several months to recover (Customer cancelled ABC within 20 days of first service without ever paying for service) Even though ABC sent a supervisor to the home and showed them the problem with the turf was due to Poor Quality sod, not installed properly, and severely over-watered, the customer continued to blame ABC for all their problems. ABC made several attempts to stop the customer from cancelling their contract letting them know that ABC wants to continue working with them but it would take time (several months) and effort on both parties to get the grass looking good. Customer refused to listen to common sense that the work ABC did in 20 days was not going to cure their turf grass problem immediately. Customer cancelled service and they were informed of the contract service fees. Once service is cancelled or not paid for, ABC stops providing any assistance or services. They were in breach of contract at that time. Apparently the former customer had no warranty with the sod company and is trying to blame ABC for their loss. Notes in ABC's system also indicate that not only has customer not paid one penny for any of ABC's services but also during a conversation with ABC, customer stated they had not paid for the sod as of 7-7-11 (over 50 days since sod was installed). Customer's outstanding balance with ABC stands at $310.25 which is still past due and heading for a collection agency."