Founded 2009 • With Angi since November 2009
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J&L Air Conditioning strives for excellence and customer satisfaction on each and every contact we have with a customer. We are sorry we did not meet your expectations. However, here are the facts 1. Michael wasn't even there nor did the technician ever speak with him. All correspondence went thru Verna. 2. Your system was installed improperly, is oversized, installed by friend of a friend and was unpermitted. The Goodman unit should be a 3ton not a 3 1/2 ton. 3. Your leak was in the condensing coil and the part was under warranty which was why we recommended to replace the coil while it is still under warranty since it's a limited warranty because the unit was never registered, so the unit only has a 5 year warranty and the unit is already 56 months old (stated by Goodman). 4. Verna was given options with pricing (A) recharge unit with R-22 (old refrigerant) and see how long it holds, not recommended (B) replace warranty coil while it is still under warranty, Labor, Travel, R-22 Freon, Dryer and materials are not under warranty Verna, went with option A because she wanted to shop price. 5. The $354 was for a $68 service call, $79 for a leak check and the remaining $207 was for the R-22 Freon. No options were chosen to patch the coil never stated that it couldn't be repaired. 6. A "pinhole leak" does not leak out in 2 days 7. In response to J&L's responsiveness and punctuality we were at your door within 90 mins of your call into the office and you chose option A. 8. J&L Air Conditioning has a satisfaction guarantee. J&L was not called until Sunday afternoon, by Michael. He spoke to the answering service and thought we were a friend or family member that could do the job cheaper like $450 or something. 9. J&L was not contacted till Monday morning to order the coil which was not in stock it was in Miami. The customer was notified and kept informed of this. 10. For someone to be $400 less almost 1/2 the cost I would guarantee that they did not give new R-22, there was no filter dryer and the unit was not vacuum pumped down. If you call around in this area our prices are in line with all the other licensed bonded reputable A/C companies in our area.Phone
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11550 Grovewood Blvd
Land O Lakes, FL 34638
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