Polk County Window and Door
About us
Your home is due for new windows and doors, and you look forward to all the benefits you'll receive from these additions. However, there are numerous window and door options on the market - how do you find the level of performance you want for your home? At Polk County Window and Door, we've got windows and doors that are worthy of your investment, and they're all proudly made in the USA! Based in Lakeland, Florida, we are a locally owned window and door replacement contractor offering exceptional service to homeowners in Polk County. Contact us today to get started.
Business highlights
Services we offer
We sell and replace windows, and exterior doors in existing residential homes, including manufactured homes., sliding glass doors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 75% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 8% |
"Thank you for your kind words! It was a pleasure providing you with 5 star service!"
His windows are made by Simonton. I did some research so I knew ahead of time what to expect. Simonton is a great product and the label change makes it affordable for the everyday customer. I love the windows!
I would not hesitate to call Polk County Window and Door for ANY job. They're the type of company I prefer because they do their own work and I like to support the small business owners.
One window that was placed ended up being crooked, so it had to be balanced and masked to seem straight to the naked eye.
Provider never followed through with a requested storm door, one which to this day has not been mentioned. Sliding door still stick, and when the provider returned he blamed it on the house shifting, which was totally untrue. Provider took measurements again and stated they'd return to install new doors that would fit better (paid for by me), however after 2 weeks of not getting the numbers requested for cost, he stated that he tried to call and text but never received a call back. This is false due to the fact that we have an answering machine and also receive all of our text messages.
After texting and asking again for numbers, the provider, Bill, stated that he'd get them to me..........forward 12 hours later I texted Bill stating that we'll get our fix elsewhere.
Final result, Polk County Window & Door abandoned the job that needed fixes caused by them. Bill McCeldry seems like a nice guy face to face, however his business practices are way below the status of professional. I would not recommend this company to an enemy. Do yourself a favor and skip past this company.
"After meeting with the homeowner at his house and inspecting the sliding glass door and the area surrounding the door, it was determined that the support beam above the header of the sliding glass door had sagged, which is a house structural issue, not a door issue. The sagging of the beam was not a result of faulty installation on my company's part. The sagging of the beam is a structural issue. As I explained to the homeowner, the sagging of the beam was placing pressure on the sliding glass door and causing the panels to stick. I visually pointed out the dip in the beam to the homeowner and he acknowledged that he was able to see the dip in the middle of the beam. The homeowner, after the door was installed, had a motorized hurricane shutter installed above the sliding glass door, which also may be placing pressure on the beam over the door. I also spoke to the builder and explained to him what I had discovered. I made a suggestion to order shorter panels in order to prevent the panels from rubbing on the sagging beam, so the homeowner would not have to take down his hurricane shutter. The style of the sliding glass door installed in the home was decided by the builder, not my company. As explained to the homeowner, if he was not satisfied with the door handle, it is under warranty and can be replaced. I put a price together to replace the door panels and texted it to the homeowner. I never received a response to my text and later found out when I spoke to the homeowner that I inadvertently sent the text to the wrong phone number. When I went to the homeowner's house to bring two window screens, I left the homeowner a quote on the price of a storm door. The homeowner later acknowledged receipt of the quote and was looking to order the storm door at a later time. One window that was installed was not level due to the heavy rain that began to pour during the installation. My main concern at that time, because of the pouring rain, was to get the window in and close the hole. The window was later leveled to the homeowners satisfaction. Customer service is my main priority and my company has thousands of satisfied customers. Many of my customers have become repeat customers, requesting additional projects to be completed on their homes. I have also been providing and installing windows and doors for the builder who built this homeowner's house for over fifteen years. My intention is to never knowingly upset or disrespect a customer."
Licensing
State Contractor License Requirements
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