V E Quillen Roofing & Consulting Services Inc

"First of all the completion date was not 04/26/19 and the work was not done in 2016 . The fascia wood was repaired in March of 2015 for $900 with a one year guarantee (after negotiating a $200 discount from our original bid of $1,100). The guarantee expired in March of 2016. There was a repair done in 2016 as well for $1,440, but it was done to fix a leak in the garage to the left of the front door. It took four years for the fascia wood at the back of the house to go bad again. Since we only worked on the roof directly above the bad fascia wood and installed new fascia wood, we had no idea that a leak would develop further up the roof and cause this fascia wood to rot again. The source of this leak at this time is further up the roof. It will be necessary to do a much larger repair now, in order to stop the leak. Our new bid price was done with consideration of the work that was paid for previously. We did not price the new work to do as large of a repair as we plan to do at this time. The repair will be larger than the asking price would indicate. That is because we want to help the owner as best we can, under the circumstances. The leak in the back above the bad fascia wood and the leak in the front over the garage are proof positive that this roof is failing and will continue to get worse until a new roof is installed. You simply can't pay for a leak repair and get a whole new roof. And, we can't extend a one year guarantee out to four years, or we will surely go out of business. We are ready, willing, and able to come back and fix this leak and install new fascia wood at the discounted rate that we offered."

"We only do bids to fix the problem that we find when we are called out to check a roof leak. In this case there was an obvious leak in the flashing and return below a long valley. So, we did a bid to redo the flashing and return only, since the valley showed no evidence of a valley leak. The bid was approved. We fixed the leak and replaced any bad wood found there at the time. This leak was fixed at that time. Then 10 months later the valley located above this flashing started to leak, which had nothing to do with the original flashing repair, although the water flowed down under our flashing repair materials and dripped out in the same spot. We checked it out and did a bid to redo the valley. But the member did not approve our bid. Old roofs can start to leak anywhere on the entire roof. A repair only applies to that spot. To prevent leaks on the entire roof, a whole new roof must be installed. Water can easily run from a new leak and seep under the new materials installed on a previous repair, especially under a valley. In order to prevent this scenario, every flashing repair done below a valley would require the valley to be done at the same time, even if it isn't leaking. Since valleys leak less frequently than flashing & returns, all flashing bids would be blown up into a much larger bid that normally isn't necessary. We clearly state in our bid that there is no valley rebuild work included in this bid because no evidence of a valley leak was found at the time. Should the valley start to leak later, we will do another bid for the valley at that time. Unfortunately, the member mistakenly thought that fixing the flashing would prevent the old roof from leaking in another place later. No credit was due, because the flashing and valley above it are two separate and distinct components of the roofing system. Fixing a leak does not prevent new leaks from occurring anywhere else on the entire roof. The very fact that the roof started leaking, was proof positive that the roof had started to fail, and more leaks would be coming until a new roof gets installed. You just can't expect the whole roof to be leak free, when you only repaired one failing spot, especially when the roof is near the end of it's life.."

"We had more rain in the month of May than we had for 124 years. Then June was just as bad. We actually got less work done in June than we did in May. So we got overwhelmed with roof leak repair requests, just like the entire roofing industry in South Florida. Some roofers turned off their phones, because they just couldn't accept any more business. Others put messages on their answering machines that said please do not leave a message as we are not accepting any new business at this time. we did neither. We just kept accepting the calls, and handled as many as we possibly could. Many roofers got backed up with jobs as far as six months. There just wasn't enough roofers to meet the demand in the South Florida area. We have worked double shifts for four months now. The pressure is just now starting to ease a little. We try to tell each customer, when we are there looking at their roof leak, to please call us if they don't receive their bid as quickly as they want to. Running with a two month backlog of approved roof repair jobs and a one month backlog of repair bids to get out the door, is frustrating for our customers as well as it is for us. We are very sorry that we haven't been able to handle all roof leak repairs as quickly as our customers want us to. This once in 124 years event, has been quite difficult to handle. But we are doing our best and putting in double shifts in order to try to keep up. We just can't seem to please all of the people all of the time during this extreme weather event. Many people actually do not realize the extent of this weather phenomenon. To those who do, we want to extend our heart felt gratitude. We appreciate you and look forward to getting back to a normal schedule for the roof leak repairs so badly needed by our loyal and faithful customers."

"Roofs of this type have a 25 year life expectancy. This roof is 23 years old. It could easily have started leaking from the old materials surrounding the area we repaired. Regardless of this fact, the patch we did in 2012 was under guarantee for one year, yet it lasted 5 years plus."

"Hurricane Irma caused hundreds of calls to come in so fast that we simply couldn't keep up with all the telephone calls. We try to get back to everyone who leaves a message. Unfortunately, this call obviously fell through the cracks. We apologize to this member, and wish her the best."