Red Rhino Leak Detection Inc
About us
SUPER SERVICE AWARD WINNER 7 YEARS IN A ROW! Finding a pool leak detection company you can trust is difficult. That's why we back every job with our 100% satisfaction guarantee with 3 easy steps -You call, We find it, and We fix it. Our time-tested process saves you time and money from unresolved pool leaks. Our Mission is to WOW customers by resolving their pool leaks with remarkable service. Call today and let us take you by the hand from start to finish. West Palm Beach (561) 697-4290; Naples/Fort Myers (239) 234- 2554; Fort Lauderdale (954) 636-7549; Martin/St.Lucie (772) 828-2008; Orlando (407) 803-5233; Jacksonville (904) 694- 8503; Tampa (813) 775-2295; Sarasota (941) 210-5276; Melbourne (321) 270-3383.
Business highlights
Services we offer
Residential & commercial leak detection, repair - pools & spas.
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 90% | ||
| 3% | ||
| 4% | ||
| 1% | ||
| 2% |
I called Red Rhino and scheduled a leak detection appointment. I paid $350 for the leak detection which I thought was a little over priced. They did find the leak and made a temporary fix. Red Rhino's employee (Pat) was very helpful.
I scheduled a proper leak fix and another team member came and fixed the leak. Again, the employee was very professional and very helpful. I was charged another $350 to fix the leak (empty my spa, remove the concrete, add new concrete/cement and re-finish the spot). This time I thought that $350 was pretty cheap.
The total cost was $700. I think the global price is reasonable / normal for the problem I had. In my opinion, I just believe that $350 for the leak detection is over priced but $350 for fixing the leak is inexpensive.
"Hey [Member name removed]! Thank you for your response. I am thrilled that you have received great service and enjoyed the professionalism of our technicians. The pricing you received for the leak detection is standard for all of our customers who are in need of a pool/spa leak detection. That pricing is based on what we provide (full testing on all plumbing lines, equipment, and the interior surface of the pool) as well as a 60 day warrantee and the guarantee to find your leak, which might be different from other companies who might charge a little less for a leak detection. There are also companies who charge a little more than us for a leak detection. We also credited $100 of the money spent on the leak detection towards the cost of the proper fix. So, another way you could look at the break down after the leak was fixed was that you paid $250 for the leak detection and $450 for the repair. Either way, I am thankful that your leak has been properly fixed and that your pool is no longer losing water. Thanks again for your review and look forward to helping you in the future, should you need our services again. I hope this helps! - Tim Woodward Branch Manager"
"Thank you for taking a few minutes to review our company - the other members benefit from your efforts. I think that you summed up exactly the feeling we want our customers to have when you said, "I hope there will be no more leaks, but if they do occur by all means I would hire Red Rhino to do the work." All the best to you!"
"Thank you for your review of our company. Love your comment about the A+. So glad we could help you to resolve your problem. Thank you, Cheryl"
"Thank you for your review of our company. Glad we could help you resolve your leak problem. It's great to hear such good things about our technicians and how they represent our company. It's a pleasure to serve you. Thanks again, Cheryl"
"Thank you for your review of our company. It is a pleasure to serve you. Cheryl"
"Thank you for your review of our company. Great to hear our technicians are doing such a great job. Thanks, Cheryl"
"Thank you for your review, we appreciate your business. Cheryl"
"Thank you for your review. So glad we could help you resolve you problem and get things working properly again. We appreciate your business. Thanks, Cheryl"
"Thank you for your review of our company. This is exactly how our company operates, with honesty and integrity. We are in the business of taking care of people. Glad we could help you with your pool. Thanks, Cheryl"
"Thank you for the great review. So glad we could help you resolve your pool problem. Thanks, Cheryl"
"Thank you for posting the review of our company. So glad we could help you to resolve your problem, this is exactly what we want to achieve when servicing our customers. We strive to be the best in what we do. Thanks again, Cheryl"
"Thank you for the review of our company, we love to hear that customers are happy with our service. Glad your pool is holding water. Thanks, Cheryl"
"Thank you for your review of our company. We love hearing that our techs are doing a great job. Thanks, Cheryl"
The technician, Stephen Johnson knocked on my door at exactly the appointment time. He set up his equipment to verify all the pipes and to rule out that the leak was not between the pool and the pump. Next he jumped into the pool with goggles and went inch by inch checking all the tiles at the top of the pool. This took over an hour. He found several areas of concern. He applied a temporary patch. He sent me a complete report including pictures and a quote for the repair needed while he was still in my backyard. He was very knowledgeable and personable. I was very impressive with Stephen and his employer.
I had spoken with another local leak detection place, who originally told me that the fee was $250 but if they needed to get into the pool it would be another $100. I am not sure how anybody could solve this problem without getting in the water.
I highly recommend Red Rhino and I am very happy that I finally have the problem resolved.
"[Member name removed], thank you very much for your business and the great review. We appreciate it very much. Cheryl"
"[Member Name Removed], thank you for your business and the great review. Cheryl"
"[Member Name], thank you very much for the review of our company. We really love hearing what customers think of our work. So glad we could help the the river rock deck. All the best, Cheryl"
"Thanks for your business and for reviewing on our company on Angie's List. All the best! Brian"
On Thursday of last week I called to make an appointment to get an estimate for a leak I have in my pool. I was told that they were very busy and that the first available appointment would be Tuesday (yesterday) May 6, from 2pm-5pm. I am losing water daily so I reluctantly made the appointment. That was yesterday. My wife waited all day from 12pm until 7pm yesterday but nothing. After waiting 5 days and refilling my pool daily, NO ONE SHOWED UP, NO ONE CALLED TO RESCHEDULE, NO ONE CALLED TO SAY THEY WERE RUNNING LATE, NOTHING. They wasted our time, our energy, our efforts to have someone there when they arrived, and they wasted 5 days of refilling the pool of water. Do not use them if you need someone reliable, punctual and/or professional. Just another typical south Florida contractor you have to beg to come out so you can give them money.
UPDATE:
Obviously my initial review got their attention. On Thursday, May 8 I received a call from Brian from Red Rhino who apologized and admitted that somehow my appointment fell through the cracks. Brian offered to come out that day to locate my leak and offered to discount the service $100. He came out that day located the leak at the pool light and applied an epoxy. Total charge was $195 and the problem was resolved.
"Unfortunately this experience was the result of a simple mistake. This customer called on Wednesday 4/30 to schedule an appointment, and the person in our office accidentally clicked the wrong date on our digital calendar (the rep scheduled the job for Tuesday 4/29 rather than Tuesday 5/6). Since the job was scheduled for a date in the past and never even knew it! As soon as we found out the mistake (from reading this review) we promptly rushed out to complete the work, and offered the customer a significant discount for the inconvenience. Making mistakes from time to time is part of being human. I believe we resolved this error in an understanding and professional way. Jake"
"Hello, I'm sorry that you felt that you paid too much compared to the value you received from our company. Leak detection and repair can be expensive, but we price based upon our actual costs to provide you with high quality service. The fact that you are not leaking now is a testimonial to choosing a professional company. That said, I'm happy to double check your work order if you want to call our office and ask for Jake. Thanks for the review. Jake"
"Thanks for the review! All the best to you."
"Hi there, We appreciate the review. Glad that you are all taken care of. It was a good decision to get the leak properly fixed. All the best to you! Jake"
Sam Hornsby, Pat Hornsby's husband
"I appreciate you working with our company and taking the time to submit a review detailing your experience. Thanks. It's our pleasure to work with you. All the best! Jake"
We are very satisfied with both the initial leak detection and the following repair work done. We would use Red Rhino again, and will recommend this company to our friends and neighbors. Angie's list provided a $100.00 OFF coupon for Red Rhino leak detection and repair, and that was happily applied to our bill by Red Rhino. As part of Red Rhino's service I received a completed project statement, the day following the repair work being done via email, outlining the repair project which matched the original job quote outline, the completion of the job, as well as two photographs; the first one showing the break in the pipe before the repair was completed, and the second photograph showed the newly cemented over patch of the completed work in the pool deck. I felt this was another excellent demonstration of Red Rhino's professionalism.
"Wow! You get the award for the longest review we've ever received. Thanks for being willing to give such great detail for all the other members. It was a pleasure working together! Jake"
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