Everything went very well.

I had used them previously. It was a positive experience. They had to reschedule because they were running late. It was the first really hot day and they were very busy.

Office called ahead to let us know that Chris was on the way. He showed up promptly and found the problem in a matter of minutes. It was a blown starting cacpacitor. Chris had the replacement part in his truck and had us up and running quickly. He then checked out the system and the air handler for any other problems. He left the area clean and functioning as required.

The service men have been friendly and helpful. They're also punctual, which I especially appreciate. The work hasn't been completed yet, but I see it working out very well.

I had expected to have a bad transformer (Told this by friends),also that a repair would be about $300 or more... I had a big air company, (_ _ _ _ ) out 1 1/2 years who said the system needed to be totally replaced. So I was"nt going to them again. After calling a few companies I decided on Serviceone. They were the nicest on the phone, and had a reasonable service fee. They showed up the next day. Jerry inspected the unit ,explained what was going on,made a few adjustments and was done. He spent about 40 minuets doing his job. turned out my unit is o.k. He suggested that I have it really cleaned well, which I will do with them. I really expected the worst ,but ended up with a great company,and and faith that there are still honest people out there.

Owner Bill Gouty was very paitent, gave various quotes and had several discussions on the differerent types of Heat Pumps / AC uints. Looking at the service plans, warranties and the efficiencies of each of the units we asked many questions and even had other quotes before making our decision. We could have gone with the lowest price unit but wanted something which was built to last. We believe we found the unit which will serve us well with many years to come and hopefully it will also lower our existing electric bills being a more efficient system. We will recieve several rebates from the manufacturer, the electric company and tax bennefits from the unit we sellected which will come off the price listed. Once we had made up our mind on Monday which system was best for us the owner stated his team had no job slated for Tuesday and could begin around 9AM. We agreed and the 2 employees from Service One bought all the equipment and arrived about 9:15AM and began working in removal of the old system and installed the new system all in the same day. When they completed the installation they ran the new Heat Pump / AC system through its different cycles verifing everything was in working order. The technician then reviewed each piece of hardware and new temperature and humidity controlled thermostat with me. He and the other Technician asked if I had any questions on the unit and then thourghly cleaned up the area both inside and out leaving the area better than they found it. Thank you Bill and your team. We plan to continue having Bill and his Service One employees maintain our system with the yearly service contract to keep our system in tune and running effeciently for years to come.

The phone representative was courteous and clear about the fee for a service call. She called me back to say the service rep was able to arrive earlier than the original estimated time. The rep was polite and efficient and was able to explain exactly what needed fixing. I will be calling this company when it is time to replace my HVAC.

They did an excellent job. They were very professional, got right to work. They took out the old air handler and showed me what they were doing at various times so I could see the work the builder had done when the unit was installed 9 years ago. They would explain what they were doing. They installed the copper lines, the new drain pipe, built the handler area up, gave me a new concrete pad for the unit outside, etc. They also installed a new digital thermometer and showed us how to program it. The guys installing the unit were wonderful and cleaned up everything afterwards. They were very meticulous to detail. I like that they come back before the year is up to check the unit and make sure that everything is working properly so that it will still be covered under warranty. They don't want something happening 1 year and 1 week later that I would have to pay for. All in all, a very pleasant, clean experience and the system works great.

Orginally, a time range was given for appointment, but then company called a day before and gave a precise time for the appointment. Repairman was on time, very polite, and reasonably priced for the work performed. This is the second year I have used services and was pleased both times.

THE WORK THAT WAS DONE WAS EXCELLENT. NOT ONLY WERE THE INSTALLERS PROMPT, THE OWNER PERSONALLY CAME OUT TO THE JOB SITE BEFORE, DURING, AND AFTER TO MAKE SURE THE JOB WAS COMPLETED TO MY SATISFACTION. THERE WAS A GLITCH, DUE TO NO FAULT OF THE COMPANY'S, AND THEY UPGRADED MY SYSTEM AT NO EXTRA CHARGE.