3 Anchor Bay, Inc.

"This homeowner did not follow our written instruction letter that he was given. It is titled " Post surfacing care of your pool ". If he had swept the pool once a week for the first month there would have been no white chalking. The notion that bits of concrete were mysteriously buried all over his property or we had dug up brick pavers is preposterous and simply not true.. I do remember this homeowner telling me that all he did at the time to maintain his pool was throw some chlorine in it. After the pool was resurfaced it was not swept and on top of that I remember him telling me he drains the pool in winter because it is not used. The surface that was applied is designed to be submerged and no t exposed to the air. Once it is , it will check crack as it is dried out. This is the ONLY thing that can cause check cracking. We also remove our debris from the job sites as it is dangerous to leave plastic bags with acid covered concrete for kids to find and open.. I would recommend getting a pool service to maintain his pool year round that is qualified to do the specialized job. At least long enough to teach him how to do it correctly.."

"Neither this customer or his partner were ever promised that their project would be completed in time for any wedding reception. In fact when I told them that the chances were dependent entirely on weather conditions they chose to do the pool anyway..Then halfway through the project they decided to add painting the deck to the contract, taking more than a week to finally decide they wanted it done in two colors. One for the porch and one for the pool deck. When he texted me a photo of a small chemical burn on the newly painted deck I called him immediately to let him know that I had seen this many times before and asked if we had left them any left-over paint for touching up small accidents that will always happen sooner or later.When he said we had not left any paint I told him that the paint color code was on his contract and invoice and he could get a sample color can from Sherwin Williams. He was upset that he would have to pay for it. ( a couple of bucks at most ) and before I could let him know that they would probably give me a can for free and I would look into that he hung up on me and blocked my return call. He had told me early in the conversation that the deck was initially perfect after we had completed the job. We also photograph our completed work.."

"We were contracted to replace one missing in-floor return on the top step. Once it was in place and the pool was filled it became obvious that all the heads were bad. There was also an actuator that was disinterred grated and not working. We found the only specialist in the area that deals with the specific brand and recommended him to the Home-owner, suggesting that he hire the guy directly to save money. The entire system was fixed. The Homeowner picked the dark blue color even though it was much more expensive, and it was the only color they wanted. I had initially suggested a much lighter color. The first service person he hired neglected the pool and when he called us complaining of streaking I told him that the only thing that caused that was high P/H. After testing the water we found the P/H to be above 8. In the " Post Surfacing letter that this customer was given it clearly says that the P/H cannot go above 7.2 or " Scaling " will occur. streaking. The water also had no sequestrant in it which prevents staining. We told the homeowner to get rid of the pool guy and recommended a very competent one who he subsequently hired. When I first swept the pool immediately after it surfaced there was no streaking at all. If there was he would never have paid us. He did ask me about the slit at the top of the light.. implying that we had installed a broken one. When I explained that the slit was there to allow the pool water to circulate behind the light to keep it cool so it didn't explode he kept saying " I don't think so ". He at his own admission had no knowledge of pools at all but felt the need to disagree. Every Pro in every industry has encountered this behavior more than once. He called me a few days ago saying that I had yelled at him and used the "F" word a few months earlier. When I explained to him that I knew he was confusing me with another pool guy because I never use foul language with my customers ( a lot of them record their calls ) he became agitated and started cussing at me. Unfortunately, I have encountered this type of customer before in my 32 years in the biz but thankfully not that often."

"When this customer-first notified me that a freezer on her porch had been unplugged she admitted that when my prep guy had been looking for an outlet to use, she had told him specifically to use the outlet that it was plugged into. He had no way on Earth of knowing where the plug led and that receptacle was used the entire project. This customer was offered her deposit refunded after only a few days because she was forgetting previous phone calls we had had and conversations from previous meetings and then calling me angry because I could not predict the weather. I was very communicative and sent her photos of the glass block so she could choose the one that looked better. This pool tile job had been botched by the previous pool company. We corrected it and resurfaced the pool and it is now beautiful. She is very happy with the perfect job we did and this review is the result of us refusing to pay for the $ 600.00 odd worth of meat that was lost....clearly not our fault."

"WARRANTY ON TILE WAS ONE YEAR. THE SURFACE OF THE POOL IS LIFETIME. THIS CUSTOMER TRIED TO CLAIM A REFUND IN COURT BY SHOWING THE JUDGE A PICTURE OF SOME DIRT ON THE TOP STEP OF HIS POOL. WHEN THE COURT ZOOMED IN ON THE PICTURE THE ATTEMPTED SCAM WAS OBVIOUS."