Woodsman Kitchens and Floors
About us
Founded in 1983 by Rick Woods, Woodsman provides Jacksonville area builders and homeowners with impeccable service on full lines of cabinetry, countertops, ceramic tile & stone, hardwood flooring, carpet, vinyl and design services. Through the years, Woods has continued to expand the scope of the products and services provided to meet the demand of the market. The objective has been to offer a comprehensive ‘bundle’ of products and services to both remodeling customers and new homebuilders to make the process as seamless as possible. Woodsman’s ability to provide professional design, installation and if needed oversee construction services on everything from cabinetry, countertops and floor coverings makes them a one-stop-shop. Our goal is to offer the products and services you need with one end goal in mind- your complete satisfaction!
Business highlights
Services we offer
Corian countertops, Kitchen and bath remodeling, Stone countertops, bath cabinets, cabinetry replacement, cabinets, carpet, ceramic tile, construction, drywall, electrical, granite counterops, hardwood flooring, jobsite supervision, kitchen cabinets, laminate flooring, plumbing, saturnia stone, tile backsplashes, tumbled stone, vinyl flooring
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 33% | ||
| 0% | ||
| 33% | ||
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| 33% |
"(Removed members personal information) I received your letter posted on Angie’s list today and was very disappointed to see your report of dissatisfaction with your experience with us at Woodsman. I can only offer my sincerest apologies for this negative experience, and can assure you it does not represent who we are as individuals or as a company. We have been in business for 32 years as a family owned business, and pride ourselves in offering quality products serviced by attentive, professional sales people and other excellent employees who strive to treat customers with care and respect. I will be meeting with the sales person in question and sharing your letter with her so she can realize your perception of how you were treated, so we can learn from this experience. In the meanwhile, we will be sending you a gift card to The Capital Grille located at the Town Center in hopes that you can at least enjoy a nice meal, complements of Woodsman. Thank you for the opportunity you gave us, and for your words of criticism that we can learn from. Rick"
We recently moved to Jacksonville and used Woodsman to install the counters in our home, because they were recommended and have a name here in Jacksonville. The final product in the kitchen is very nice. However, the process to get there took way too long and had too many people involved. Phone calls were not returned promptly, communication among the contacts at Woodsman was poor. The team that did the countertop install left razor blades and debris around and under the countertops, and did not protect existing surfaces in the home during install. One backsplash piece was cut incorrectly and not installed, and the install team left and said that Woodsman would call them about it. It took almost 3 days to get a call back regarding that missing piece. The team that did the tear out was top notch, and Jim told them to make sure to clean it up and leave it as it was when they arrived. We cannot give the install team the same review. Even though we had our bathroom counter templated by Woodsman at the same time the kitchen was, we do not plan to use them to replace the bathroom counter(s).
Additionally, for Woodsman being a "full service" provider, it was annoying that the installation of the countertop is handled in such a piece-meal type manner. Tearout of existing counter is an additional charge, disassembly of plumbing is an additional charge, and they recommend that you hire your own person to do it. The $/sq. ft cost of their granite is quite misleading when you have to add all of these additional charges to it.
"Dear Ms, I received your letter posted on Angie’s list yesterday and was very disappointed to see your report of dissatisfaction with your experience with us at Woodsman. I can only offer my sincerest apologies for this negative experience, and can assure you it does not represent who we are as individuals or as a company. We have been in business for 32 years as a family owned business, and pride ourselves in offering quality products serviced by attentive, professional sales people and other excellent employees who strive to treat customers with care and respect. I forwarded your comments to the operations manager over the counter top department, discussed the matter with him, and he is meeting with our team today to address these items of concern. We take our customers’ concern or disappointment very seriously. One note regarding your comments about our pricing approach to please consider is that every job we do is different. Sometimes the people have the ability to do their own plumbing or construction work such as removal of existing tops or electrical work , and many times they do not. We really can’t pre-include those items in our pricing because then it would inflate the prices and be viewed as too high. I hope that makes sense to you. In the meanwhile, we will be sending you a gift card to The Capital Grille located at the Town Center in hopes that you can at least enjoy a nice meal , compliments of Woodsman. Thank you for the opportunity you gave us, and for your words of criticism that we can learn from. Rick Woods, Owner"
This is an update to the countertop, found a large piece of backsplash not even glued. Still waiting for them to return the calls. This is another company that doesn't care after they receive full payment up front.
This is a final update-8/12/15-Tony called last Thursday and scheduled to come over the following day. He agreed the backsplash was not up to par. He stated that my contractor, Terry Trzecieski, did the work. When I purchased the product and service, my understanding was that Woodsman would do the installation as stated on the receipt. Never the less, Tony sent a new set of installers and corrected the issue. It looks a lot better than before.
"I wanted to respond to your recent review of our company. As the owner, I want you to know that myself as well as all of our employees always want to give our customers the best experience we can in communicating with us. I am very sorry that in your particular case we failed to do so. Because I am unsure whether you spoke to one of our receptionists or a sales person I don't know who to specifically address internally, but I am going to address this to all possible personnel to make sure we don't ever do this in this same manner in the future. You are 100% correct in your frustration about our response on the phone, and knowing my people as I do, I want you to know I believe it was a case of unintentional, very poor communication on our part in attempting to answer your questions about " our process". If you would allow us another opportunity, and contact me directly via my email address ( [email protected]) with a way to contact you back via phone, I will personally coordinate one of my best sales people to meet with you . I truly believe we are the best company to work with to get the dream kitchen you are looking for at a very fair price. Please let me know how to reach you. Thank you, Rick Woods Owner"
We worked with a wonderful person, Jayne, who made great suggestions. She suggested we remove a half wall in the kitchen which opened the room up and just love it. All the counters were raised and a few custom cabinets were made to give us extra storage. She spent as much time with us as we needed. Everyone there was great to work with. Anytime we had questions or needed something done, they were right there. They thought it would take about a month and it did. Everyone was very professional and a pleasure to work with. It was so nice to have everything coordinated from one place. We both work and we had no problem having everyone in our house when we were gone. They let us know who would be there and when. We would definitely use them again.
The arrived when they said they would and installed an Armstrong floor and shoe molding.
The job was done in one and a quarter days. It would have been done in one day but the truck
they had did not have the saw to cut the molding.
The only down side was the floor was ordered 2/20/2014 and not in till 3/21/2014
If you are buying from them check to make sure the product is in. Other than that I would use them again. The work was great and my wife loves the floor.
Licensing
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FAQ
Contact Information
11732 Beach Blvd, Jacksonville, FL 32224
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