TruGreen Lawn Care - 5764

I have never contacted TruGreen for any services and my yard was treated by mistake. I found out that my number (that I've had for years) was connected to someone else's account in ANOTHER STATE.... yet my yard was still treated. I intentionally avoid chemicals in my yard because I am trying to help pollinators. I have been harassed by this company for going on 7 months now even though I have told them to remove my information, and not to come onto my property again. I was told I would not be responsible for paying for their mistake, which I wouldn't have anyways. Yet today I received a bill from a collection agency saying that I owe them over $100. This company is predatory, they do not resolve issues quickly or effectively. I have wasted HOURS of my life dealing with them when I never asked for their services in the first place. I am beyond livid. This is harassment, emotional distress, trespassing, poisoning my yard, etc. I would not recommend doing business with them!

They were on time.

They were professional and responsive with the estimate.

Price was stated-but they never came on schedule nor could we get them out when there was a bug or fungus problem

Although they were able to turn my front yard around; they consistently did not treat the back yard. After IRMA we had a lot of damage which included a tree to be removed from the roof and one from a back yard fence...half my front yard was filled with cut up tree. It required 2 months of phone calls and the service guys still treating half my yard ( at the same price) to have the service suspended. A couple of months later they tried to sell me an additional treatment service of which I said I’d think about it...they promised to confirm. They did the extra service. When I called to cancel, they talked me into waiting a couple of month and then we would talk about renewing or discontinuing the monthly service. They never called but came and did the service again. I have now, hopefully, successfully fired them and been placed on a do not call list

The lawn had brown areas.

Terrible! Lost most of my back and side yards to sod web worms. The attached pictures are from 5 weeks after they started the service. I called weekly to get them to come back out and tried to talk to or get a manager to come out. It was months before I was successful. The manager made excuses and wouldn't accept responsibility. I demanded a full refund.

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It didn't-one treatment and 9 weeks later still trying to get them to come back for their every 4-5 week treatment!!

It was mediocre. They treat the yard, it's looking okay, but we had to call and have them come back to respray some areas, they over sprayed and killed some flower bushes. When I called them about it they did just re treatment of it, that was about the same, and it was, again, it's just not as professional as we'd hoped, not the performance that we'd expected for the price we're paying. We've had them for about 6 or 7 months.

They come out once a month for fertilizing and weed control. They usually call me the day before they come out. 

It takes about an hour. They usually leave me a slip. They'll knock on the door when they come. If I'm here, great I'll see them and talk to them. If I'm not, every time whether I'm here or not, they always leave me a slip on the door telling me what they've done. It's not always the same person because they have turnover, but so far it's worked out well.

Started out with Scotts lawn care and was happy until they sold to TruGreen... now services that were included before like a winter dormancy treatment cost extra in the lawn service, and the separate outdoor pest control service I also have with them does not cover fire ants in the yard as it did before. These are just the things I know of which are not covered ( I am sure there are more) because they have called me to up sale the services which I thought were included as they have been for the last 5 years with Scotts before they sold to TruGreen. Not happy with them, A nickle here, a dime there and they are ripping off customers with services which should be part of a complete service plan.

We are on a monthly contract with them to kill weeds and fertilize.

Came more often than I felt was needed.

The technicians listen to me and govern their treatment accordingly.  There is a good flow of information.  Their techs are very knowledgeable.

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TruGreen did NOT get either the chinch bugs or the sod web worms under control and the damage to my yard is substantial, to the point I'm going to have to replace sod. I called repeatedly for technicians to retreat and the yard continued to get worse. For the past month I've been calling to request a service manager come out to see the yard and, to date, I haven't seen anyone. The picture with the mostly green lawn was taken on August 1 and shows damage occurring to the lawn, but the other two pictures were taken September 15 and show how much damage has occurred even after TruGreen has supposedly been out here at least 5 times since early July. DO NOT HIRE THIS COMPANY FOR INSECT CONTROL!

Terrible. Stay away from this company at all costs. They will try to get you in with cheap prices then give you terrible service.

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They were on time. They were fully-equipped. Their punctuality was very good.

We use them once a month. We pay $1000 for the year. Their price is pretty competitive. I don't know if we will continue with them after the year, we may shop around. They could improve on professionalism, communication and responsiveness. I rarely see or communicate with the workers. 

It's a winter treatment so not much to take away. My ratings are specific to the past 5+ years of service. While the first 2 to 3 years yielded improvements the past 2 years were unremarkable. This year I sent multiple pictures of weeds that continued to sprout, receiving no response. They continually tried to sell me shrub treatments for insects that did not exist. They even attempted to correlate shrub bugs to lawn bugs. Having an arborist in the family allowed me to get evidence to the contrary.
 Tru Green is a marketing and service machine. I cannot recommend them. That said the technicians who visited were always friendly and spoke in detail as to what was being done.

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