Total Home Roofing

Jason our sales rep was on top of everything. We got our roof replaced in 10 days from start to finish. The workmanship was excellent and they cleaned up everything when they were finished. They swept the yard for nails several times and we did not find any nails in our yard. I give Total Home Roofing a 10 rating on everything.

We hired Total Home Roofing to re-do our roof in Jan 2022. After final inspection, it was obvious that there were major flaws to the roof. There were waves and bubbles all over the roof. After being lied to by Manuel Ojeda from corporate office and Jerry Valentine a regional manager, Total Roofing finally admitted that the roof was faulty. They told me that the bubbles were caused by the peel and stick not adhering properly to the wood on the roof. So Total Roofing sent two workers to my home to try to rectify the problem. The two workers spent 4 hours and went through two bundles of shingles trying to get the peel and stick to adhere to the roof. (Later when I consulted with Owens Corning, who provided the materials for our roof, Jeff H in the warranty department told me that it was an installation error" to install shingles over the peel and stick if it was not adhering properly. This is exactly what Total Roofing initially did) On a different occasion, Total Roofing sent two workers with a blow torch who worked on our roof for two hours to get the shingles to stick properly. Finally, Jorge Guerra, production manager, stated that the roof was finished and asked for payment. Since I did not trust Total Roofing due to the initial lying, I hired a roofer from another company to inspect the roof. He said it was terrible. When I told Jorge this, he told me to hire a wind mitigator since this person would be more impartial. So I did this, and the wind mitigator in her official report said that the roof was unsatisfactory and it would last less than one year. When I showed Total Roofing this report, they basically abandoned us. Brian Delaney, who said he was from Total Roofing legal team, told me that Total Roofing is not responsible for any of this faulty work...only for leaks. He said our only recourse was to open a claim with Owens Corning to see if they would pay for a new roof. He then lied and told me that I had to pay Total Roofing before I could open a claim with Owens Corning. I knew this was not true. And holding back the money was my only leverage at this point. I then complained to Better Business Bureau. But Total Roofing in response to my complaint stated the roof has been approved for replacement through owens corning. This is an outright lie. No one has even sent in the roof samples and photos that Owens Corning needs to consider a claim. How can Total Roofing blatantly lie like this with no shame? So next I hired a lawyer to send Total roofing an official letter asking them to take care of the faulty roof. Since Total Roofing is now owned by , a large nationwide company with deep pockets, they in turn referred us to their law firm to handle this case. Their law firm answered with a refusal. We had to spend an additional $2000.00 (two thousand dollars) in lawyer fees for just this initial letter. We know the expense would escalate greatly if we had to take them to court. So, after 4 months of stress and sleepless nights, we decided to just pay for our roof and drop everything. Being 74 years old, I know that dealing with Total Home Roofing has taken a toll on our health. They won by wearing us down with lies, abandoning us, and using their lawyers so that we could not afford to pursue this any further.

Good afternoon

Failed inspection. Not getting updated information.

Great experience

This company kept me updated on everything ð

Be your own advocate and oversee and stay on top of your project. I was almost overbilled for materials that paid myself.

Work completed but still waiting on certification paperwork and to pay them. They seemed disorganized and did not show up as promised.

Nothing

They were quick to schedule, very professional, the work was of the highest quality, the crew was respectful, hard working and very efficient. The material is too quality and they're guarantee is fantastic!! You will be very happy with this company. Amazing service!!

I have no issues with the job done and the communication was excellent every step of the way

The crews was very professional. They cleaned up every day. They even came back the morning after they had finished to rake the grass in the areas and picked up more nails. Of course they didn't get all of them because I found a few when I went over the yard with another magnet. They even cleaned out my gutters and painted the new chimney flashing to match of other new flashing.

Nothing to say

My roof was finished on 9/3/2021, Iâ m happy with the work they did. Iâ ve tried reaching out to the company( havenâ t heard back) to pick up the left over material laying in my yard. It looks just horrible. Iâ m afraid my neighbors are going to complain to the city and I WILL GET FINED

No communication on project. Inspections failed and they have not corrected issues or returning calls.

I was amazed at how fast they got the job done. The crew was professional. A customer service agent kept me apprised of when and what to expect.

When I signed contract I asked Jason Darr there estimator if this was for everything he said yes only thing might be extra if more plywood is needed. I did pay more for extra plywood but they did not do the porch or the backroom roof. After looking at the job they did it is very wavy and many places that will hold water because of the valleys in it.

Very professional, timely, and clean.

good job

Excellent communication with the office, customer service and Team Lead. Project started on time and was completed in time.

Very professional and tells you everything up front on what to expect and costs. Unlike some other companies in the industry they leave out important to know info. These guys are not like those other shady storm chaser companies.

An excellent company. First rate job on a difficult, steep roof. Friendly and responsive service. Special mention of Matthew Popovich and RJ, crew manager. Can't recommend highly enough!

Matthew Popovich was my consultant, he was very knowledgeable and gave me all the information I needed. He kept me informed of all the important information every step of the way.

See above ratings

Installers took their time preparing roof and putting shingles on- they did not rush- they were very precise and caring in their work. Daniel B was my roofing consultant and there for me from start to finish. He was always quick to respond to my texts and extremely knowledgeable about everything. The roof turned out beautiful and feel confident with warranty. Good company, good people.