Renewal by Andersen Jacksonville

Founded 2016 • With Angi since March 2016

Many homeowners in the Orlando, Jacksonville, and Tampa choose Renewal by Andersen of Florida for superior products, long-lasting durability, beautiful finishes and excellent service. We offer a better way to a better window! Founded in 1996, Renewal by Andersen of Florida has been redefining the industry to offer a different — and better — window replacement experience.

Awards and Badges

Angi Certified

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Window Replacement

window replacement

Custom Window and Door Project
View project

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount
0%
Eco-Friendly Accreditations
Yes
Licensed
Trade License Number
CGC1527613
Bonded
Insured
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page. Contact pro for more details.

Verified Reviews

4.4

(22) Verified Reviews

Ratings Distribution

5

15

4

2

3

2

2

2

1

1

Rating Details

Price
3.8
Professionalism
4.6
Punctuality
4.4
Quality
4.9
Responsiveness
4.5

Read reviews by category

window replacement (18)egress window (2)door installation (9)
Showing 1-22 of 22 reviews
Gary H.
1.0
11/15/2022
I had them replace a sliding glass door. They took a deposit and I was quoted 10 weeks at most. It literally ended up taking a year. I will say the the door is very nice and the installers were very professional, but that's about the only good thing I can say. It took 5 months just to manufacture the door - the only communication they provided during this time was when I called, asking when my door would be installed. Then, after 5 months, they informed me that only the glass door was ready, but not the sliding screen door. Good news was that they could go ahead and schedule the glass door install...in another three months. So, after 8 months of waiting, I finally got a sliding glass door...with a 5 inch scratch on the glass in between the panes. So sorry, they said, we'll get a new piece of glass made and replace it. Should only take a couple of weeks. It took another four months. So, after a year, I finally got my door replaced. I would never recommend this company.
Description of Work
Sliding glass door replacement.
Category
doors
Elizabeth S.
5.0
06/12/2022
These windows exceeded our expectations! The quality is superior Dash everything the salesman said and more. The quality of the light in our home is different with the new windows, there is less glare but still beautiful bright light. It’s good to know that our home furnishings are protected with the new windows. It is actually quieter in our home now and we look forward to lower electric bills with a greater efficiency of these windows. We also appreciate the salesman‘s skill in making suggestions, particularly regarding picture windows which enhance our views and saved us money. Our installation crew was fantastic, real gentleman, polite, efficient, thorough, detail oriented, and cleaned up meticulously when they were finished. We feel we have made an excellent investment in our home!

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Review for Renewal by Andersen Jacksonville - 9446 Phillips Hwy, Jacksonville, FL - 39763692Review for Renewal by Andersen Jacksonville - 9446 Phillips Hwy, Jacksonville, FL - 39763692
Description of Work
Windows replaced in whole house
Category
egress windows, replacement windows
Hire Again?
Yes
Jennifer S.
2.0
05/24/2022
Purchased windows and a door from Renewal by Andersen of Florida who received our final payment on April 22, 2022. One month out from final payment we continue to wait for them to finish the job. Communication is poor, as is follow through. Told to remain home for final inspection only to discover they didn't bother to schedule. Final inspection done on May 3, 2022. Finish work scheduled first time for 5/17/22. Told that won't work because I guess they forgot to schedule that. Rescheduled for 5/24/22 wait for employee, no show. Call office told they left me a voicemail, which they did not. He couldn't come today. Now they want to reschedule for 6/10/22. Totally unacceptable amount of time along with a total lack of customer service. Once they receive your money they have no desire to finish what they started. I would not use this company again.
Description of Work
Replaced 5 windows and one door.
Category
egress windows, replacement windows, doors
Cost
$12,000
Richard S.
5.0
03/06/2019
It went well, Lennox and his team were very professional and informative as the job went on
Description of Work
Had a patio door installed
Category
doors
Hire Again?
Yes
Roni K.
5.0
02/01/2019
Lennox and his crew were wonderful. Meticulous, professional, and always willing to answer questions, they did a beautiful job installing 12 windows, including 3 on an upper story. They arrived when they predicted, left as predicted, and everything was left clean behind them. I would happily work with Renewal By Anderson, and Lennox's team again in the future.

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Review for Renewal by Andersen Jacksonville - 9446 Phillips Hwy, Jacksonville, FL - 37690494
Description of Work
Installation of Renewal By Anderson Windows
Category
replacement windows
Cost
$19,000
Hire Again?
Yes

Service Provider Response

Thank you for the great review! we will share it with our team. You really made our day.
SUE M.
3.0
01/02/2019
I spent two and a half hours with him. When I asked him a question he said it was included in the presentation. When I didn't sign up with him at the end of the presentation he asked why was I going to even consider those plastic windows his competitor are selling. I said cause your 11 thousand dollars more. Which was almost double the price. He said that I had a expensive car in my garage...so I must know what quality is. He said they had an excellent rating. I looked it up and there are so many complaints about their service. They looked like a nice window but I saw no reason to pay twice as much.
Description of Work
Windows and doors
Category
replacement windows
Cost
$25,000

Service Provider Response

[Member Name Removed], Thank you for the review. I apologize for your experience as that is not normal for us. I will take your concerns to our sales manager and address them. Thank you
Todd D M.
3.0
02/05/2018
I hired Home Depot to install vinyl doors (AND one small window that Anderson didn't make due to its size) for less than 1/2 the price.
Description of Work
I got an estimate for new patio doors. I had hired RBA previously to install composite windows which I am very happy with, and paid a premium price for the better quality product. At the time, I didn't have patio doors installed because they wanted way too much money. I requested a new estimate in December for the patio doors hoping that they would give me a lower price since it was "off season". No such luck, other than a 25% off holiday sale, but even with that 2 small 2 section sliding glass doors was going to be $7300. Their patio doors, unlike their windows, are made of vinyl covered wood, whose only protection from bug damage is a wool weatherstrip that, when it deteriorates, I would have had ants or other bugs destroying the wood. The salesman's solution was to tell me that I was going to have to maintain the doors by spraying them with Ortho Home Pest Control (or a similar product) every now and then. For $7300 these doors should be maintenance free! Obviously, Anderson, a northern company, needs to bring better door quality to areas like Florida where wood isn't really a good alternative.
Category
replacement windows, doors
Cost
$7,300
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thank you for taking the time to share your experience. Just to clear up some confusion, ALL of our doors that we provide do not need to be sprayed or checked for bugs, as they do not attract any sort of attention in that way, we have sold and installed thousands of Andersen doors across the nation and have not had any critter issues. We do have multiple alternative door options as well, that are not vinyl covered, that you can choose from that match your existing project. Thank you for sharing the insight, and and we look forward to helping you with any future window or door projects you may have.
Phil S.
5.0
01/15/2018
Replacement is pending.
Description of Work
A center panel needs to be replaced due to a factory flaw.
Category
replacement windows
Hire Again?
Yes

Service Provider Response

[Member Name Removed], thanks for commenting. Keep us updated as to your progress. Thanks again for taking the time to write a review.
Jennie L.
5.0
11/29/2017
Great! Kevin and his son were very professional. Quiet, polite, and cleaned up as they went along. Great job!
Description of Work
Replaced 3 windows and a sliding door.
Category
replacement windows, doors
Hire Again?
Yes

Service Provider Response

[Member Name Removed], thank you for the great review! It really made our day. We are so glad you love your new windows and door.
Rocky R.
5.0
10/10/2017
.....
Description of Work
....
Category
replacement windows
Cost
$6,500
Hire Again?
Yes

Service Provider Response

[Member Name Removed], thanks for taking the time to fill this out.
Todd D M.
4.0
08/04/2017
If you are in a hurry, the lead time can be extensive. Mine was 2 months for installation. The windows are custom made in the upper Midwest so it takes time, but, I was willing to wait and it was worth the wait for the quality of the windows. They didn't contact me to let me know they were coming to install the windows, requiring a reschedule! The installation crew Johnathan, Ron, and Wafer did an excellent job, were all U.S. CITIZENS, and I felt very comfortable having them in my home. They were subcontracted. If I had windows done again, I would request this crew. The windows and the Fibrex frames seem to be of excellent quality. However, they don't have handles to grab onto making the windows difficult to open. Handles are available but must be requested!! They don't sell single hung windows. If your window is too small (25"), you can only get "crank out" casement windows. RBA's office seems to be disorganized, and getting follow through on things requires constantly contacting them. I was happy with everyone that worked for RBA that I came into contact with. They were all very friendly and knowledgeable American employees. (I was impressed enough that I contacted their sister company/roofing division (Universal Roofing and Construction) for a new roof estimate, but after the owner, Ken Mellick came for an initial estimate inspection they never followed though on contacting me with the actual estimate. Apparently the disorganization stretches to their sister company also.). I would recommend RBA and would hire them again, but you must maintain contact with them to keep yourself apprised as to the status of things.
Description of Work
I had new Fibrex windows installed in most of my house.
Category
replacement windows
Cost
$10,000
Hire Again?
Yes

Service Provider Response

Thank you for the review and honest feedback. We love that you love your new windows, and reviews like this are what help us learn and become better everyday. Thanks again for the review!
Joyce A.
4.0
08/04/2017
They messed up the windows. I got 4 bottom windows. I don't know how they did this. But I got 4 windows that they had to replace. Somehow they got ordered wrong; I don't know how, but they did. They are real good. They are taking care of it. In fact, they are coming Tuesday, and they are going to take care of it and fix everything. To me, it shouldn't have happened in the first place. When the guy came in, I told him I wanted grids in the windows. Somehow the top windows got grids and for 3 of them the bottom windows have no grids. Then fourth one has grids, but the grids aren't right in the bottom of the window. They called me up right away, and were like what happened. Then they tried, of course, they tried to go "well you said you wanted something different." I am like I don't think so. So they go, "well ok." So they are standing behind it they are taking care of it. Whatever needs to be done, they are doing it. As long as they are doing that, I am happy. It is not one of those deals where they are going to come back months later or maybe they are not going to do it. They are standing behind it and they are doing it. The guy came in showed us the windows. I mean I liked everything until the grids weren't right. But, I mean their service has been good. They stand behind their product. They tell you ok this is what is going to happen.
Description of Work
We just had some new windows put in. They took out my old windows and put new ones in. They put in 7 windows right now.
Category
replacement windows
Cost
$10,600
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thank you for writing this review. Reviews like this are a great opportunity for us to learn and improve, to make sure no other homeowner has the same struggles. we appreciate the review and are glad you love you new windows.
Joseph K.
5.0
08/03/2017
Very good quality install by Donnie and his crew and great product from Renewal by Andersen. We have has two of these installed and are very pleased with both installations.

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Review for Renewal by Andersen Jacksonville - 9446 Phillips Hwy, Jacksonville, FL - 35961739
Description of Work
We had a 12 foot sliding glass door replaced with a same size sliding french door.
Category
doors
Cost
$12,000
Hire Again?
Yes

Service Provider Response

Thanks for letting us know how the second phase went! we are so glad you love the new door, and hope you enjoy using it everyday.
Robert P.
5.0
07/22/2017
Although the schedule originally given us was off by about a month, once they got here, Kevin GK installers (Father and Son) were hard working and provided excellent workmanship.Upon completion they gave us an inspection of the windows and demonstrated how to operate and maintain them. We couldn't have been more impressed with their professionalism and attention to details!!! The windows look GREAT!!
Description of Work
All New windows
Category
replacement windows
Cost
$19,000
Hire Again?
Yes
Susan W.
5.0
07/11/2017
Very smoothly. Our windows were installed by Greg and his crew. They were punctual and professional. They were adept at handling any quirks that arose - every renovation has some. I was particularly impressed that they cleaned up as they went along. When the job was complete, they checked and double-checked their work. Greg carefully explained how the windows opened and closed for cleaning, and told me where I could find online tutorials about the product. We definitely would have Greg and Andersen out again.

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Review for Renewal by Andersen Jacksonville - 9446 Phillips Hwy, Jacksonville, FL - 35518074
Description of Work
We replaced the 40-year-old, aluminum windows in our home. The Andersen product is not only a superior quality, but its stylish details update the facade of our stucco ranch house. We are looking forward to energy savings and increased protection from hurricanes.
Category
replacement windows
Cost
$17
Hire Again?
Yes

Service Provider Response

Thank you for the great review, it really made our day! We strive to provide a superior service, and are glad you love your new windows.
Matt F.
5.0
06/30/2017
Great! They did a wonderful job, from the first visit with the salesman, Bill Klinglesmith, who was very easy to work with and extremely helpful in finding exactly what we wanted, to the final installation by GK Renovations (Kevin & his son, John). There were no problems or issues and the windows are beautiful! We would definitely recommend Renewal By Andersen.
Description of Work
Window replacement
Category
replacement windows
Hire Again?
Yes

Service Provider Response

Thank you for the great review, it really made our day!
Robert W.
5.0
06/17/2017
It was excellent, the workman were business like and finniest the job without incident. They cleaned up nicely, and took away all all wast materials.
Description of Work
The installation of five picture windows by Anderson.
Category
replacement windows
Hire Again?
Yes

Service Provider Response

[Member Name Removed], thank you for the great review, it really made our day!
Ann B.
5.0
05/08/2017
Greg and his team from GK Renovations are awesome! They worked their butts off last week installing our new Anderson windows. Gregg was informative, thorough and professional, as was his crew. Their attention to detail, and experience showed through right from the beginning as they explained what they were going to do. They all were very polite too. Even though he likes the Bucs/Seminoles and we are Pats/Gator nation here, he seemed pretty cool. Thanks for a job well done!
Description of Work
new windows
Category
replacement windows, doors
Hire Again?
Yes

Service Provider Response

[Member Name Removed] Thank you for the great review!
JOSEPH K.
5.0
05/04/2017
Install crew headed by Donnie Anderson was prompt, very professional and did a great job. They were completed in a day, cleaned up very well and very thorough during the entire process. The cost of the Andersen products is high so I gave a GOOD rating on price but the quality is extremely good and we notice a difference in the sound reduction from outside noise and comfort of the room already.
Description of Work
Had a 12 foot sliding glass door replaced on living room with a 12 foot sliding French door.
Category
doors
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thank you for the great review! we are so glad you love your new door, and your review really made our day!
reginald S.
5.0
04/11/2017
They were so expensive. They were excellent. I am thrilled with my doors. I have seen other products, compared other products, and the quality and engineering that goes into Anderson doors is amazing. They were just great. It looks beautiful. They come out and measure it. They take out what's here now and slide in the new unit. It is all engineered. I can't express enough the thought and design that goes into these doors. They open and close with precision. The hinges are all adjustable so that they can raise or lower the angle of the door in the frame, so when the door closes, it just glides in and almost closes itself. There is no spaces anywhere. The door closes, and it seals the interior and exterior environments, because there is weather stripping built in. You have to look at the door to appreciate how the door closes and seals. It doesn't just close, it just seals the house. Also, when you do the locks, they are interlinked inside the door. Most doors when you lock it, have a deadbolt that locks across. On my doors, when you have to deadbolt, there is a lock on the top, on the bottom, and the center lock that are all interconnected, and glide very easily without hesitation, rubbing, or friction. They all just fall into place and your door is secured by three, heavy, locks. The glass they use is superior. They use Fibrex, and it lasts longer than any of the vinyl doors that are out there. They also use argon gas in between the double pained windows. I am just so impressed with the product. It was worth it to me and is also a good selling point to the house. I planning to do four more windows in the next year if I can afford it. When I sit in my living room and look outside my new doors, I feel like the backyard is part of the house. It just opens it up. My old doors were boring and obscure.
Description of Work
They installed one window and four doors.
Category
replacement windows, doors
Cost
$18,000
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thank you for the great review! it really made our day, and we are so glad you love your doors and window.
Warren S.
2.0
01/24/2017
The salesman came out and provided an estimated. The technical service measurement person then came out to confirm the estimate and the installation details and indicated it looked good. I received a call from my salesman a couple of weeks later indicating they could not do the work as promised and instead needed to expand the project to the tune of adding 2,500 more to the cost. I then cancelled the project and requested a refund of my deposit which they have not provided.
Description of Work
They were contacted for replacement of two windows in our shop.
Category
replacement windows

Service Provider Response

[Member Name Removed], I apologize for your experience. It is always out goal to go above and beyond the customer expectations, and provide the best service that we promise at the time of sale. Thank you for your review, and we will do our best, moving forward, to address these concerns so we can provide a better experience all the way through. We hope to earn your business in the future.
DEBORAH F.
5.0
01/15/2017
installation and preparedness went very well. the workers were polite, hard working and professional. I have only one problem which I will resolve on Monday, 2 windows appears not to close properly. calling the company tomorrow.
Description of Work
new double glass windows. heavy duty and attractive. The price was a little too steep but the product speaks for itself. We had 4 windows installed.
Category
replacement windows
Cost
$6,000
Hire Again?
Yes

Service Provider Response

[Member Name Removed], Thanks for the great review. We always strive to go above and beyond for our customers, and we look forward to helping and fixing your closing issue. Have a great day.

    Phone

    Address

    9446 Phillips Hwy Suite #7

    Jacksonville, FL 32256

    Sunday
    Closed
    Monday
    8:00 AM - 7:00 PM
    Tuesday
    8:00 AM - 7:00 PM
    Wednesday
    8:00 AM - 7:00 PM
    Thursday
    8:00 AM - 7:00 PM
    Friday
    8:00 AM - 7:00 PM
    Saturday
    10:00 AM - 4:00 PM

    Website

    http://www.renewalbyandersen.com

    Service Categories

    Other Information

    Services offered

    Window Replacement, Door Replacement, Entry Door replacement, Patio Door Replacement

    Services not offered

    Glass Replacement, Garage Doors, Screen Replacement, Glass repairs or Door repairs

    Payment options

    Visa
    MasterCard
    American Express
    Discover
    Check

    FAQ

    Renewal by Andersen Jacksonville is currently rated 4.4 overall out of 5.

    Renewal by Andersen Jacksonville is open:

    Sunday: Closed

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 10:00 AM - 4:00 PM

    Renewal by Andersen Jacksonville accepts the following forms of payment: Visa, MasterCard, American Express, Discover, Check

    Yes, Renewal by Andersen Jacksonville offers free project estimates.

    Yes, Renewal by Andersen Jacksonville offers eco-friendly accreditations.

    Yes, Renewal by Andersen Jacksonville offers a 0% senior discount.

    Yes, Renewal by Andersen Jacksonville offers warranties.

    Renewal by Andersen Jacksonville offers the following services: Window Replacement, Door Replacement, Entry Door replacement, Patio Door Replacement

    Glass Replacement, Garage Doors, Screen Replacement, Glass repairs or Door repairs