Quality Discount Roofing LLC

"Thank you very much for this review. At Quality Discount Roofing , we believe there is always room for improvement so we keep working harder to gain and keep the trust of our customer. Sincerely Quality Discount Roofing Your trusted friends in the roofing business"

"[Member Name Removed] thank you for the review and you are 100% correct, "...the customer is truly the #1 concern." We have invested heavily in software to help us stay on top of the many moving parts in the roofing business. This has truly made a difference in our operation, especially when combined with the hard work and dedication of all employees. Thank you Quality Discount Roofing Your trusted friend in the roofing business"

"Well, what can we say besides the fact that we rated an "A". That is our goal on every job. Thank you for trusting us with your home. Quality Discount Roofing Your trusted friend in the roofing business"

"Thank you for taking the time to give us this review. The feedback provided by these reviews help to shape our focus and address issues. Time management and customer communications is important to every company and we are constantly improving in this area. We are excited about the many operational improvements to our company, including our website and overall web presence. Moving forward all that we do will continue to get better because we sincerely want Nothing but The Best for our customers. We appreciate your business. Sincerely Quality Discount Roofing Your trusted friend in the roofing business"

"Often excellent reviews come down to the relationship established between the estimator and the customer. A hands on estimator that stays in contact with the customer, project manager and the process, is acutely aware of issues and can address or assign them to the appropriate people. We applaud your estimator for taking care of all issues. By providing assistance and removing the stress of doing something expensive that you have no history in, he made your roofing experience a positive one. We appreciate your business. Sincerely Quality Discount Roofing Your trusted friends in the roofing business"

"All phases of installing a roof are important. We stress the clean up because if we did a great job and left a mess, the mess would be remembered. Thank you for being our customer and sharing with other Angies Readers. Quality Discount Roofing Your trusted friend in the roofing business"

"Excellent. Slowly but surely we are attracting Angie’s List members and doing a good job for them. While we still have more non Angie’s members reviews than member reviews, our progress is slow and steady. Our goal here is to become the roofer that Angie’s subscribers select. Thank you for your business. Sincerely Quality Discount Roofing LLC Your trusted friend in the roofing business."

"Thank you for the awesome review and for being our customer. What we like about it is it looks like you had a positive experience with everyone that helped you. It is really gratifying and will be appreciated by the entire company when shared. Sincerely Quality Discount Roofing LLC Your trusted friend in the roofing business."

"Thank you for being our customer and it’s worth repeating, “thank you for your service.” In Saint Augustine and other areas in our region there are many metal roofs that we will be happy to repair or replace. Later this year we will start installing metal roofs that look like shingles, or cedar shakes and other finishes. Contact Quality Discount Roofing for all of your roofing needs. Sincerely Quality Discount Roofing LLC Your trusted friend in the roofing business."

"Excellent review. We are thrilled that the word is getting out that we do great work. We take a lot of pride in what we do and the owner specifically is working very hard in the office, in the field and directly with customers to convey that sincerity. We thank you for your business and trusting us with your most valued possession. Quality Discount Roofing LLC Your trusted friend in the roofing business."

"Thank you very much for taking the time to let others know that we took good care of you. At Quality Discount Roofing we have a proven process that we follow to take care of all of our customers. From large jobs to small and from residential to commercial we respect you & your property. We do professional high quality roofing jobs that start with our knowledgeable staff. For the record there is a zero missing in the price above, LOL. We have great prices but we would not be around long at that price. Thanks again your business is appreciated. QDR Management"

"Our crews do excellent work and are polite professionals. We appreciate you taking the time to note that, as well as the time to write this review. We apologize that it took multiple calls to get attention, instead of one. Our warranty is 10 years on labor and depending on the roof purchased, up to 50 years on the material, by the manufacturer. Your words did not fall on deaf ears and we are in the process of phasing in procedures to make sure we do not see negative comments on reviews again. Effective communications is important in all phases of life, not just business. From children to relationships the right communications is vital. Over the years we have done a considerable number of roofs and have made a lot of friends and happy customers. However, we do a poor job of requesting reviews. No one needs to be encouraged to voice disappointment but we should request reviews to paint an accurate picture of who we are. We understand and appreciate the power of Angie’s List, your voices speak volumes. We are very quietly an excellent company that takes pride in our work and you need to know that. GAF,IKO and other shingle manufacturers have acknowledged our performance, while we are the largest customer for a very large local roofing supply company. Moving forward Angie’s List readers will see a more accurate picture of Quality Discount Roofing. We at QDR appreciate your business and look forward to establishing relationships with new customers. Sincerely Your Friends at Quality Discount Roofing"

"Unfortunately the customer is correct, his payment for the re-roof we completed for him was stolen by our former employee. Our employee did offer him a discount to pay in cash. The member never called the office to find our if this was normal or not, he chose to take a cheaper price instead. Had he called and checked out this unusual request, we would had advised him not to do so as that is not one of our policies. As soon as we were made aware of the theft, the owner of Quality Discount Roofing met with the member in person and stated we will not be charging any customers effected by the theft again. Again, we will not be double charging even though we have no proof the member paid our former employee, we take his work for it as we do have proof of the theft. Unfortunately, we have been advised by our attorney unit the active criminal case against our former employee has been closed to place the liens on the property for our protection. This is our worst nightmare and we apologize for the stress and inconvenience this has called. All issues will be resolved when authorized by our attorney."

"[member name removed], Thank you very much for your kind review. It was our pleasure to help you with the repairs needed on your property. Please do not hesitate to contact us with any of future roofing needs. We Hope you had a wonderful Holiday and wish you a Happy New year."

"[member name removed], Thank you so much for your review. We are so happy it was a positive experience for you. It was a pleasure working with you, and we are looking forward to working with you again. Hope your Holiday was merry and bright. Have a wonderful new year and hope 2015 is the best year yet!"

"A new roof is not an impulse purchase and we understand that a lot of thought goes into making a decision. We do follow up to make sure your questions are answered and to find out where you are in your decision making process because we want your business. However, we are never pushy or do anything to make you uncomfortable. Thank you for the review. Your Friends at Quality Discount Roofing"

"Unfortunately there are times when delays can be an issue and we always do our best to resolve them. Most delays are weather related which causes scheduling issues. Please note this is a new review but the work was done nearly 3 years ago. In that time we have gone through our improvement phase and developed new alternate sources and procedures for many different issues. However, we still have to contend with the weather like any outdoor contractor. 1. It may not be raining in your location on the day your job is scheduled but the crew assigned to your job is delayed because of rain on the previous job. The existing job most be completed before yours can start. In those cases the office calls the day before your installation with an update. 2. The equipment required can be tied up on a job that has been delayed. Schedule changes can effect reserved equipment as well as work crews. We then have to secure comparable equipment, if available. A day or two is typically depending on what is required. 3. Very rarely, because of the layout of certain properties, only certain size dumpsters can be used. Dumpster placement is typically the issue. We would rather delay a job start and use the right equipment, than override the advice of our experts in the field and encounter issues. Once we do a job, it has a 10 year labor warranty and some products carry a 50 year manufacturer’s warranty. Thank you for your review and we appreciate your business. Quality Discount Roofing LLC Your trusted friend in the roofing business."

"Thank you for your review. In situations when crews are delayed the customer is informed because we respect your time. Once on the job site we typically do a great job. Estimating the time required to do a job is both art and science. The science allows us to calculate what we expect. The art comes in once we start and see what we are faced with. While getting jobs done in a timely manner is always our goal, getting them done right is what drives us, so that takes a little longer. We warranty our work for 10 years and stand behind that warranty. We appreciate your business. Quality Discount Roofing LLC Your trusted"