NORTHEAST FLORIDA HEATING & AIR INC
About us
Northeast Florida Heating & Air is a customer satisfaction oriented company who thrives on excellence and efficiency. We are committed to providing all of our clients with quality work in a professional manner at all times. Our service department is completely automated and our office staff is trained to handle all aspects of customer relations. We are staffed with nine technicians in our service department and two installation crews. We offer free estimates on new systems and indoor air quality solutions. Finanacing is available through Wells Fargo. We are licensed to work in all Counties of Northeast Florida. Monthly specials can be found on our website at nefhac.com.
Business highlights
Amenities
Emergency Services
Yes
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 100% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 0% |
There was water in the pan of the air handler so I shut the system down. The service guy came and looked at the outside unit, said he had to put 4 pounds of Freon in it, vacuumed out the water out of the pan. He told me that the evaporator coil had the leaks in it and Freon was leaking on the compressor as well and that I needed a new A/C system at the cost of $ 4,600-5,100.
Keep in mind that they were the ones that had been and quot;SERVICINGand quot; the system for several years and all of a sudden the entire system was shot. The service was never complete and he charged me $ 345.00 ($65.00/pound for Freon and $ 85.00 labor) So I have paid them $ 586.00 and still do not have a working A/C.
I called and left a voice mail for the owner to please call me regarding the visits and surprise, surprise I NEVER received a call.
I called another A/C company to look at the system. They went through the entire system on (3 hours on a Sunday) and did not charge me anything because he said and quot; I think you have paid enough already and received nothing in returnand quot; he found no leaks in the evaporator or the compressor. He said that the system was old but was working fine and just needed a good SERVICE and a $20.00 part (Start capacitor) He came back and replaced the part and the A/C has been working like a champ since that day.
This company is only out go rip customers off, do not use them!!!
"Thank you for allowing me to respond to [member name removed] complaint. On April 7th, we were called out to the [member name removed] residence to repair a cooling issue. We found the thermostat blank and the transformer was bad. The original transformer was located inappropriately in a moist area. We replaced the transformer and relocated it to a more fitting location. The unit was tested and working at the time of our departure. A little over a month later, May 24th, we returned for another no cool issue. The technician found the unit four pounds low on refrigerant. A leak check was performed. My technician noted three leaks in the evaporator coil and a leak on the hot gas rotolock of the compressor. Pet the homeowner’s request, we added the four pound of refrigerant, but did not make the repairs. The unit was cooling when we left. [member name removed] has a 1999 unit. Unfortunately at this age, a unit will begin to have issues. I am surprise she hasn’t had more trouble. Both visits presented a different problem and on both visits the unit was cooling when we left. As for the last visit, the leaks were not repaired and the refrigerant will leak out again causing another costly repair. My technician did recommend replacement. That is our job. We are supposed to make recommendations that will help our customer make sound decisions. It is not a scam and it wasn’t a recommendation after several years of servicing this unit. Our last visit (other than the ones mentioned in the dispute) was May 24, 2012. We did service her unit a few times before that, but not on a regular basis. As for the requested refund, we stand by our technicians findings. Each visit ended with the unit cooling. The time between calls was over a month. A date was not listed for the second companies visit, but I would have to assume it was sometime mid June since this dispute was filed at the end of the month. That would make his visit several weeks before ours. We have a 30 day warranty on our work and are always happy to double check an issue. I know it is disappointing to start seeing a more consistent need for repairs. It is not uncommon to see this in 15 year old units. With this in mind, it would be unreasonable to say we are ripping off customers by having to make two visits within two months and charging for those visits."
They found a problem that other companies had overlooked several times in the past.
They repaired it and as usual they are very professional and give quality service.
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Contact Information
541 PERMENTO AVE S, Jacksonville, FL 32220
Get our Angi-powered app
