Metro-Rooter

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I called Metro Rooter on a Sunday, who gave me a quote and said there was 1 ahead if me and it would be just a couple of hours . They would call me to let me know when they were on their way. This was 11am. I called back at 3 and was told very rudely it takes time and they will call. I asked if they were for sure coming and was told yes. I called back at 5 and was told I will be called . I explained it had been 6 hours, she said she would check. She came back and said I would get a call in 45 min. At 6:30 , I was called and asked if I needed a quote , I told her I was given a quote and was still waiting. She said she would check. Called back and said the truck had broke down and not sure if they would get to me. Called back at 7 and said they could come in the AM After 1 customer at 11, they had to have known well before 7:00 that we would not get service. It took 8 hours for them to tell us, after I called to check multiple times. I will never use this company !

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They were very good, they were out promptly, and they fixed it as far as the smell coming into the house through the drains. We are in Florida, and I had no idea how all this works. I wasn't used to big, huge septic tanks buried in the front of the yard. The guy was super nice, he explained everything to me, and he gave me an estimate days before, and they were right out when they scheduled it.

I contacted this company before for a similar issue. The tech called before arriving, arrived on time, and was able resolve the issue quickly. The only thing that I could see that could have been improved was a little more attention to clean-up after but given that I had been unsuccessfully trying to fix it myself first, I can't fault the tech for that.

I have used this company on two previous occasions and have been very happy with the work that they do and the price is reasonable to the point where I am kicking myself for having tried to fix it myself rather then call them first and wasting the better part of a perfectly good Saturday. Highly recommended.

We had just finished a major renovation of a 45-year-old home, including two new bathrooms and a new kitchen. Within a day of moving in, the entire sewage system began backing up. Attempts to root the main line failed, and the plumbers who tried said it felt like they were running into sand. Metro came out the next morning and had the same result. The technician then spent four hours digging up the line outside, only to find that it ended about twenty feet from the house. It appeared that someone had dug up the main sewer line and broken it during the construction of a new addition on the house. The problem was finding the other end of the sewer line, which apparently was at least 15 feet away and could have been in a large area. After nearly 5 hours of work, he offered to take his initial estimate for the work--about $150--which he had given long before we realized the extent of the work to be done. We insisted he charge his hourly rate instead.
The technician came back the next day with TV equipment so he could trace the sewer line from the street, which is about 200 feet away. He finally found the other broken end and then dug it up so that he could connect the line.
I have nothing but praise for this company and for the professionalism and persistence of their employees. I used them again for a minor problem and had the same experience.

Excellent. The vendor was punctual, thorough and complete. The tenant has not called back with the same problem again.

Pretty straight forward. Showed up when they said. Did a great job. Cleaned the site and replaced the sod. Very personable.

Upon identifying actual cause and severity of septic problem we took bids to replace entire septic system and bring new system up to current codes. Metro Rooter was not the least expensive nor the highest however they offered to manage the entire process for permits, plumbing, securing a electrical contractor and install the entire system.
It was a massive undertaking since the old system had to be dug up and removed and I am very pleased with every phase of Metro's process. The gave me proper expectations on timing throughout the entire process from Dan Coates, the ladies in their office to their equipment operator Hank and installer / plumber Mike who were over the top on quality of workmanship and especially pride in their workmanship all the way from the 1st shovel load of dirt to laying the last piece of sod.
I would not wish this project to any of my neighbors but if they need to do anything with septic or plumbing I will highly recommend Metro Rooter.
Tand T
Mandarin

See above. The did great!

The Metro-Rooter guy (Rick) was very personable, but kind of a salesman as he bumped the quoted price up from $131 for the disposal (Badger 50) + $151 labor = $282 to around $330 or $340 because he needed to replace a couple very old and rotten iron pipes that had holes starting in them with PVC. Rick had all the parts and equipment needed and set up his work space very professionally. He was very fast and got the disposal replaced and the other part re-piped in less than an hour. My final bill came to $370. Didn't argue - just went ahead and paid it - figuring and quot;live and learn.and quot; At least it's fixed and I don't have to take another day off.
Can't imagine how much more it would have cost if he had fixed my other plumbing issues. Didn't even bring it up.
On a side note: I've used Metro-Rooter many times before and received much better pricing with outside plumbing problems. Was having a re-occuring problem several years ago with my drains getting clogged and they fixed it so there is a pipe/outtake on the outside of the house where it can be flushed out when needed, which was very labor intensive. This required searching for the pipes, digging amd trouble shooting. For that project they only charged around $400 and that took hours, and has completely solved that problem. They would have received an A+ for that whole project.
All in all - their guys are usually good at what they do and I would hire them to do something major like re-piping or finding leaks outside (they also have done that for me) but probably not for the smaller things like sink or toilet issues as they are pricey for that type work. Maybe all plumbers are though - might be a more suitable job for a handyman. Kind of over-kill for plumber's resources.
Meanwhile after and quot;googlingand quot; my other plumbing issues it seems they may be easily and inexpensively solved by a few parts from Home Depot. Wish me luck. LOL!

Except for rain delays, everything went as scheduled. They followed through on promised tasks in a professional way.

I needed help installing a toilet in a downstairs bath. They arrived on time, we're relaible and did a great job. Would defeinetly recommend.

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Only used them to pump out septic tank and that went OK . I think you need to be careful in terms of any plumbing or septic system replacement because they are too expensive and do thingd that may not be necessary .

The technician arrived promptly and went right to work. The job was completed in less time than I had imaginged it would take. Very friendly and proffessional.

With my home being close to 40 years old I recently had to replace my entire septic system due to my tank collapsing and drain field failure. The job was well represented by all of the Metro-Rooter staff I interacted with, from the identification of my septic problems through the quality installation by their service crew and final follow-up by their sales manager. Upon recognizing I had a problem I reached out to Metro-Rooter based on a referral from a common friend. Within an hour of taking my call they had a representative (Mr. Dan Coates) at my house evaluating the extent of our sewage problems. Unfortunately, due to the age and condition of my system I was faced with the reality of replacing my entire septic system.

My concerns mounted, as I have neighbors that also recently faced a similar predicament and their experiences were not managed smoothly with the vendors they chose for their service. My neighbors encountered significant challenges with permitting, inspections, and even citations issued by St. Johns County. I was prepared for a lengthy and stressful struggle, compounded with the concerns that my system that was on the verge of failure.

After presenting me with several options Mr. Coates recommended a course of action and initiated the permitting process with Saint Johns County. He managed ALL of the permitting - removing me from the stress of interacting with the county paperwork and inspectors.

My satisfaction was not exclusive to the efforts of Mr. Coates. The crew that arrived on the scene to perform the evacuation of my current system worked extremely hard, respecting the very narrow boundary between my yard and my neighbor’s. Due to the proximity of my neighbor’s decorative landscaping it was not possible utilize heavy equipment to make the job easier. The Metro-Rooter crew (Hank, Trent, and Buddy) worked meticulously to perform much of the work by hand. They worked diligently for an entire day – well into the evening after sunset, to make sure our home sewage was functional. I was VERY impressed with their dedication to quality and my satisfaction.

Our job extended several days as we were at the mercy of the county health inspection schedules. Each day Hank and Trent continued with their hard work and paid particular attention to detail. They proved to be extremely professional throughout the entire process and were a pleasure to work with. We did not encounter any issue with the county through certification or the multiple inspection processes. I was so pleased with the work I received that I also wrote a letter of satisfaction to Tom McLaughlin, the owner of Metro-Rooter.

They did a good job for me.

The serviceman arrived just when he said he would, he was dressed nicely and had the job finished in no time as there was no mess and no fuss. I would recommend Metro Rooter as honest, reliable and extremely fair in his pricing compared to others.

Metro-Rooter was very prompt, professional, and courteous. They were very diligent about their job. They could have done a better job with cleaning up after they completed the job, but they still did great. I would definitely recommend their services to others.

Metro Rooter is just as good as anyone else. There on the same line of all the other plumbers, nothing special. I would probably go with someone cheaper next time.

I hired Metro-Rooter for one reason: They could get here the quickest. We had an emergency situation and needed someone fast. Not only was the service prompt and excellent, but they gave us a great price. They did not take advantage of us.