Metro-Rooter

It was good, they were very flexible and try to get out as soon as possible.

Metro-Rooter responded when other plumbers couldn't/wouldn't. My good fortune that the others were too busy! Tom handled our problem quickly and efficiently plus shared some helpful tips for us homeowners new to St. Augustine and found our water shutoff valve for us, too We will definitely call Metro-Rooter for our future plumbing needs.

The service pro was out the day after calling and on time. He was very professional and friendly. The price was high but we were willing to pay it. However, later that day we realized the pipe was still leaking. After calling they promised to have someone out the next day. No one called, no one came. Day two, same service pro calls on the way. No one was home because no advance notice was given so he said he would be by that evening. Another no call/no show. Day three, another no call, no show. Dissapointed!!

Metro Rooter was suggested by our real estate agent as the cheapest way to inspect a septic system at a house we were considering purchasing. Long story short, the experience was horrible. On the day of inspection the inspector told our agent and the homeowner that there were only a couple small issues and that the system passed inspection. The homeowner agreed to fix the issues and sale went into contract based on that verbal report. Then, for two weeks or so our agent could not get in touch with anyone to get a copy of the report. Then one day I get a call from our agent telling me she finally got the report, that it said the septic had to be completely replaced to tune of about 10k and the homeowner was getting ready to cancel the pending sale. This amounted to alot of STRESS on our part. As we couldn't trust this report, based on the huge disparity between verbal and written report, we were forced to hire another company for another report. Low and behold this report came back in 24 hrs and confirmed that, besides the minor issues noted in Metro Rooters report, which had already been fixed the septic system was fine. We have been living in this house for months now and no issues. My firm belief is that either there was a complete breakdown in the inspection process or Metro was trying to drum up business by saying we needed new tank and field. Either way, this situation caused much stress and cost me an additional 475.00 by hiring a separate company. I would not under any circumstances hire this company for any business, especially inspection of septic fields.

I’m a fool . . . hee-hee! May 21. Our commode was not always refilling after being flushed. Sometimes it did, sometimes it didn’t. It had something to do with the flotation device within the tank. As a member of our family was having a birthday on the 23rd, I was concerned because guests were coming over, and at least one was spending the night. We called three plumbing companies that we had used before, but none was available. We called Metro Rooter. They sent someone over within a couple of hours. (Have you ever had misgivings when speaking to a repair man whom you’ve never met?) I showed him the problem and mentioned that we also had a leaking faucet in our other toilet. His labor quote was over $200.00 (I forget the exact amount). I also mentioned that the toilet that was not always flushing and needed to be plunged. He added an additional $75.00 to the $200.00 + for snaking the commode. After he had finished in the first bathroom, he told me that he could not repair the faucet in the second bathroom and that I needed to buy a new faucet. I said I would. He told me to let him know when I had purchased the faucet. He left after approximately forty-five minutes of his arrival. He had not billed me at this point. I went to Lowes and purchased an on-sale Pfister for approximately $120.00. When I came back home, I used the toilet that he had repaired, and the lever became stuck, which caused the commode to continue to run. I manually dealt with it and made note to inform the repairman. When the repairman came to install the faucet, I told him about the lever becoming stuck. He responded, “You should have told me before.” I told him, truthfully, that it hadn’t happened before. He said it needed replacement parts to the lever, which he had in his truck. He installed the new parts. Then he installed the faucet. Total cost $393.25. Let me repeat that: $393.25. I paid while reprimanding myself for my foolishness. This is not over: Within five days of the service, I’m plunging the toilet. I get that . . . I’m a fool. Within seven days of the service, it’s discovered that the sink is leaking. It appears to be the drain of the newly installed faucet. We remove everything from under the sink and call Metro Rooter. We asked for a different repair man to be sent. We are told -- led to believe -- that it will be repaired without charge. The new repair man arrives, examines the sink and says that the faucet is probably faulty, and that Metro Rooter is not the source of the warranty. I needed to return the faucet to Lowes and exchange it for a new one, which would be installed for $135.00. I said goodbye. (I still hoped Metro Rooter would reconsider, which is why this review may seem late.) The sink still drips. The toilet still must be plunged. We are saving for a different plumbing company to perform the repairs. I was a fool . . .

They were fine and professional.

Their nighttime support staff was great and got us scheduled for the next day, a Saturday. Their technician, Rob, was wonderful! He was very knowledgeable, professional and courteous. He went the extra mile to determine what caused the problem, found the source of the problem, and fixed it within an hour. Hope we never have a problem like this again, but if we do, it's MetroRooter we'll call for sure!

We were very pleased with it. I think they were very responsive. It was very good.

My husband was in and out of the hospital at the time, 23 times to be exact. They came and pumped and told me the pump had to be replaced. I had them come back to install the new pump. . (4 years ago) $260.00 for the pump out, not bad- $425.00 to change out a $100.00 pump. 2 days later the pumps not working again. Mind you I'm working 12 hours a day and living at the hospital in my off time. Call them back out, the man comes to the door tells me it was the breaker, charges me another $80.00 to flip my breaker. I asked him why it tripped the breaker, I was told that was an electrical problem and not his job. I told him the old pump never tripped the breaker. He said call an electrician. No time for this crap... 4 years later the pumps shot again. I'll update this after I get a different company out here to pump and replace the AGAIN!

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In the end the guy ended up not putting plumber tape on the hose connecting to the tank. When we woke up the next morning our bathroom had 2" of water. We called and they refused to clean and dry the mess, this ended up warping our bathroom cabinets and soaking our carpet. They did send someone out who actually fitted the toilet right and got it all sealed up but the fact they refused to take ownership for their mistake and clean up the mess is unprofessional. It has also caused damage to my bathroom. Stay away from this company I will never use them again nor will I recommend them.

They did not finish the job as properly as I would have hoped them to. There were some plants that I asked them to try and save and they disregarded it, to get the job done faster. It would have taken them more time, and they just disregarded what I asked them. The work itself was well done.

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Great.  The employees were professional all the way through.  Though a bit higher on the cost; the outstanding services received (past and present) were nothing short of exceptional.

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We called on Saturday of Labor Day weekend because they had a 24 hour Emergency Service listed.  Although Metro-rooter was not the first place we called, all the others listed on Angies List as 24 hour service did not answer their phone.  We left messages for the others, when we got to this number they answered the phone.  They said they were very busy but could fit us in in the afternoon, which they did and we were very pleased.  He was very nice, professional and honest, and explained what was wrong (alarm had gone bad and was going off without a reason).  He even said it was optional to replace the alarm, that some people choose not to have an alarm at all.  We chose to replace the alarm, and he had one with him, he replaced it and charged a reasonable amount.  We were very, very pleased with this service.  We would definitely recommend.

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I would definitely hire them again. The driver was courteous and slow when backing into my driveway (we have lots of trees). He completed the process in about 40 minutes, answered all my questions and gave me $10 off for having my husband dig up the pad opening.

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I made the mistake of not getting additional quotes and am now regretting it. My experience with metro-rooter was sub-par. High pressure (sales) tactics to have additional services performed. For example, I was initially told the sewer line from the house would need to be replaced within a year. That quickly changed to six months, then a month, then a possibly a week or two. Needless to say, the sewer line is fine nearly four months later. Don't be tricked into anything, the plumbers work on commission. I was convinced to rebuild all three toilets, only to find out later that it would have been cheaper to simply have the toilets replaced. The stops installed in sinks have already broke. Don't be tricked, the plumbers work on commission.