Flooring America

Working with Flooring America was a nightmare and the worst experience I have ever had. I had a water line break in my bathroom and it flooded half my downstairs. My insurance adjuster suggested I use Flooring America because they were on State Farm's preferred vendor list. Richard from Flooring America came out and suggested what needed to be done and also stated we should only do the half that was flooded to avoid any issues with State Farm. The old floors were removed and the new ones were installed except they didn't match. In addition all the baseboards and trim were half *** installed, caulk everywhere, dirt and debris in the paint on the few spots they did paint and paint on the new floors. So after going to State Farm they approved the rest of the house to be done. Floors were removed again and reinstalled with a different crew. This crew was much worse and left excessive glue between the boards to where some people thought we had tile floors and it was grout. These guys damaged walls, didn't paint and installed the wrong type of transition piece at the doors. In addition we had cabinets damaged and were left with an absolute mess. Richard tried to make things better but failed in following through to insure his people were getting the job done correctly. So now I am stuck with terrible work and I'm out $3740 after Flooring America's attorneys threatened me. Basically coming after me for incomplete work. Please do not ever do business with Flooring America. Its not worth the headache.

Looks good! They are a little pricy but worth it to get single source for materials and installation.

LOUSY!!!! Once the $$$$$$$ exchanged hands, the Store manager, Richard and Salesman, Jim, washed their hands of us and any issues that came up
Manager of store and the sales rep were either difficult to get ahold of or did not return calls after deal was made and flooring was paid.

Where do I start without writing a book......
The salesman, Jim, sent "their normal trim" which was a POOR, POOR match to my chosen floor color, and an even POORER QUALITY material. The contractor installed it with glue that came loose within 1 hour of installation......did I mention it was a clear type of hot glue with 2-3 spots on a traffic area strip 5 foot long?
Needless to say, we were not happy, but the cuts to match existing trim was unprofessional AT BEST, and that is being kind.
I logged onto the manufacturer's website and found THE MATCHING TRIM COLOR to our floor. I called the manufacturer and asked if the trim was available. Yes was the answer. It was made to go with the flooring.
The next day, I called the store and asked for the salesman, Jim. He was not available and would not be in until late that morning. I asked for Richard, the store manager. I explained the situation. He said he would have Jim call. Jim did not call. I had to call Jim at the end of the day. Jim's reply was they ALWAYS USE the trim he ordered and sent out and sorry I wasn't happy. I asked that he order the matching trim from the manufacturer. Jim replied that there was not a matching trim. I repeated my call to the manufacturer. He said, Oh, well, that must be brand new because they didn't make that when i ordered your flooring. I said really? Not according to them. Please order and let's get it installed and please come back out and remeasure because the other installer was short trim and piecing it together and making sloppy cuts.

On top of the trim issues..........
Contractor took several boxes of material out of our house at the end of each working day saying they were defective and that we would be given credit or that the material would be replaced. After numerous calls to the manager regarding this issue, 11 months later we still have not received a credit or replacement of the material. The material was to be held by us, the home owner for any future issues needing repairs.

It was brought to our attention 30 days after installation that the contractor did not pay his employees for our job and several other jobs. The store manager was MAD at the contractors employee for letting us know instead of being concerned about the contractor being above board and honest. The unpaid employee was in need of his earnings because he was a single father of a young son. 5 days after we learned of the nonpayment situation for our job, that employee's son was diagnosed with cancer and admitted to Nemours Children's Hospital in Jacksonville, FL, to which we made a call and confirmed. We then made a call to Richard, the store manager, asking that he pressure the contractor into paying the young man. Richard did not care and said we should not concern ourselves with such issues.

In the end, we NEVER RECEIVED REPLACEMENT MATERIAL WE PAID FOR THAT WAS REMOVED BY THE CONTRACTOR NOR DID WE RECEIVE A CREDIT. INSTEAD WE WERE TOLD BY THE STORE MANAGER THAT DAMAGE WAS TO BE EXPECTED AND WAS FACTORED IN TO THE PRICE. PLEASE NOTE, HE SAID THIS AFTER NUMEROUS CALLS REGARDING THIS ISSUE. THIS WAS NEVER MENTIONED DURING THE SELL OR MEASURING OR PAYMENT....OR...THE PREVIOUS PHONE CALLS. We were left with less than 9 pieces of flooring. Some pieces are not full pieces, so therefore, they are of no use to us.

The gentleman in charge of scheduling the jobs was absolutely a PERFECT 10!!! HE CARES!!!! He pressured the original contractor into paying the young man who installed our floor, although he was shorted numerous hours of pay? I confirmed with the scheduling manager the amount of time the young man spent working on our job for the 2 day install that took more than 12 hours each day. And, it was the scheduling manager who sent a different contractor to install the MATCHING floor trim. I was extremely pleased with the 2nd contractor. I wish I had had Alex, the second contracted installer from the beginning. All of the other issues could have been avoided with Alex.

OVERALL RATING.......that particular store is run in a manor that is clear the SOME do not value honesty in ALL ASPECTS OF THEIR BUSINESS to be important. Do NOT BUY here!

unknown

Very Good. Professional job.

I went to the store and browsed the huge selection. The sales personnel were busy with another customer. When Jim came to assist me he was very pleasant and helpful. I was actually looking at an expensive carpet, but surprisingly, Jim suggested a brand and style that was and quot;on saleand quot; at the time. How rare is that? Anyway, it turned out to be a very, very good recommendation. My family is very happy with this carpet. It is very plush and soft. Cozy and comfy as possible. We were able to get the best padding with the savings from the sale priced carpet. I asked Jim if he could get the carpet installed FAST because we were replacing carpet that had seen better days. My Golden Retriever past from old age, but left many messes on the carpet before we lost her. He was respectful of my situation and had my carpet ordered and installed in approximately 1 week. I was really hoping this could be done quickly because I was grieving for 2 weeks before I went to his store. He made it happen and I couldn't be happier. I am so glad that I didn't let one bad review deter me from hiring this store for my carpet needs. I would not hesitate to use this company again for future flooring needs.
Thanks guys!

The contractors that they used were horrible! The manager of the store had the audacity to tell me that I was defensive in my own house when the floor was damaged during installation! I had to ask flooring America corporate that he not set foot in my house again and have a complete re-install of the floor.

We came to this 2nd location as the Blanding location (closest to our house) had closed and moved too far away (out to Atlantic Blvd). We presented the salesman with what we were looking for (carpet and padding) and told him the story of how we started at the Blanding location, but that it is now closed. We told him some items we had looked at and asked about the 9lb padding that the 1st man (from the Blanding location) had told us about. This salesman did show us the carpet samples like we had seen at the 1st store, but he said they did not offer a 9lb pad. They have an 8lb pad and that is their best. So, we thought it was a bit strange about the difference in padding, especially since the 9lb was their brand and the 'best out there'. Maybe stock can vary between stores, but if something is their brand, one would think all stores could get it. So, we got an estimate on carpet and padding, and made an appointment for the salesman to come measure the area in our house as it had some 'odd' spacing that we wanted him to measure to be sure we ordered properly.
The salesman came out to our house in the next few days and was promptly on time. He measured the space and gave us the estimate. We have an area where the carpet meets tile and the builders only laid a basic tack strip. The original carpet pulled away, so the salesman told us we would do better with a Z bar strip that would hold the carpet in place better. He stated that he would 'throw in' this feature, but I'm sure its cost was built into the price somewhere. It did sound nice that we were getting a better feature for no additional cost. So, our final cost would be $1800 for the living area with small piece leading into a hall, the padding, the removal of the old carpet, and labor. This was a bit more expensive than our initial quote from the Blanding store, but we only came there with an estimate of the space, and with carpet you have to over buy to allow the installers to cut it to fit.
My husband was home for the installation. Again, the installers came promptly--towards the early side of the appointment time (not like the cable company that shows up after the 4-hour window!!) He said they worked quickly and professionally. I believe it was all done in less than 2 hours (new carpet in, laying the new Z bar, and old stuff removed). The installers even assisted my husband with laying some speaker wire to run underneath the new flooring. They helped him get it around the carpet tack strips on either sides of the room, so that the tacks didn't puncture the wiring.
All in all, we had a good experience.

Their customer service is really good. They had several samples of all grade types of wood flooring and understood our need in quality hardwood floors. The installers were on time, professional and cleaned up after themselves very well. The price was very reasonable and they were able to lay the flooring in one day. We will call them again to finish the rest of the house soon.

Flooring America is very nice. I shopped around a lot before I chose them for my carpeting. I chose them because they had what I was looking for and charged the price I wanted to pay. The carpet was put in correctly, too.

I am thinking about getting carpet for my bedrooms. Flooring America had excellent quality of service and the quality of their product is excellent also.

I had a good experience with Flooring America. They arrived on time and didn't have any delays during the installation. Everything went very smoothly. The crew was very friendly and helped out a lot. I was happy with them.

Even though the quality of the tile was great, the workmanship was terrible. Flooring America laid the tile it was uneven and it wasn't matched correctly. They were good about repairing the bad tiling, but they sent out the same two installers.