Flo-Air, LLC

I hired this company to do a mold inspection on my home. I picked this company because it had great reviews, but now looking back at the services provided and what I have had to go through with this company, I realize that anyone can have friends and family go and post as many five star reviews as needed to make your company look good. My first hint should’ve been when the office was unable to keep track of the date that the person was supposed to come out and test for mold. This happened on several occasions. Thinking this was a good company, I chose the all inclusive package. When I asked what was included, I was told it included the inspection, swab of the mold areas to be sent to the lab, air quality test, remediation documentation and for them to come back out and test that the remediation company did everything to remove the mold. I thought this company was on the up and up giving me a single price for everything. I even repeated back what the package included to them, making sure I stated “This also includes coming back to retest the area contaminated for mold after the remediation company is done”. I was told “oh yes, it is all included”. This was a lie. This company charged me $800 without letting me know that the service had an additional cost or even giving me an estimate. This was the price for them to come back out after the demolition and sterilization was complete. Once I received the invoice I contacted the company immediately wondering why I was receiving this after I had already paid $900 for the package. I was immediately told that is not what they said, and I was also insulted. This company has bad business practices and will lie. I know this because the inspector insisted that scuff marks on the framework around the door was mold. It was merely scuff marks. This concerns me greatly because I had more of my house ripped out than what was needed due to an incompetence of not only knowing what mold looks like, but also the bad business practice of charging me for something that I was unaware was an additional cost and how much. This company should not be trusted. This review may not do anything. It may not persuade you from using this company, but I wanted to take the time to let you know what happened in my case so that it won’t happen to you.

Great job and follow through!

The service was great. They were very thorough and good customer service.

The service was great. They were professional, on time, and communicated very well.

It was good. They answered a lot of questions for me and they get me in the right direction.

It was amazing. They were timely, prompt, and kind. Everything was good.

It was fantastic, top notched. They were very courteous, very professional, and they did everything above and beyond.

I was very pleased with their service, and professionalism. They came out after a pipe burst in our house from another contractor and we’re very responsive and I would definitely use them again

Amazing! Great and knowledgeable technician. The general manager also came out to assist with any questions so the technician could be in and out.

Wonderful company with wonderful service! Highly recommend!