Find top-rated Pros in your area

Enter a zip code and get matched to businesses near you.

Excel Roofing Contractors Inc

4.7(
60
)

Roofing, Sunrooms and Patio Enclosures

About us

Excel Roofing Contractors is a leader in North Florida roofing companies. Not only are we known from our decades of professional roofing and building experience, but also just as important is our commitment to customer care. We specialize in roofing services such as shingle roofing, metal roofing, flat roofing, and TPO. We offer the finest roof replacements, roof repair and roof coatings for both commercial and residential projects at competitive prices with long warranties. Check our A+ rating with BBB, then call us today at (904) 631-7663 for a free roofing estimate. Even if you have a question we can answer over the phone, we welcome your call. Please visit our website for additional service areas.

Business highlights

38 years of trusted experience
Emergency Services Offered

Services we offer

Receive free quotes for any roof type: Metal roofs (standing seam, panel, metal tile and metal shingle), Shingle roofs (architectural and 3Tab), Flat roofs (bitumen, tar and gravel repair) Tile roofing (concrete and clay tile), Commercial roofing (repair, recovery and replace systems), Hydro-Stop Certified roof coatings, roof maintenance, roof replacement, roofing repair, re-roofing, roof inspections, cool roof systems, water proofing, soffits, skylights, roof problem solving & leak detection.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

0%

Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.760 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
7%
3
5%
2
2%
1
12%
Rating CategoryRating out of 5
quality
4.8
value
4.7
professionalism
4.7
responsiveness
4.7
punctuality
4.6
Write a review
Showing 51-60 of 60 reviews
Lydia A.
06/2017
1.0
roofing
  + -1 more
Rude office staff
Description of Work: Called the office and asked to schedule an appointment to have my roof examined since my ceiling was beginning to show stains when it rains and i suspected that there was a leak. The office girl said that they were too busy to send anyone out to look at my roof. ?!?!? Since when do people turn down a legitimate service request? Amazing response. Their loss!!
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
Response from Excel Roofing Contractors Inc
Good afternoon, My name is Robert and I am the Director of Operations. I was highly disappointed and at the risk of sounding callous upset to be notified by my staff that you left an "F" review because we were upfront and honest from the start about not having the time to conduct a proper service visit. I'm the one who instructed our scheduler to inform all repair callers that we were sorry, but could not take any additional customers due to a heavy backlog after the long lasting inclement weather we have been experiencing. My goal with this response is to educate future potential customers to how this industry works, but more importantly, how Excel Roofing conducts daily business to provide nothing but professional and honest service. When strong storms arrive in the First Coast area reputable roofing companies get inundated with roofing requests. During perfect weather we are blessed on a daily basis to receive calls for site inspections and to provide free estimates, which we are so grateful for. We have worked hard for decades to be a prominent company in this region. Sadly, and I truly wish this was not the case, when torrential weather passes through our phone rings non-stop and we begin to stress from an administration standpoint how to handle the logistical influx without compromising the strong reputation we have built. I can tell you from a personal standpoint that I literally work long and late hours, as do my project managers, and the owner himself worrying how to best take care of our customers currently waiting that have put so much trust in us. As calls come in, and we respond, people begin sending in signed contracts. The only way to be fair to all customers is to place them in the order the came in signed. This way nothing gets overlooked, and more importantly, there are no accusations of favoritism. When I researched our current pending repair projects I noticed we were pushing into the 2+ month wait time. At that time I told the scheduler to not accept any additional repair requests because we would be doing a dis-service to customers having them wait that long when other companies could possible perform the work earlier. I felt this to be more professional than conducting a site visit, not telling you our position, and having you wait months before we could get there. In my position that is downright unethical, dishonest, and wrong and I cannot in good faith allow the company to operate that way. There will be a lot more rain before we would have gotten to your home which would have caused more damage. I truly am sorry that you felt slighted that we could not personally service you. It was not personal, and I hope one day you will see that it was actually in your, and your properties, best interest. While every business wants any and all customer's it can get to make additional profits, I will not allow Excel Roofing to operate in a manner that will actually cause potential customers harm. I would rather lose money ethically than earn your business deceptively. I realize you will likely not contact us again in the future, but I'm hoping any potential customers who read this response will realize your review was unnecessary and a bit extreme to post. Respectfully, Robert Wilbanks Director of Operations
gordon B.
02/2017
4.0
roofing
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Excel Roofing Contractors Inc
Good afternoon sir, We thank you for the opportunity to serve you. I spoke with the estimator who advised you both discussed the project at length multiple times over the course of weeks via phone/email. He stated that you called with questions often which he satisfied with knowledgeable answers; but it also sounds like you chose another company to perform the roof. I do thank you for the grade of "B" and you noting that you would hire us again. If you would like, please call the office so I can discuss the situation with you and see what my company could have done better in the estimate stage which would of resulted in a "A." It seems while we did not get past the information stage we appreciate your feedback and it can only help us grow as a company. I'm assuming at this point you have had the roof replaced so I hope everything turned out wonderfully for you and we wish you the best in future endeavors. Please let us know if we can be of future assistance. Respectfully, Robert Wilbanks Director of Operations
Sheila R.
10/2016
1.0
roofing
  + -1 more
BAD BAD BAD BAD
Description of Work: Roof reshingled
Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Excel Roofing Contractors Inc
Good afternoon, We are confused about this review and would like to discuss this further. Our records indicate that on August 3 of this year we visited the property and our estimator met with you and your mother regarding both properties. Per your request we mailed both estimates via USPS on August 4th. We have a diagram on file for both properties. To date we never heard back from either party. I spoke with the estimator who advised that all three parties spoke at length and it appeared to be a very positive experience, he also provided a military discount as someone in the immediate family was from a military background. I wanted to clarify the grades listed as were quite shocked to discover them: - On price I cannot offer anything other than to say we pride ourselves on our pricing and are known to be very competitive. Given we provided a military discount as well this is something we will have to look into. - For responsiveness and punctuality, our estimator was on time as promised. He called ahead of time per our company policy and he was asked to meet at another location. - Professionalism is another concern to read. Our estimators all are required to wear khaki pants, a polo with the company logo, and at no time to appear anything other than professional. Our vehicles are also required to be kept clean in appearance Our Director of Operations attempted to call you to investigate this situation and upon identifying himself you hung up on him. He felt that to be odd as it was the first time that has occurred in his 10+ years in this industry. So as you can see we feel there to be some type of miscommunication and possibly have us confused with another company. If you will please contact our office as we would like to clear up this situation. Respectfully, Excel Roofing Contractors
Marta A.
04/2016
5.0
roofing
  + -1 more
unknown
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$17,000
Response from Excel Roofing Contractors Inc
Ms. [Member Name Removed], Thank you for taking the time to review us. What a pleasure it was to work with you and we again appreciate you allowing us the opportunity. Should you need any future services please do not hesitate to contact us.
Lisa P.
02/2016
5.0
roofing
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Excel Roofing Contractors Inc
Ms. [Member Name Removed], As you know reviews are vital to the success of local business so we greatly appreciate you taking the time so that others can read about our level of service. We at Excel just wanted to take a moment to thank you for allowing us to work for you and hope that should you need anything in the future, roofing or on the building side, you will let us earn your business once again. Respectfully, Excel Roofing Contractors
Denise M.
12/2015
5.0
roofing
  + -1 more
unknown
Description of Work: I have already left comments for both companies used.
Rating CategoryRating out of 5
Yes, I recommend this pro
Response from Excel Roofing Contractors Inc
Good afternoon, We just wanted to take a quick moment and say thank you for your rating and choosing to pick us to work together. It was truly a pleasure to work with you. We wish you all the best and hope to hear from you soon. Respectfully, Excel Marketing Department
Richard W.
12/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Scott and his crew were fantastic! Did an absolutely beautiful job for what I found was one of the best prices around. Came highly recommended to my by a neighbor that had done business with Scott for years. 100% satisfied.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$7,400
Denise M.
07/2014
5.0
roofing
  + -1 more
unknown
Description of Work: Excel's crew showed up and got right to work. They were professional and courteous throughout. They had to scape off my old rock & tar roof which is a lot harder than removing old shingles. They were so efficient at this that I don't see ANY pebbles in my grass or walkways. I took advantage of the free solar tube and installation offer and I know they had their hands full with the low pitch of my roof & lack of attic space. Years ago we tried to have one installed and the contractor said it would be too difficult & would have to charge more labor. Scott & his crew honored their offer and got the job done. | |The only "problem" was the wrong color drip edge was installed. I was at work and didn't see it until it was all up. I notified Scott and he has offered to pay for the painting of it. | |I am completely satisfied with Excel's workmanship and materials and would HIGHLY recommend them.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,390
Justin R.
06/2014
5.0
roofing
  + -1 more
Great job, great price.
Description of Work: New roof
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Deborah R.
01/2014
1.0
roofing
  + -1 more
--
Description of Work: Excel Roofing came to my home to give me an estimate on a roof leak. The representative said it was a fairly easy fix and he would be able to help. I have emailed and called asking for the estimate and have never received it. Why go to the trouble of coming to a property and then not following through? I don't get it.
Rating CategoryRating out of 5
responsiveness
1.0
    • 1
    • 2
    • 3(current)

Contact information

5722 Dunn Ave., Jacksonville, FL 32218

http://www.excel-roofing.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

Insured
Licensed*

Trade License Number
CCC1328406
Trade License Locale
Florida
Trade License Authority
Florida: General
Trade License Expiration
08/31/2026
Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
Yes
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Roofing,
Sunrooms and Patio Enclosures

FAQ

Excel Roofing Contractors Inc is currently rated 4.7 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Excel Roofing Contractors Inc accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
Yes, Excel Roofing Contractors Inc offers free project estimates.
Yes, Excel Roofing Contractors Inc offers eco-friendly accreditations.
Yes, Excel Roofing Contractors Inc offers a 0% senior discount.
Yes, Excel Roofing Contractors Inc offers emergency services.
Yes, Excel Roofing Contractors Inc offers warranties.
Excel Roofing Contractors Inc offers the following services: Receive free quotes for any roof type: Metal roofs (standing seam, panel, metal tile and metal shingle), Shingle roofs (architectural and 3Tab), Flat roofs (bitumen, tar and gravel repair) Tile roofing (concrete and clay tile), Commercial roofing (repair, recovery and replace systems), Hydro-Stop Certified roof coatings, roof maintenance, roof replacement, roofing repair, re-roofing, roof inspections, cool roof systems, water proofing, soffits, skylights, roof problem solving & leak detection.

Contact information

5722 Dunn Ave., Jacksonville, FL 32218

http://www.excel-roofing.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM