David Gray Heating & Air

4.7(
133
)

Heating and Air Conditioning, Plumbing, Air Duct Cleaning,

... +2 more

About us

We guarantee your satisfaction and we won’t leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Check out our services offered and call or click to schedule today. Your $69 service charge includes a courtesy full system inspection. Take the time to write down any questions you may have, before your technician arrives. That way, when they inspect your system, you'll have all your questions answered, including those you may have while you're part of the process.

Business highlights

15 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Air Conditioning Repair, Installation & Replacement. Indoor Air Quality. Preventative Maintenance Plan, Duct Cleaning, Dryer Vent Cleaning, Smart Home thermostats. Carrier Factory Authorized Dealer

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Our Recent Projects

AC Installation

Photos of past projects

Reviews

4.7133 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
3%
3
4%
2
5%
1
7%
Rating CategoryRating out of 5
quality
4.8
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Write a review

Filter reviews by category

Showing 26-50 of 133 reviews
Carolyn D.
03/2017
5.0
heating & air conditioning/hvac
  + -1 more
He was Curtis and did the work in a timely fashion.
Description of Work: He was professional, Curtis and completed in a timely manner.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Sharon S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Showed up on time. Very professional.
Description of Work: Semi annual maintenance two units.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Shirley C.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
All went well. On time-very friendly and professional.
Description of Work: Tune up.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Bill S.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very good; tech Will was kind & courteous. Explained everything, and was very thorough.
Description of Work: A/C annual check-up
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1.09
Kristi W.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent service. William was very professional, informative and friendly.
Description of Work: Preventative maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Jeff G.
02/2017
2.0
heating & air conditioning/hvac
  + -1 more
Company did not respond to message sent via website. Have selected another company for replacement of our HVAC system.
Description of Work: Recommendation is to call this company if you want to reach them - do not use their online message / contact system. I sent messages to 5 companies to request appointments for advice on replacement of our 3-unit HVAC system. 3 companies contacted me within 1 hour, one within 3 hours and, now almost a month later, I have not heard back from David Gray (message was sent 1/20/17 @ 9am). Other than people that I know who have worked for the company, I have no first hand experience with the company or the quality of their service. I cannot comment on the quality of the work performed but I can advice to call the company rather than rely upon their online contact system.
Rating CategoryRating out of 5
responsiveness
1.0
Response from David Gray Heating & Air
I do apologize for the communication issue you experienced in January during our Website Upgrade to make it more accessible to customers on Mobile Devices. We have a very good turn around time and communicate best via email if that is your preferred method of communication. With technology you are never more than a click away! It never fails when you try to keep up with the evolving technological age that glitches do happen and occur and it appears that this is one of those cases. We provide 6 different emails on our contact page to various employees that can assist you without having to call. Once again, I am sorry that you experienced this issue. We have made significant improvements and upgrades and we are continually looking for ways to better help our Customers make contact with us, especially during times when you need Assistance. If you require our services in the future I hope that you look to David Gray and give us a second opportunity to work for you!
robin B.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
William was explain and focused. Professional and well spoken. He was able to sell me a polite because of the trust he respond with David Grey. Highly recommend! going to recommend on Angie's list.
Description of Work: William checked thermostat, heat, coils, filters & outside unit. Throughout the experience he was professional, focused & well versed in his trade.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$109
Eric H.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Showed up and were very professional.
Description of Work: Normal bi-annual inspection & testing.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas H.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Excellent as always. Any heat, plumbing, AC, electrical. David org is my go to.
Description of Work: Annual maint on 2 (AC/heat) systems.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$496
Iris Y.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Tech arrived on time. Checked thermostat, panel, HVAC & air handler.
Description of Work: Restarted heat (neat) and trouble shoot heating system. Including breaker panel box.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$140
Karen F.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
The two service techs arrived within the time frame. I was told performed an overall test and evaluation of my heat pump and found problem was related to the thermostat which they replaced. They also identified mold on the wall and wires w/ in the unit and recommended a WJ light system. I will schedule a separate appt. to have installed in another week. (they cleaned mold off before leaving).
Description of Work: Service all-tested heat pump. Renewed service contract. Replaced thermostat. Recommended WJ light for mold issue. Replaced out door fan motor.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$685
Shirley C.
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Called on their way. very professional and friendly. Going a discount:-very helpful.
Description of Work: Replaced motor and blower.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$728
01/2017
5.0
heating & air conditioning/hvac
  + -1 more
Perfect, on time, was polite and very professional.
Description of Work: Regular preventative maintenance.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Ed D.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
William was on time and seemed to know his business. Gave us nice tips about using vinegar vs bleach to finish hose.
Description of Work: Replaced capacitor & 6 mos routine A/C check.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$172
Paul L.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Very well-I was explained entirely how the "PM" was done and shown the effluent of the build up in the pipes.
Description of Work: Performed "PM".
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Constance C.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
He was very professional and courteous. Advised us in a caring compassionate.
Description of Work: Come to do routine maintenance. Unit is 15 yrs old and is not putting out cold air. Decided on new unit. Showed me a price and he advised the steps to follow.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Russell L.
11/2016
5.0
heating & air conditioning/hvac
  + -1 more
Daniel called & promptly completed pm.
Description of Work: Pm on AC.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$199
Cindy E.
10/2016
1.0
heating & air conditioning/hvac
  + -1 more
Person never showed up or bothered to call.
Description of Work: Appointment was made to get a quote for a new a/c unit.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from David Gray Heating & Air
I do apologize for the inconvenience in scheduling an Estimate for your HVAC System Replacement. This is one of the most daunting tasks that a homeowner can be faced with in Home Repairs. In our Computer System it appears that you contact our office on 10/10/16 at 1pm and the estimator called back 10/10/16 at 2pm to schedule a day & time that worked best with you. There was an appointment set for 10/14/16 at 11am. I do not show any other information as to if the appointment was rescheduled or cancelled. I am sorry that we were unable to help. Thank you for your time and I hope in the future should you have an HVAC issue you look to us to so we can gain your business back.
Rosemary S.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Great! Daniel is a professional who took time to explain everything to me.
Description of Work: AC diagnostic and troubleshootingw/ pm contract.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$149
Mary M.
10/2016
5.0
heating & air conditioning/hvac
  + -1 more
Fixed in reasonable amount of time & is working well.
Description of Work: Replace valve on air handler.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Michael W.
07/2016
5.0
heating & air conditioning/hvac
  + -1 more
Thank you! I called David Gray Heating and Air Saturday for an emergency service call to stop a leak. With the high temperatures and it being a Saturday I expected to have to wait. The lady that answered the phone was very kind and the technician arrived at my rental property within 90 minutes of my initial call and solved them the problem. The bill was under $100 which is great for a weekend emergency call. I had used a different company for the last 6 years, but will use David Gray going forward. Thank you again. Mike - Mangrove Property Management
Description of Work: Emergency Saturday service call to clear a clogged up A/C drain line that was leaking all over the living room.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$98
Richard G.
07/2016
3.0
heating & air conditioning/hvac
  + -1 more
Have used David Gray Plumbing, Electrical and Heating and Air over the past 2 years and have been happy with their work, however of late, especially in this summer season, David Gray seems to be overbooking. I requested service on Thursday and they offered me service on Friday after 1:00pm but would not specify a window. I finally got a call at approximately 8:30pm. This is the third time this has happened to me and is unacceptable. I am going to seek out a provider that will give me a window of time and commit to it.
Description of Work: Moved in to a new home and requested an evaluation and service of AC.
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
1.0
Response from David Gray Heating & Air
I do apologize for the scheduling issues that you encountered. This Summer in Northeast Florida was one of the Hottest on Record. We schedule all customers to the best of our ability and accommodate timeframes based on our company policy Before 1pm, After 1 Pm and First Call 8-9am. It is hard to determine how long a technician will be on a job when he arrives, it could be 45 minutes or upwards of 4-6 hours. Looking at the information that is our Computer System you called in on 7/11/16 and requested a morning call for 7/12/16, when we called that morning to head out it was requested to be rescheduled for the following day. 7/13/16 a technician went out per the time frame quoted and there was no answer at the door and a door knocker was left to call back and reschedule. Customer called back 7/14/16 to reschedule for 7/15/16 after 1pm. Contacted 7/15/16 after 1pm and left a message to call back or else the technician would be going to his next call. Contacted 7/18/16 to schedule appointment and left a message. Customer called back 7/18/16 and rescheduled for 7/20/16. The technician came out on 7/20/16 and found the system operating per Manufacturer Specification and in good working order. He noted some minor debris in the drain line and Customer questioned air flow throughout the house. The technician instructed the homeowner how to adjust vents and recommended a routine Preventative Maintenance Plan for 2 Visits per year and have a Service Technician look over the system to ensure proper operation. Once again I do apologize for the time it took us to get out to your property but these are our Standard Operating Procedures during Hi Peak Call Times. Thank you for your time and I hope that in the Future we are able to gain your business back.
Gene H.
06/2016
1.0
heating & air conditioning/hvac
  + -1 more
Sales call never returned! Estimate never received!!! David Gray was the first one we called; their call back was 5 days after. No need to say that other vendors were much more proactive and had already completed our job earlier. If the sales rep takes 5 days to return a call, I wonder how long their service people take. Beware!
Description of Work: Replacement of two AC units (2T each).
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$8,000
Response from David Gray Heating & Air
I do apologize for the inconvenience in scheduling an Estimate for your HVAC System Replacement. This is one of the most daunting tasks that a homeowner can be faced with during the middle of a Hot Summer in Northeast Florida. In our Computer System it appears that you contact our office on 6/16/16 at 9am and the estimator called back 6/16/16 at 4:45pm to schedule a day & time that worked best with you. I do not show any other information as to when or if the appointment was made. We make every attempt and effort to contact Customers for Estimates because in Florida you HAVE TO HAVE YOUR AC otherwise it is unbearable during the Hot Summers. I am sorry that we were unable to help. Thank you for your time and I hope in the future should you have an HVAC issue you look to us to so we can gain your business back.
Lenore C.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
Will did replace the fan motor, always professional and courteous. In fact the entire company in great!
Description of Work: Replaced fan motor.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$761.93
Thomas D.
05/2016
5.0
heating & air conditioning/hvac
  + -1 more
It went great and I didn't any issues with the whole project. I liked the fact that they inspect the installation after the work was completed. The pricing was fair and their communication was good.
Description of Work: They installed a whole new unit in my house.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000

Contact information

6491 Powers Ave Ste 2, Jacksonville, FL 32217

http://www.davidgrayonline.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Bonded
Insured
Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

Service Categories

Heating and Air Conditioning,
Plumbing,
Air Duct Cleaning,
Drain Cleaning,
Electrical

FAQ

David Gray Heating & Air is currently rated 4.7 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

David Gray Heating & Air accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, David Gray Heating & Air offers free project estimates.
No, David Gray Heating & Air does not offer eco-friendly accreditations.
No, David Gray Heating & Air does not offer a senior discount.
Yes, David Gray Heating & Air offers emergency services.
Yes, David Gray Heating & Air offers warranties.
David Gray Heating & Air offers the following services: Air Conditioning Repair, Installation & Replacement. Indoor Air Quality. Preventative Maintenance Plan, Duct Cleaning, Dryer Vent Cleaning, Smart Home thermostats. Carrier Factory Authorized Dealer

Contact information

6491 Powers Ave Ste 2, Jacksonville, FL 32217

http://www.davidgrayonline.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day