American Window Products Inc

"AWP has been in Jacksonville for 39 years now and have installed windows and doors in more than 35000 homes. Replacement only and we still have great ratings. We continue today doing more than 80 homes a month of all sizes including very large homes with over 50 windows. So I'm not responding to this review in typical manner because AWP did all we could and tried to do the right thing on this project as this job was not typical for any window company. We know the job didn't go as smooth as we would have liked and we are sorry for the situation the reviewer and AWP were put in. But there was nothing mention in the review that there were other construction companies working there and didn't mention the compensation that was received for the inconvenience or the very expensive impact door that was given for FREE (the one he is complaining about ) from AWP after the Manufacturer sent several replacements for small scratches that the customer would not except and then the customer worked on the door and made it worse, As far the amount of time involved the manufacturer PGT had a bad run of glass and it took a while for the PGT service team (not ours) to complete because all the window manufacturers were behind due to the 2017 boom in construction. FACT. Even though this was not AWP's fault AWP still compensated the reviewer for PGT glass problems even though it was out of our control and out of our pocket, so as far as we know one door had scratches and he agreed to keep it for free.(complaint) We were under the impression everything was completed as it's been 3 years ago and if not, contact us and we will take care of any issue you may have. Office 904-731-2247 Once again this was not a typical job or a typical response so I apologize if it seems harsh. This reviewer didn't tell the whole story behind the issues involved and complained about things that was excepted with compensation from 3 years ago."

"We are very sorry we didn't meet your expectations on our estimate. We did have a van break down and had to get a rental car. Our vans carry between 12 and 16 sample windows and the rep just picked a few due too limited space and didn't want to damage the rental. Plantation shutters are very expensive and we feel they should be handled by a shutter professionals. Every window company handles installations differently, in your case the veneer (stucco) needed to be removed to do a proper waterproofing behind it, so sometimes we will leave a piece of the frame so we don't damage the original waterproofing barrier under the stucco to prevent future leaks. 37 years of doing windows has taught us a lot about what works and what doesn't. Bottom line if your happy so are we. Again we are sorry things didn't work out with us."

"We apologize if you feel you are not a valued customer, we appreciate and value all of our customers and try to keep everyone updated with the progress of their orders and meet our estimated installation dates. Our contract with you for $4920.00 states with an estimated delivery of 6-8 weeks, and unfortunately the delays we encountered were out of our control, the manufacturer of your product had delays due to mechanical issues, we have been in business for 36 years and although this is unusual it does happen and not to mention the rainy weather has caused delays as well with our installation scheduling. Our installers arrived at your home and installed your replacement windows and SGD as scheduled on Monday July 10, 2017, and as you stated our installers did a nice job for you and you are pleased with the looks, function and installation of your new windows and SGD. The final inspection was scheduled and passed on Tuesday July 11, 2017 with the Clay County Building Department. Again, we appreciate your business and will be happy to work with you on the remaining replacement windows in your home with the same quality of products and installation."