"We appreciate your very kind words! It was very satisfying to discover that the parts you needed could still be covered under the factory warranty, saving you a considerable sum. It was worth all the extra effort to pursue that based on the additional documentation you provided to us. It was a pleasure working with you. Please let us know if we can be of service to you again."

"We appreciate your review of our recent service, and thank you for taking the time to share your experience with other Angie's List members. We try our best to deliver the best value for your hard earned dollars, and do it professionally and promptly. Thanks again for the opportunity to give your AC its Spring tune-up!"

"As the owner of Air McCall, I take a personal interest in how our customers perceive our relationship and, although I am happy Mr. [REMOVED MEMBER NAME] gave us 'A's on almost everything, I am disappointed we did not meet Mr. [REMOVED MEMBER NAME]'s expectations on the price for our work. We use "commercial" thermostats that are very different from the type that can be purchased online. Our Honeywell thermostats are designed to be used with all types of heat pumps with different wiring scenarios and ours carry a 5 year warranty versus the Honeywell thermostats at the Home Depot and online venues that carry only a 1 year warranty and are a much inferior thermostat. So, although you can buy a cheap Honeywell thermostat online, you can't buy the commercial grade ones for $40. We continuously monitor our pricing structure and our charges are consistently under the industry standard and they were in Mr. [REMOVED MEMBER NAME]'s case as well. We also had to replace some additional electrical components on Mr. [REMOVED MEMBER NAME]'s system so that added to the repair cost and we cleaned the evaporator coil in the air handler and installed 3 ft of armaflex at no charge to Mr. [REMOVED MEMBER NAME] to make sure he didn't have any issues with the home inspection during the sale of this property. I feel our pricing is very fair but the bottom line is I would like to turn an unhappy customer into a happy one so I have placed a $50 "goodwill" credit on Mr. [REMOVED MEMBER NAME]'s account to be used in any way he would like to use it. Carl W. Ashauer President"

"We can't solve each customer's problems over the phone, but by asking good questions we are often able to troubleshoot and suggest potential problem areas for you to check (tripped breaker, dirty filter, clogged drain, etc.) in order to save you a service call. In this case it sounds like it paid off for you! Thanks for sharing your experience. So glad we were able to help you out."

"Thank you so much for taking the time to write about your recent experience with Air McCall. We are so pleased that it was so positive for you. We aim to treat each of our customers like WE want to be treated in our own homes. It was a pleasure to serve you. Please let us know if we can be of further service. The Air McCall Team"

"We appreciate you sharing your recent experience with our company. Air McCall performed a maintenance check on both of your AC systems then returned a few days later for a complaint that one of the systems was not running. Upon arrival, our tech found both units were running and cooling. All mechanical checks were normal and there was no additional charge. At the customer's request, we then installed a new safety float switch and left the unit operating properly. We look forward to serving you again in the future."