"Thank you for taking the time to review our service."

"Thank you for the nice review, it was a pleasure serving you and please call us anytime."

"Thank you for your review, we appreciate the opportunity to serve you!"

"Thank you for the great review and thank you for your trust in Air McCall"

"I am so sorry we disappointed you with our first service call that was rained out. We have credited your account in the amount of $59 which you can use towards any service. Just call our office during normal hours to take advantage of your credit. Mary Leslie - Customer Relations"

"thank you so much for the great review and thank you for trusting Air McCall for the installation and servicing of your new a/c system."

"Thank you for taking the time to give us this nice review, we look forward to continuing to serve you in all your air conditioning and indoor air quality needs."

"Thank you for taking the time to give us this great review. It was a pleasure working with you and thank you for your patience as we worked through that "rocky start"! We look forward to a terrific relationship for years to come. Carl Ashauer, President & CEO."

"As soon as I saw this it became obvious that we not only dropped the ball, we kicked it out of the stadium so the game was over. However, we have called our customer and he has graciously given us the opportunity for a second chance. Thank you so much for being so gracious and we will make sure we apologize with discounted pricing to make up for the inconvenience and aggravation we caused. Mary Leslie, Customer Relations"

"Thank you so much for the 'A' report card!! We appreciate you and we are glad to have had the opportunity to serve you. Please let us know if you need anything at all and we'll be here for you. Mary Leslie, Customer Relations."

"Thank you so much for your great review. I know you and your family will enjoy the air purifiers as they do a great job of cleaning the air inside your home of not only allergy causing particles, but cold, flu and other viruses and bacteria. Thank you once again for your trust in Air McCall, please call if you need anything at all. Mary Leslie, Customer Relations"

"Yikes, since we have an 'A+' rating with the BBB and just earned the "Super Service Award" from Angie's List, it's a shock to see Mr. [member name removed] negative review. I personally reviewed what our technician did and found that he adhered to our diagnostic protocol in this instance. The a/c system is 21 years old, rusty in several areas, and was very low on refrigerant so the technician did a refrigerant leak search with sophisticated leak detection equipment that emits a beep when a leak is detected. The technician in question has a good deal of experience and, in his opinion, the leak was in the top portion of the condensing coil. Since we must use a factory coil for replacement, we are at the mercy of the manufacturer regarding the repair cost and this coil was very expensive thus making the repair expensive to the customer. Consequently, the technician referred Mr. [member name removed] to our Sales Division to provide a proposal to replace the system versus the repair. Prior to our Sales Associate contacting Mr. [member name removed], the second technician from another company diagnosed the refrigerant leak being in a valve that he said was loose. While 95% of refrigerant leaks are found in the coil itself (not service valves), it is possible that that our technician mis-diagnosed the leak. If Mr. [member name removed] would have called our office to provide the information contained in this review, I would have sent another Senior Technician to his home at no charge to perform another leak search. If this second leak search confirmed what the other company's technician found, I would promptly have refunded Mr. [member name removed] the $164 he paid for our service and apologized for our error. So, I offer that same service to Mr. [member name removed] at this point as well. I will gladly send our Senior Technician to perform another leak search with state-of-the-art leak detection equipment and if we don't find the condenser coil to be leaking I will issue a full refund of $164. Please call our office at 288-6110 to take advantage of my offer. Carl W. Ashauer, President, Air McCall, Inc."