ACE DOOR & WINDOW

RUDE, rude, rude and worse.  The telephone rep. has a serious problem with customers.

Ace Windows sent two installers. They were prompt, courteous, professional and helpful. They completed the work in a timely fashion and left everything clean. As it turned out, I did not require everything that was estimated, and they removed the charge from my invoice.

Positive experience all the way around. Involved visit to home for an estimate. Work performed on the promised date. An excellent experience - I can recommend this firm without hesitation

When selling our house, I found out that I would probably need to repair or replace a fogged window that would not open completely. I called this company and the representative took time to answer my questions about what parts would likely need to be replaced and about how much it would cost. I did not have the window repaired because the seller's mortgage company did not require it to be done.

I was satisfied with their overall professionalism in estimation, explanation of exactly what they planned to do, the sections they built, and their installation. 

I had contacted 2 other vendors seeking advice on repairing the door. I was told that the manufacturer had gone out of business and parts were no longer available. One of the those vendors did try to install replacement rollers but the attempt did not work. I figured I was facing the prospect of an expensive ($1000+) door replacement and 2-3 weeks while a new doord was ordered.  Then I called ACE after seeing their review on Angie's List.  The technician that came to my house was Joe, and he was great. He focused right on the problem. I told him what the other vendors had recommended.  He just smiled and went to work. He carries a lot of replacement parts on his truck. He came back in with new rollers and within about 15 minutes he had the door working like it was brand new. He made some adjustments to the door height and ensured it was straight. He lubricated the track and the door is now working great. When my wife saw the results, she could not believe it.

ACE told me right up front what they would charge for the service call. They said they come out expecting to repair the door.  If they could not repair, there would be no charge and they would quote a new door replacement.  The price might seem high, but it is much less than a new door and the results were very impressive.

I would call ACE again without any hesitation.

Victor came right on time and was friendly and willing to answer all questions.  He quickly diagnosed the problem -- broken springs and plastic hardware, and promptly fixed each window we called about.  We were so thrilled that we had him fix a few more windows and we asked advice on replacement of a bathroom window.  Before fixing our bedroom window, one that gets direct afternoon light, he suggested replacing it with a new window that has a coating built into the glass.  He discussed other options also and did not pressure us.  We decided to wait on that window and he sent a quote within 2 days for the price of replacing the bedroom and bathroom windows, plus, a quote for resetting our offset back door.  The company then followed up to see if we wanted to order the windows. In total, he fixed 7 windows, all of them large except for 1.  We have already referred this company to another family.

This was an excellent experience.  It is so nice to do business with a company that does what it says it will do.  The tech was knowledgeable and pleasant.  I would not hesitate to do business with this company again and would recommend them to my friends.

Would absolutely use again. ACE, which is a family owned company, was thorough, careful and totally professional. One of the owners worked along with his employees. Courteous. Cleaned up, and also washed the windows. Arrived on time. Finished the job in 2 days. Owner came back the following day to check and fix any small imperfections. HIGHLY recommended.

Ace office staff is polite and knowledgeable. The representative arrived on time for the appointment, was polite and answered my questions. The windows were installed on time and Ace did a nice job on them, and cleaned up afterward. I can now stay in each room during the HOT summers months, whereas I could not before. I will use them again, and would recommend them to friends.

Went pretty well. Would use again.

We got a quote from them last week. They?ll probably start work in a couple of weeks. When we first called them they were pretty responsive. At their office they had shown me pictures of a front door, and I found it to be very convenient. They seemed pretty good overall.

Overall the installation went well. Gary who came out to give the estimate was professional yet friendly. He was very knowledgable about the products. Although he had samples of the regular windows, I had to go to the Pella store (across town from where I live) to see what were my options in ordering the windows for the den. The Pella folks were very informative and gave a good reference for Ace. I gave Ace a down payment of $5,000. It took 6 weeks from placement of order to get the windows in (I believe that the Pella windows are what caused the length of time). However, Ace did tell me that the double hung windows that were sent were the wrong kind and they had to reorder. Fortunantly, due to the Pella windows taking 6 weeks, the reorder did not impact the installation time table. When the Pella windows came in, Ace called to set up an appt for installation. The installation crew were on time to the appt. Installation went well, even though they had to do some extensive framing that they had not anticipated and was completed within the anticipated 2 days. However, I was informed that the window roll shades I had included as part of the Pella order were not in, and that Pella would be coming back to install the roll shades. Also, one of the window blinds either was broken or was already broke during installation. I was informed that Pella would fix that also. Ace had no problem with me paying only 1/2 of what was owed on the job, with the remainder to be paid when I was satisfied with the job. However, when the city inspector came out to inspect, the job did not pass inspection due to some windows not being caulked or caulked inproperly. Also one window was missing a screw. I called Ace and told them the job did not pass inspection and they immediately pulled up the report and called for an appt to come back and fix the trouble areas. I arranged for both Ace and Pella to come out the next week to finish the job. They both were on time for the appt and finished the job (caulking, installing screw, installing shades, fixing blinds) that day. Both times, the crew were very careful about not tracking into the house, laying down tarp to walk on when working in rooms with light colored carpeting. They cleaned up before they left each day. All of the installation crew were professional and friendly. However, because the Pella window shades were not available for the initial installation and the inspection failure due to lack of appropriate caulking, we had to take down cornice boards, window hangings and move furniture in order for both Ace and Pella to finish the job. This was additional work on our part which would not have been necessary if they had been able to complete the job correctly within the allotted 2 days. We love the look and functionality of our new windows. Although we had worried about it, there was no damage at all to the vinyl/aluminum siding around each window.

Installer was arranged through another company. Approximately 15 old windows were removed and the replacement windows installed. The workers were very neat, covered affected furniture, and cleaned up at the end of the day. Due to bad weather, they could not finish installation and trim work in the 2 days allotted so they had to come back. Since only one person was sent back to finish the job, it took an additional 2 days to finish, but all the windows had been installed - it was just the interior and exterior trim work that was a bit delayed.

Several years ago we upgraded the front door to have a Dream Door glass insert. This caused the door to become some 50-lbs heavier. Over time, the door became unaligned and difficult to lock and unlock despite periodic adjustments. Last month we added a plantation shutter to the door which added to the weight load. We initially contacted Dream Doors and they recommended Ace. Ace came out within one day of contacting them. Pricing was determined over the phone based on the work request description. The repairman showed up on time. He re-cut and re-aligned the hinges and replaced the weather stripping on the bottom of the door. He also adjusted the existing stripping around the entire door partially causing the door to be unaligned. There was padding in the original weather stripping contributing to the misalignment which he corrected. The entire process took approx. 1 hr. He cleaned up after the work. Repairman was very polite, personable and professional.

We were quoted two to three weeks until installation. Ace called us back the following day to reschedule for the second day instead of weeks out. They showed at the end of the promised period and had the work completed within one hour. The work went without a hitch with good results.

I was Very impressed with their performance and quality of work. The installers showed up on time, which seems unusual in their industry, work was done quickly and with out delay. The work area was left reasonably clean.

Everything went very smoothly. The installers were amazingly punctual and professional. Overall they were great, cleaned up after themselves, hauled off my old door, and were in and out as quickly as possible.

Ace Doors and Windows Service Inc did a poor job. The employees did not measure correctly. The door did not hang properly, so I called to have them repair it. I have not received a response from them yet. I am not happy with their services.